Review (July 2025)
Die öbb gehörten 2018 mit rund 96% pünktlichkeit zu den pünktlichsten bahnen europas. täglich kommen rund 1,3 millionen reisende sicher an ihr ziel. 100% des bahnstroms stammen aus erneuerbaren energieträgern.
6.14M
Estimated Revenue
3.83M
Website Visitors
1.7/5
Trustpilot Score
What do we know about OEBB Dienstleistungs GmbH.?
What is OEBB Dienstleistungs GmbH.'s Revenue?
OEBB Dienstleistungs GmbH.'s estimated revenue for 2024 is $6.14M.
What does OEBB Dienstleistungs GmbH. do?
What are the monthly traffic metrics for Oebb?
6/mo Traffic Growth
-40.00%
All Time Traffic Growth
Create Free Account
Monthly Hits
4M
Time on Site
4.6Mins
Pages per Visit
7.0
Bounce Rate
27%
How fast is Oebb growing?
Oebb has grown by 151.5% in the last 6 months according to SimilarWeb.
How do people interact with Oebb?
Last month, Oebb received 4M visitors who spent an average of 4.6 minutes on the website and visited 7.0 different pages per session. Overall, 27% of people bounce on the first visit.
How do people find Oebb?
2.1M people (56%) visit Oebb directly. 1.5M (40%) people search for them in Google. Whereas, 15.6k (0%) discover Oebb through Facebook, Reddit, and YouTube. 11.6k (0%) visitors come from Oebb's email newsletters. Finally, 14.7k (0.4%) people come from affiliates and or paid referrals.
Who uses Oebb?
Oebb's top market is the Austria and they receive 2.8M (74.0%) people.Then the 2nd is Germany with 323.5k (8.4%).The 3rd is is Switzerland with 123.4k (3.2%).
Traffic Growth (last 6 months)
What do Oebb's customers say about them?
Review Score
1.7/5
Total Reviews
128
Info
Austrian Federal Railways5 Star
20.0%
4 Star
0.0%
3 Star
5.0%
2 Star
0.0%
1 Star
75.0%
Read reviews that mention
Foivos Alimisis
Extremelly bad quality services for the…
Reviewed on 2021-02-17T18:41:13
Extremelly bad quality services for the price. I firstly used a night train of OBB from Zurich to Vienna,the electrical outlets were not working (for a journey of 10.5 hours!!!!) and it was almost impossible to sleep since we were too many people together in very limited space. Next, I used a day train from Vienna to Zurich, the train left as somewhere outside Salzburg, then they brought us to the Salzburg main station by buses and then there was not a train to leave(!!!!!!!!!!!!!!) The next train was in two hours and had an extra 25 minutes delay. I think all this was due to some construction work, which is totally unacceptable.
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Hieu
Late late review of a good memory from Austria
Reviewed on 2020-10-11T20:40:39
It's a bit late for me to write this but as I get older, sharing experiences with one another has gained more and more in importance in life.My journey to Austria began in late August in 2016. I missed my 2nd bus to Salzburg because my 1st bus was one hour late. So more problems ensued. I needed to catch another bus to Salzburg, and thus missed my next bus that would go from Salzburg to Hallstatt. I really wanted to visit Hallstatt at that time so I booked the same 2-way ticket for the next day. I was really frustrated with the situation because it wasn't even my fault. So I contacted the customer service of OBB in the hope that they would grant me a refund. For the record, I didn't expect a positive response from them but guess what, they responded really quickly that day and refunded my unfortunately unused ticket. They were very polite and to me, it was such a fond memory of Austria. It wasn't much, like 30€ but I can't never forget the act of goodwill that I received that day.
I feel sorry that many people don't have the same experience with this company. But in any circumstance, we should all be courteous to others despite all the mishaps that happened upon us during the journey.
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Louise Schult
EXTREMELY RUDE STAFF
Reviewed on 2020-10-04T21:21:05
For someone who takes public transport quite often, I must say that I haven’t met such a rude staff before.I took the train from Rosenheim, at 21.47 to Hamborg.
We were already met with rudeness at the door to enter the train, later on the SAME lady who “greated” us at the door, comes to our cabin, with the same rude and pretty negative attitude. Some of us doesn’t have german as our language, and were mocked when we didn’t understand - she spoke German with an Italian accent, which for some of us, was quite hard to understand, specially when you don’t speak German in the first place.
Beside the mocking a fault had occurred with our cabins, which we tried to correct with the staff lady, but she wasn’t cooperative at all, and instead of keeping an positive attitude, as expected for workers with contact to customers, she kept her negative attitude and got angry.
You must think that this was the last you would see of her, but later on, when we all sat in our cabin - were we solved the problem ourselves after talking with the other passengers - she comes around, and starts telling us to be quit, in what I would say, a very angry tone, even though we all sat quietly at our phones.
However I must admit that the staff from Hamburg - Rosenheim was very sweet.
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Paul Oppel
Extremely rude staff
Reviewed on 2020-10-04T21:14:05
Extremely rude staff. We asked to be moved into a different cabin so we wouldn’t be with any people we didn’t know,because of corona. The Italian staff lady, short middle aged women with dark hair, got very upset with us and told us it wasn’t possible. After talking to a person right next to us, we moved without her permission since it was easily possible. After that she came running to our cabin and yelled at us, asking me if I had a problem, for no reason. We literally just sat there and she came bursting in. All in all a terrible experience. I won’t ever use Obb again. Disclaimer, the other people I’ve met working here weren’t as bad as her, but she messed it up for everyone else. Her rudeness was incredible.
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A.
Emotionally unstable employees in Vienna Mitte
Reviewed on 2020-07-22T13:11:33
I would like to submit a complaint about my experience on 22 July around 12:30 at ÖBB Reisezentrum located in Europaplatz 2 (Wien Mitte),in Vienna.
First, when I came if was THREE customer agents there and only ONE customer. One of the customer agents was talking to the customer, the other two were staying together and were watching their mobile phones. I was staying and waiting for 5 or more minutes. A customer agent with a blond hair (finally) came to me.
That lady with blond hair is called Inessa (or "Innessa S." if I recall correctly). She was explaining to me how the ticket machine is working and after some of my questions, she said: "It makes no sense talking to you" and she simply left. I asked her name, and she refused to tell it, but she has a badge and therefore I read her name (also, she was trying to hide her name on a badge after I asked her name). The second big lady with long black hair in a ponytail was even worse. She has heard our discussion with Inessa, and she started to shout at me, to interrupt me and even insult me with offensive words. She said me that "I am stupid" and she also said that "ÖBB does not care about clients like you because millions of people are using our ticket machines". Since the beginning of our conversation she started to insult me and she made declarations that I said something to Inessa that I have never said before. She was literally attacking me with the words and she misinterpreted my words eventhough she was not a part of my discussion with Inessa. I was literally shocked with her way of communication and I told her that it is not acceptable, but she simply did not care. She refused to tell me her name, and she even did not have a badge. She has an ÖBB white T-shirt and looked like a manager there (she was sitting on the last right counter). Her behaviour was so outrageous that I was not sure about her emotional stability. I feel that I was harassed by her.
I think that both ladies simply hate people. They are not only unprofessional. I simply do not sure whether they are mentally healthy. I am wondering whether ÖBB check the emotional stability of its employees? It is a shame that such people are working in the customer service of ÖBB. I really think they can be dangerous for other people and behaviour that demonstrate should not be acceptable in any developed country. In a good company, such people should not work. OeBB should watch video recording on that day from 12:00 to 13:00 and see how its employees behave. I am afraid that this lady with black hair is not normal.
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mikkel
We bought tickets for a trip in june
Reviewed on 2020-07-04T04:50:47
We bought tickets for a trip in june, and even though the train was not cancelled,we got a voucher from óbb because I wrote to them, that our prime minister prohibited us from traveling to Austria. Just great costumer service!
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Markus Geiger
Friendly staff and always on time
Reviewed on 2020-03-27T20:35:26
Friendly staff and always on time! Thats all I need.
Paula Rodriguez
Broken Arm, No Refund
Reviewed on 2020-01-23T01:26:15
We purchased 3 tickets from Salzburg to Vienna. On our way to the train station my friend broke her arm in 2 places.We had to go to the hospital so we missed all the train departures. OBB refused to refund us those tickets.
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