Review (August 2025)
Save time, money and ship 300% more efficiently with sendcloud. connect your online store and use the best shipping methods from carriers like ups, dhl & dpd.
30.25M
Estimated Revenue
161.68k
Website Visitors
4.4/5
Trustpilot Score
What do we know about Sendcloud?
Estimated Revenue (2020)
$30.25M
Total Funding
$23.92M
Total Employees
290
Founded
2012
Industry
Logistics And Supply Chain
Last Funding Date
Series B Nov 2020
Location
Eindhoven, Netherlands
About
Sendcloud: Save time, money and ship 300% more efficient with Sendcloud. Connect your online store and use the best shipping methods from carriers like UPS, DHL & DPD.
What is Sendcloud's Revenue?
Sendcloud's estimated revenue for 2024 is $30.25M.
What does Sendcloud do?
Sendcloud is Europe's number 1 shipping platform for e-commerce. We help online stores growing, by optimizing your shipping process. Thanks to our deep integrations with more than 25 existing ecommerce systems such as Magento, WooCommerce, Prestashop, Shopify and market places like Amazon, we make it possible for online retailers to ship easier, faster and more efficient. From importing orders, printing shipping labels, sending personalized tracking mails till managing returns. Due to our partnerships with a large range of shipping providers such as DHL, PostNL, DPD, UPS, bpost and many more, shops can combine multiple carriers and delivery options at compelling prices. In order to fit their customers' needs and simply ship worldwide.
What are the monthly traffic metrics for Sendcloud?
6/mo Traffic Growth
-51.80%
All Time Traffic Growth
Create Free Account
Monthly Hits
162k
Time on Site
1.3Mins
Pages per Visit
1.0
Bounce Rate
60%
How fast is Sendcloud growing?
Sendcloud has grown by -21.5% in the last 6 months according to SimilarWeb.
How do people interact with Sendcloud?
Last month, Sendcloud received 162k visitors who spent an average of 1.3 minutes on the website and visited 1.0 different pages per session. Overall, 60% of people bounce on the first visit.
How do people find Sendcloud?
77k people (48%) visit Sendcloud directly. 64.3k (40%) people search for them in Google. Whereas, 5.7k (4%) discover Sendcloud through Facebook, Reddit, and YouTube. 1.6k (1%) visitors come from Sendcloud's email newsletters. Finally, 231.2 (0.1%) people come from affiliates and or paid referrals.
Who uses Sendcloud?
Sendcloud's top market is the Netherlands and they receive 57.6k (35.6%) people.Then the 2nd is Germany with 10.4k (6.4%).The 3rd is is France with 10.2k (6.3%).
Traffic Growth (last 6 months)
What are Sendcloud's ads on Google?
Google Ads
Account Executive DACH - Senior Sales Manager Job
https://www.sendcloud.com/jobs/account-executive-dach/#greenhouse?gh_jid=5399609002
Working in an internationally oriented, fast-growing, certified Great Place to Work! Become the part of the fastest growing tech companies in Europe! Have fun. No politics. Grow & Win.
Keyword: sales manager jobs in switzerland
What do Sendcloud's customers say about them?
Review Score
4.4/5
Total Reviews
1746
Info
Sendcloud5 Star
25.0%
4 Star
0.0%
3 Star
0.0%
2 Star
0.0%
1 Star
75.0%
Read reviews that mention
TSOW
Rude...if they reply at all
Reviewed on 2021-05-04T17:41:00
I haven't experienced such a rude and incompetent company in a long time!
They don't even make the effort to reply,nor to pay my money back. Awful experience and a waste of time!
read more
Trackunite Media
Been using Sendcloud for 3 years
Reviewed on 2021-03-17T11:30:17
Been using Sendcloud for 3 years, have been putting recently over 12,000 EUR of shipping fees per month to their company,the service for such customer size is a joke. This service was clearly meant for smaller fish in the sea.
I have had issues with pick up reliability since 1.5 years, we have had daily pick ups planned via contract on Monday, Tuesday, Thursday and Friday. We have had to contact them nearly every week, about the fact that DPD is not picking up, and everytime they do their awful process of asking how many packages there are, and they would even sometimes ask if we have a regular pick-up (which used to work for 1.5 years before) where we explain we do Monday to Friday even though we have been contacting them every week. Absolutely crazy. The next best part is that everytime we contact them it is some random in chat that always just does the same thing, ask us the same questions, and then call DPD and then nothing happens anyways. I am sure we have cycled through each live-chat customer supporter that is available at Sendcloud.
The more worrying part is that only at a higher monthly fee does one get a personal advisor which makes 0 sense if we are putting such high monthly sums of shipments into the company, for 30 EUR more a month we get a personal contact person but at 10k-ish a month we do not?
This sadly highlights the issue of a middle-company between two parties taking a part of the service fee for offering a platform but having 0 control and power over the wrong-doings at the couriers which they serve for. Sendcloud would not get as explicitly mad at the courier or escalate the situation like I would privately, because they have to please other customers. For a large company I do not recommend Sendcloud and I recommend working directly with the courier as there is a total disconnection between the customer and the service that is being provided to them. It is impossible to even e-mail, call, message DPD on any platform directly because everything is behind the contracts of Sendcloud and we are not a official customer of DPD, but Sendcloud. Yet when we ask for information to take legal action they blame responsibility on DPD when SendCloud is the one being paid by us, not DPD.
Sendcloud in combination with DPD has caused harm to my company and caused me to lose customers due to the excessive waiting times.
read more
Devi
Arrogant, dishonest, threatens with a debt collection agency
Reviewed on 2021-02-12T15:30:20
This may be the most arrogant company that I have ever dealt with. Their employees treat you as if you’re dumb by ignoring your questions.Once a nice small Dutch company, now that they’re bigger and international, they’ve become arrogant and are only after money. Do not expect help when you need it. They have grown, and with that their arrogance and aggressiveness has grown too.
Sendcloud is not honest. They didn’t want to provide us with proof of 300 surcharges worth more than 3000 euro (!) (which were not mentioned upon buying the shipping labels...). Meanwhile they kept insisting that we provided proof for 1 (!) parcel which we shipped that they claimed was oversized, while we never ship oversize parcels. When I provided proof of the dimensions (screenshot of client’s shipping uploading system) they didn’t accept this as proof. So they ask me proof for 1 parcel, then they dismiss the proof as not valid, but they never provided me proof of 300 (!) surcharges. Well, that’s really fair and good practice… It’s only one example of their arrogance. Also, after our complaint they added information on surcharges on their website, but they were not so fair as to acknowledge their mistake to us and drop the surcharges.
Sendcloud scores zero regarding customer friendliness. Their customer service employees have one mission: never agree with the customer, and make him pay even if the invoice is not fair. Also, you can’t reach them by phone. They don’t show a phone number anywhere. But when they call you, and you want to call back the same number later, that number is not reachable, because they just don’t want you to call back. They decide themselves if and when they will talk to you on the phone.
Sendcloud prefers automatic payment, and if you want to pay manually, they give you exactly 5 days! Most companies in Europe give you 30 days. Then if you haven't paid fast enough, they threaten you with a debt collection agency.
So, Sendcloud partners up with an aggressive debt collection agency, which has been in the Dutch news on several occasions for its terrible practices. When you phone the debt collection agency for more information, an arrogant man immediately threatens you with legal action. Also, this debt collection agency charges 500 euro extra on your outstanding bill.
Now Sendcloud will probably answer my review and make it look as if they haven’t done anything wrong. That of course is part of their arrogant behaviour. In our company we act from empathy toward customers and we try to help them. Sendcloud, on the other hand, sees customers as a problem and will do all it takes to never ever say to a customer “sorry, we made a mistake, we didn’t provide enough information to you, so we’ll solve your issue”. While Sendcloud feels strong about its arrogant behaviour, in reality this behaviour shows only weakness, because a fair and honest company takes responsibility for its actions.
read more
Detour Studio
Happy!
Reviewed on 2021-02-11T09:08:54
No nonsense, automated, and hassle free. Order fullfilment is reduced to picking items and printing a label.It saves so much time. I love it!
read more
val
Un excellent service et support client
Reviewed on 2021-01-04T07:01:22
Un excellent service et support client. Bravo !
Paun M
In Austria don't use sendcoud services…
Reviewed on 2020-12-14T16:14:49
In Austria don't use sendcoud services because are just useless, the Austria POST dezent accept their labels.Also on 1 package that I never sent they made me an invoice with 4.52 Eur and after a week they accepted that the package wasn't picked up and give refund only for 3.90 EUR.
My advice, dot waste your time and money
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Sachiko WADA
Excellent service !
Reviewed on 2020-12-07T11:07:36
Excellent service !
Harry Kingdon
Really rude on the phone
Reviewed on 2020-12-03T10:10:06
Really rude on the phone! They got angry at me and hung up when I asked to be removed from their coldcall list
read more
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