Review (April 2024)

Tracking and analytics for phone calls and web forms. optimize your marketing and increase roi on your ppc, seo, and offline ad campaigns.

60M

Estimated Revenue

752.25k

Website Visitors

3.9/5

Trustpilot Score

What do we know about CallRail?

Estimated Revenue (2020)

$60M

Total Funding

$137.49M

Total Employees

210

Founded

2011

Industry

Computer Software

Last Funding Date

Venture (Round not Specified) Nov 2020

Location

Atlanta, United States

About

CallRail: Tracking and analytics for phone calls and web forms. Optimize your marketing and increase ROI on your PPC, SEO, and offline ad campaigns.

Social Links

Alexa Ranking: 4900

What is CallRail's Revenue?

CallRail's estimated revenue for 2023 is $60M.

What does CallRail do?

The CallRail marketing platform delivers the tools businesses need to market smarter, drive more quality leads, centralize communications, and convert leads to customers. Trusted by more than 175,000 businesses, CallRail easily fits into existing workflows, integrates with major marketing and sales software, and scales with each customer's needs as they grow.

What are the monthly traffic metrics for Callrail?

6/mo Traffic Growth

-10.40%

All Time Traffic Growth

Create Free Account

Monthly Hits

752k

Time on Site

9.8Mins

Bounce Rate

34%

How fast is Callrail growing?

Callrail has grown by 13.3% in the last 6 months according to SimilarWeb.

How do people interact with Callrail?

Last month, Callrail received 752k visitors who spent an average of 9.8 minutes on the website and visited 8.0 different pages per session. Overall, 34% of people bounce on the first visit.

How do people find Callrail?

537.1k people (71%) visit Callrail directly. 167k (22%) people search for them in Google. Whereas, 9.5k (1%) discover Callrail through Facebook, Reddit, and YouTube. 32.9k (4%) visitors come from Callrail's email newsletters. Finally, 260.2 (0.0%) people come from affiliates and or paid referrals.

Who uses Callrail?

Callrail's top market is the United States and they receive 542.8k (72.2%) people.
Then the 2nd is Philippines with 81.3k (10.8%).
The 3rd is is Canada with 24.4k (3.2%).

Traffic Growth (last 6 months)

All Traffic Source

Country Share

Traffic Growth (last 12 months)

See 12/mo Traffic Stats

What are Callrail's ads on Google?

Google Ads

Callrail.com - Try CallRail Free for 14 Days - Let us know what you think‎

https://www.callrail.com/call-tracking-analyticslp/

Create Up to 10 Numbers and Start Tracking Offline and Online Campaigns Today. Free 14-Day Trial · AdWords Integration · Instant Setup · Email Notifications · SMS for Business

Call Tracking Software | Try CallRail Free for 14 Days‎

https://www.callrail.com/

Automated Lead Scoring & Intuitive Analytics. Create Your First Number Now.

Best in Call Tracking - Track PPC, SEO & More

https://hey.callrail.com/call-tracking-software/

Keyword-Level Tracking, Automated Lead Scoring, Dynamic Number Insertion & More. Track The Entire Customer Journey & Better Prove Value to Your Clients. Free 14-Day Trial.

Keyword: track phone calls

Virtual Phone Numbers | Record, Analyze & Track Calls | callrail.com‎

https://www.callrail.com/virtual-phone-numbers/

Gain Insight Into Your Calls w/ a CallRail Virtual Number. Try Free for 14 Days.

Virtual Phone Numbers | Record, Analyze & Track Calls | CallRail.com‎

https://www.callrail.com/virtual-phone-numbers/

Gain Insight Into Your Calls w/ a CallRail Virtual Number. Try Free for 14 Days. Sign Up For Free. Request Demo. Get Pricing. Services: Local Numbers, Toll-Free Numbers, Dynamic Tracking, Customized Reporting, Call Flows, Whisper Messages, Integrations.

What do Callrail's customers say about them?

Review Score

3.9/5

Total Reviews

424

Info

CallRail

[email protected]

(888) 790-4253

Atlanta

5 Star
65.0%
4 Star
0.0%
3 Star
0.0%
2 Star
10.0%
1 Star
25.0%
Read reviews that mention
Evgeny Efremkin

Do not use

Reviewed on 2021-01-22T17:21:18

Do not use. A ton of extra charges. Poor customer support. Bad for business.
vogelsberg raquel

Unsuited for ANY Businesses

Reviewed on 2021-01-19T02:50:34

Unsuited for ANY Businesses 0 ZERO support You are on your own
MTBCraig _

Unsuited for UK Businesses -

Reviewed on 2021-01-15T16:09:27

Unsuited for UK Businesses I had been with Call rail no issues for around a year,Other than the porting issues at the start but then there was no need to contact them. When I updated my mobile carrier it transpired that Call Rail have limited working relationships with UK mobile providers, as such I was unable to forward calls to my new number. In December I requested the details needed to Port my original business number away and found a new provider. I was shocked to then find out that the port had been rejected as the form had an incorrect address on. I went back to call rail who provided me with another set of details, however for a second time the PORT out request was rejected. Call Rail seem to hide behind their 'upstream carrier' quite a lot, whatever that is. Today the nail in the coffin has been being told that if I do not pay now for another month that I risk losing my business number altogether. Corporate Blackmail as they know I have very little option and will not risk losing the business number. Despite all of this and almost 4 weeks later I still have not been provided with correct details to action the port out request. Completely help to ransom by a US-based company. I will most certainly be keeping my software subscriptions with companies in the same time zone as me moving forwards. I feel it highly irresponsible for Call rail to claim they are able to effectively service business customers based in the UK. Update: Responded to Call Rail's Message within the hour. Alomost a week later I have still not heard anything back from them. Seems like they just create a public image of being responsive but in reality, they don't care. This is the official port out guidance on their website Submit a ticket to our support team, authorizing the port away with us. Include the tracking numbers you're looking to port away from CallRail with your authorization. Contact your new provider to initiate the porting process. CallRail will receive a notification that the number will be ported and we will approve. Its been almost a month now and I am still no closer to being able to divert calls to my work phone. Call Rail cannot even provide me with the address to go onto the LOA for the new company. Absolute Circus
read more
Saeed Kh.

They charge me for a service I never added to my account

Reviewed on 2020-12-01T23:47:20

Callrail is the most unethical business on this planet. They added a service called conversionintelligence to my account without my approval or authorization and charged me for it an extra $50/Mo until I discovered that last night and when I asked their support team to issue a refund for all the previous months that they had charged me for that extra service which I had never approved, they REFUSED it. I am contacting my credit card company to refund the unauthorized charge.
read more
Hctr Brnl

worst service during pandemic COVID-19

Reviewed on 2020-03-25T20:59:44

I can't believe this. During this very tough time with COVID-19 where I was laid off and I'm trying to work on other activities where callrail is a very useful tool during this time of quarantine,they decided to put my account on pause/hold. The only way we all blogally are interacting is this method: phone/text, and callrail without an explanation and authorization from me, decided to put my account in pause. Payments have been done in time and I spoke with a rep yesterday to specifically asked him NOT to put anything on hold. I find out that today my account was put on hold and I am sure lost clients for this during COVID-19. Does this company know there's a pandemic happening?
read more
Laura Gonzales

the best!

Reviewed on 2019-10-12T18:47:43

the best! like the data provided by call tracking.
Ray Gregson

I love the products

Reviewed on 2019-10-02T16:11:22

I love the products! My clients like the data provided by call tracking.
Elie Orgel

they hold you hostage & platform sucks

Reviewed on 2019-07-22T20:38:04

if you are looking to leave their services everything becomes impossible. There is no way to downloadall your past recordings before leaving. The reason why I left their platform to CallTrackingMetrics was: - search within their platform is slow - customer service is weak - buggy
read more

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