Review (August 2025)
Starhub personal - check out our new offerings & promos. view our latest phones, broadband plans, and rewards by redeeming your points.
1.52B
Estimated Revenue
2.59M
Website Visitors
1.8/5
Trustpilot Score
What do we know about StarHub?
What is StarHub's Revenue?
StarHub's estimated revenue for 2024 is $1.52B.
What does StarHub do?
StarHub is a fully-integrated company that offers information, communication, and entertainment services to both consumer and corporate markets. It also manages an island-wide HFC network that delivers multi-channel pay TV services (including HDTV, internet TV and on-demand services) as well as ultra-high speed residential broadband services. Additionally, it operates an extensive fixed business network that provides a wide range of data, voice, and wholesale services. Over Singapore’s fibre-based Next Generation Nationwide Broadband Network, StarHub offers a broad range of home and business broadband plans along with a host of advanced media-rich value-added services such as IPTV for commercial entities. StarHub was launched in 2000 and is headquartered in Singapore.
What are the monthly traffic metrics for Starhub?
6/mo Traffic Growth
22.30%
All Time Traffic Growth
Create Free Account
Monthly Hits
3M
Time on Site
3.3Mins
Pages per Visit
2.0
Bounce Rate
58%
How fast is Starhub growing?
Starhub has grown by 27.7% in the last 6 months according to SimilarWeb.
How do people interact with Starhub?
Last month, Starhub received 3M visitors who spent an average of 3.3 minutes on the website and visited 2.0 different pages per session. Overall, 58% of people bounce on the first visit.
How do people find Starhub?
1.1M people (42%) visit Starhub directly. 1.2M (46%) people search for them in Google. Whereas, 58k (2%) discover Starhub through Facebook, Reddit, and YouTube. 75k (3%) visitors come from Starhub's email newsletters. Finally, 98.3k (3.8%) people come from affiliates and or paid referrals.
Who uses Starhub?
Starhub's top market is the Singapore and they receive 2.3M (89.4%) people.Then the 2nd is India with 38.2k (1.5%).The 3rd is is United States with 38.1k (1.5%).
Traffic Growth (last 6 months)
What are Starhub's ads on Google?
Google Ads
1010 Super Sale Online Deals - 1Gbps Fibre Broadband
https://www.starhub.com/personal/store/broadband/browse/products/1gbps-fibre-broadband--3990mth--2-smart-wifi_1000mbps-fibre-broadband.html
Plus, shop online and get free StarHub Smart WiFi (set of 2) worth $398! Get the best WiFi coverage. Save over $150 yearly! 24/7 technical support. Free installation. Tech consultation.
iPhone XS Max with StarHub | Enjoy free 20GB monthly
http://www.starhub.com/personal/store/mobile/browse/apple/iphone-xs-max.html
Plus, free weekend data and up to $500 off iPhone XS Max. Sign up online now! Exclusive Deals. Skip the Queue. Free Delivery. Safe and Secure.
Keyword: iphone price in singapore
StarHub's new Mobile+ plans - StarHub, SG's fastest network
https://www.starhub.com/personal/mobile.html
Hello Hyper fast. Hello Lag- Free. Hello StarHub 5G. Experience it first at no extra cost. Access thousands of classic games with free 1 month of Antstream subscription. No Queues. Sign Up Online. Great Deals. No Hassle. Services: Mobile Plans, Fibre Broadband.
25GB for $25 SIM Only plan | With free weekend data
https://www.starhub.com/personal/mobile.html
No contract, hidden fees. Free Caller Number Display. Sign up online now. No registration fee. No activation charge. No hidden fees.
Keyword: singapore sim card
StarHub Broadband - 1Gbps Fibre Broadband
https://www.starhub.com/personal/store/broadband/browse/products/1gbps-fibre-broadband--3990month_1000mbps-fibre-broadband.html
Get the best WiFi coverage at home at $39.90/month! Now with StarHub Smart WiFi worth $199 for the best video streaming experience. Tech consultation. Free installation. 24/7 technical support.
Keyword: starhub broadband singapore
What do Starhub's customers say about them?
Review Score
1.8/5
Total Reviews
29
Info
StarHub5 Star
5.0%
4 Star
0.0%
3 Star
5.0%
2 Star
0.0%
1 Star
90.0%
Read reviews that mention
Mr Allen Tan
Their customer service hotline 1633 is…
Reviewed on 2021-05-21T09:57:00
Their customer service hotline 1633 is full or automated messages that end up saying you are timed out.Effectively there is no way to reach a service advisor. My StarHub cable tv device is not working and there is no way to contact StarHub to get it fixed.
read more
sim stephanie
STARHUB
Reviewed on 2021-05-20T04:09:57
STARHUB, What a complete nightmare the past 4 days has been! Your customer service officer CANCELLED MY PHONE ORDER AND LINE WITHOUT CONSENT OR PERMISSION.All because he literally did not understand English (our spoken language)instructions. And there is NO FOLLOW UP on this despite my COUNTLESS CALLS to your call centre (all very nice and polite though, with ZERO EMPOWERMENT to do anything (not even send a form?) except to send an email to the relevant department).
And it is impossible to get to these RELEVANT TEAMS who can REALLY HELP TO FIX THIS ISSUE.
Because these people who can HELP are either UNCONTACTABLE (you can't call them via any source, they will call you) OR call you at their preferred time, WHICH IS 24HRS LATER OR MORE OR NEVER. So you are basically at their mercy, deciding when they feel like calling you, if your call is important enough for them (your urgency ain't got nothing to do with them), should they call you at all. And even when they call you, it will just turn out to be a LIP SERVICE CALL with no real action.
I will be documenting my terrible experience and sharing this in a public space.
Your processes are a MESS. And your 1 DISHONEST CUSTOMER SERVICE OFFICER (REZZA?) can mess up an entire process, which in fact is as straightforward as can be - delivery of a phone and SIM CARD. With NO FOLLOW UP or CLARIFICATION from your end, despite my MULTIPLE ATTEMPTS to reach the uncontactable relevant team.
Because things are done at YOUR CONVENIENCE and CLEARLY, NOT YOUR POTENTIAL CUSTOMERS.
read more
ankit bhatnagar
Worst Customer Service
Reviewed on 2021-05-01T11:06:42
Customer service @starhub is the worst, they have no sense of responsibility or sensitivity towards the customer.A simple relocation of internet services and TV services has taken more than 48 hours to be activated, every time some or the other agent gives a different answer.
All stahub teams work in Silo and no one know what is happening, the poor consumer has to suffer.
read more
gkartnoob
SO LAGGY ???
Reviewed on 2021-04-27T00:52:50
SO LAGGY ???
Janice Yio
Starhub
Reviewed on 2021-04-21T09:04:18
Starhub - a classic case of overpromising and underdelivering!
My family and I have been Starhub users for many years now.However, my recent experience after signing up for a new broadband plan with them has been an ABSOLUTE nightmare. I would like to warn everyone against Starhub’s broadband plan - specifically what they've been marketing as their 2gbps plan - when it's in actuality a 1+1 plan. This important detail does not appear anywhere during their sign up process until the final review step, where it’s buried in a 7 page T&C service agreement that has to be downloaded separately. For users who have no separate lan network set up, you're essentially paying extra money for nothing. ?
Moreover, what really destroyed the experience was the after-sales experience.
Firstly, the initial service technician who came down to set up the broadband was either completely unaware of this or was being evasive. When we tested that the speed was way below 1gbps (~300-400mbps), he kept repeating that this was a "backend problem", that I should be expecting 80-90% performance and to call their CS to complain about the speed.
Called their CS, had to go through the usual pain of rebooting the router, shifting router, trying another router etc (even though the technician had JUST left my house), before I managed to get them to send down a technician again. PLUS, I had to pay an extra charge for this. What a waste of my time and money, really!
The next technician who came to my house immediately informed that this was 1+1 plan, that there wasn't a service issue. Once again, he diverted the issue by saying that I have to call Starhub’s CS hotline again to raise my issue. Calling their CS hotline only resulted in more evasion, this time diverting to their sales time to call back in 24-48 hours, which did not happen. CS follow up call again after 4 days, did not manage to resolve the issue and again promised a callback from the sales team within 24 hours, which again did not happen. Such low service standards are just simply unacceptable!
Till now, I am still waiting for a follow up call from Starhub. Worst customer service EVER. I will strongly discourage anyone from using anything from Starhub again. A classic case of overpromising and underdelivering!
read more
Sham
Starhub doesnt even deserve 1 star
Reviewed on 2021-04-09T13:17:32
Starhub doesnt even deserve 1 star. They should be removed from the market. the customer service is bad.They charge customer for unnecessary billing. They can just simply terminate your service and tell you to pay. Ask explanation they will answer you sarcastically. I been using their service for many years and i have decided i will not ever renew my services with them again after i am done with the contract.
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Nick Hillier
Not criminal maybe, unethical definitely.
Reviewed on 2021-04-08T06:35:39
StarHub might say they are not a criminal enterprise but they are certainly immoral and unethical.I realised today that when I moved house 3 years ago they added the new service for the new house but did not cancel the old service and have charged me over $1000 for a service we have not been using. Apparently it’s because they don’t have a record of the modem from the previous property being returned. Special shout out for the manager at Plaza Sing who pointed out I was lucky I noticed because otherwise they would just keep stealing from me for as long as the could.
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Van
Shame on you, StarHub!
Reviewed on 2021-04-05T17:49:54
One of my worst nightmares. It all began with a 6-month suspension due to a renovation,which got extended to a year long due to circuit breaker. When I requested for a suspension of service, I was told there was a nominal $15 fee each month. And after 6 months, should I wish to extend the suspension, I need to lodge a request. Long story short, I started receiving invoices amounting to hundreds of dollars, then thousands of dollars. I called the hotline and emailed them numerous times to rectify the issue, but they failed to do so. They promised to call back but did not. When I resumed my services after my house renovation was completed in this January, the nightmare continued. StarHub would terminate my service out of the blue and claimed it was because I failed to pay up. But, I had called the hotline and was told they would investigate the matter and would extend my service while they were investigating. 3 months on, they are still investigating (it took them this long!) and there were no further updates. I have been paying my monthly subscription fees sans the “outstanding balance” that they wrongly billed me for. Last weekend, StarHub terminated my services yet again. I was working from home and my internet got cut off, and so did my alarm system. Why am I penalised for their mistakes and incompetence? They could not count and get their facts right. Following up with them became my full-time job!
read more
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