Review (August 2025)
Lord & taylor is america's first and oldest department store, making a comeback as a modern day digital collective store
1.4B
Estimated Revenue
1.74M
Website Visitors
1.4/5
Trustpilot Score
What do we know about Lord & Taylor?
What is Lord & Taylor's Revenue?
Lord & Taylor's estimated revenue for 2024 is $1.4B.
What does Lord & Taylor do?
Lord + Taylor has been innovating and revolutionizing the world of retail since 1826. Offering high-quality apparel and accessories, Lord + Taylor developed style and fashion for the discerning Manhattan customer. Known for raising the bar for class and service, Lord + Taylor was the first department store to develop the concept of personal shopping, literally inventing new ways to make the customer feel unique and cater to every taste. Today, Lord + Taylor operates 38 full-line stores in ten states, the District of Columbia and lordandtaylor.com. Inventing the concept of personal shopping isn't the only place Lord + Taylor was first: we were the first retail shop to move to the legendary Fifth Avenue, and the first department store to name a woman president, Dorothy Shaver. Changing the game is what we do—and we're looking for outside-the-box thinkers and creative innovators to help lead us into another 200 years of success. We want to grow from within—that means that wherever you start with us, the sky is the limit. We've succeeded by innovating and taking risks, but risk is only good if your team has the values, skills and courage to pull it off. That's why we're committed to growing our team members' skills and offering endless opportunities for them to challenge themselves and take ownership of their career.
What are the monthly traffic metrics for Lordandtaylor?
6/mo Traffic Growth
-42.90%
All Time Traffic Growth
Create Free Account
Monthly Hits
2M
Time on Site
2.7Mins
Pages per Visit
3.0
Bounce Rate
47%
How fast is Lordandtaylor growing?
Lordandtaylor has grown by -91.2% in the last 6 months according to SimilarWeb.
How do people interact with Lordandtaylor?
Last month, Lordandtaylor received 2M visitors who spent an average of 2.7 minutes on the website and visited 3.0 different pages per session. Overall, 47% of people bounce on the first visit.
How do people find Lordandtaylor?
903.7k people (52%) visit Lordandtaylor directly. 527.7k (30%) people search for them in Google. Whereas, 66k (4%) discover Lordandtaylor through Facebook, Reddit, and YouTube. 76.5k (4%) visitors come from Lordandtaylor's email newsletters. Finally, 148.7k (8.5%) people come from affiliates and or paid referrals.
Who uses Lordandtaylor?
Lordandtaylor's top market is the United States and they receive 1.7M (97.6%) people.Then the 2nd is Canada with 11.6k (0.7%).The 3rd is is Saudi Arabia with 2.1k (0.1%).
Traffic Growth (last 6 months)
What are Lordandtaylor's ads on Google?
Google Ads
Lord & Taylor Official Site | Shop For Designer Clothing
https://www.lordandtaylor.com/Entry.jsp
Explore Clothing And Accessories At Lord & Taylor. Free Shipping On $99+ Orders! 24/7 Customer Service. Easy Returns. Types: New Arrivals, Best Sellers, Featured Trends, Special Offers. 424 5th Ave, New York, NY - Open today · 10:00 AM – 9:00 PM Wednesd
lordandtaylor.com - Lord & Taylor - July Red Hot Clearance Event
https://www.lordandtaylor.com/
Save up to 85% on Women's Clearance at Lord & Taylor Today! Online and In-Store. Free Shipping $99+ · 24/7 Customer Service · The Dress Address Styles: Women's, Men's, Kids', Beauty
Lord & Taylor® Official Site - Shop The Season's Best Deals
https://lordandtaylor.com/
Breathe New Life Into Your Look With Women's Clothing From Lord & Taylor®. Enhance Your Wardrobe With Gorgeous Women’s Clothing From Lord & Taylor. Free Shipping Orders $99+ Types: Clothing, Jewelry, Accessories, Shoes, Luggage, Fragnance, Skincare.
Lordandtaylor.com - Lord & Taylor - Shop For Designer Apparel
http://www.lordandtaylor.com/Entry.jsp
Discover Fashion At Unbeatable Prices. Enjoy Free Shipping On Orders $99+! Easy Returns · The Best-Priced Secret · 24/7 Customer Service 424 5th Ave, New York, NY - Open today · 10:00 AM – 9:00 PM Wednesday 10:00 AM – 9:00 PM Thursday 10:00 AM – 9:00 PM
Lord & Taylor® Official Site - Enjoy 30% Off Your Order.
https://lordandtaylor.com/
Breathe New Life Into Your Look With Women's Clothing From Lord & Taylor®. Enhance Your Wardrobe With Gorgeous Women’s Clothing From Lord & Taylor. Shop Now, Pay Later! Free Shipping! 15% Off Beauty Products. 15% Off The Home Edit. 4 Interest-Free Payment.
Keyword: lord taylor
What do Lordandtaylor's customers say about them?
Review Score
1.4/5
Total Reviews
307
Info
Lord & Taylor5 Star
0.0%
4 Star
5.0%
3 Star
0.0%
2 Star
0.0%
1 Star
95.0%
Read reviews that mention
Wellheeled
When I placed an order I was told that…
Reviewed on 2021-05-24T21:22:48
When I placed an order I was told that I would receive an email when it shipped. About a half a monthhas gone by and I did a chat line with them and explained that my account had been debited earlier in the month and I have received, as of yet, no emails. They now tell me that the order will be refunded becauseThe item is not in stock. Certainly not the high end wonderful store we used to know. Guess I won’t be ordering from them again.
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Mark Josefsberg
The new online iteration of Lord and…
Reviewed on 2021-04-17T07:21:52
The new online iteration of Lord and Taylor is a poor representation of the once grand edifice.The product selection is pedestrian, lacking style and truly disappointing anyone who used to love Lord and Taylor.
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Marie
really bad customer experience
Reviewed on 2021-03-17T20:44:20
I've had two really lousy experiences with them. Clothes didn't arrive and then support took forever!Will not be going back. Revolve support puts this team to shame.
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Elise Buckingham
Horrible customer service at the Lord…
Reviewed on 2021-02-04T18:55:27
Horrible customer service at the Lord and Taylor Eastview Mall in Victor, NY.I don't even want to give them one star.They don't care about the customer at all, only their bottom line. No integrity. For this company and its management, the customer is absolute last, and they are first. I was charged twice for one pair of shoes I got for my teenage daughter. The cashier scanned the same shoebox twice. I didn't realize until I after I got home and
went over the receipt. I called right away, it was shortly after 8 but they were already closed. I called this morning shortly after they opened at 11 and was told there was nothing they would do about it. I am really taken aback and sad and disappointed at how I was treated so horribly, that they refuse to give me the money back I was overcharged at all. The treatment I received was just not what I expected. The manager literally told me over and over it was my fault that I should have looked at the receipt right away. He said it was my responsibility not theirs. The manager was unkind and completely casted the blame on me. It was the cashier's error. I had two teenage girls with me, what I purchased was for them. I have two witnesses to the purchase. It was dinnertime just before 6 pm. They were very tired and hungry and very ready to go, I was too. The cashier handed us the bag with the receipt inside. The receipt was not handed to me by the cashier. I'm blamed by a store manager for not pulling it out and looking it over right away. If I had would the cashier have given a refund then? I would think he would have had to. So why not now? The manager was very adamant no refunds at all. I was charged double for one item, not asking to return an item. This was the cashiers fault not mine, though I am blamed. I did notice there was no screen for the customer to view prices as items were scanned and I couldn't read the items on the computer screen which the cashier had access to with what looked like the scanned items listed. I did try to watch the prices and items as they were rung up but there was nothing I could view. Plus I had two girls talking to me who were tired and ready to go and have dinner. The register was not set up in a customer friendly way at all. I wonder if they are scanning items twice on purpose hoping the customer doesn't notice so they can get more money out of people. I would not be surprised. It was the highest priced item that was scanned twice, very curious. Extremely poor customer service. The customer is not important at all to them. Very rude and snobbish sounding manager with a thick accent. He was rude and extremely uncaring, very male dominate. I feel sorry for any woman in his life. He said I couldn't even come in for a second pair of those shoes which I paid for unknowingly and did not receive. I was crying when I got off the phone. This manager completely blaming me for the cashier Hezekiah's mistake/incompetence at the register. I am wondering if he did it on purpose. It was the 2nd and last item the receipt. I was charged for 9 items and only came home with 8. The highest priced item scanned twice. This company and the manager I spoke with lack integrity. Extremely dishonest unethical company and management, no wonder going out of business. I took the girls out for a break from schoolwork to let them look and buy a few things on a budget. Only to be cheated and overcharged and then blamed for it. I called in unsuspecting, just expecting get it taken care of, expecting to most likely go in to the store for my money back for the double charged item. I just innocently decided to call ahead which I regret. It was horrible, the treatment. What I received was the absolute opposite of customer service but instead was gaslighted and blamed over and over for something that was not my fault by this very unfriendly store manager. If this company and management will not remedy mistakes done by a store employee and not the fault of the customer, they should not be in business. This store is closing and it's for a reason. Good riddance to this department store.
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Michelle
Received the wrong coat in September…
Reviewed on 2021-01-13T16:29:38
Received the wrong coat in September 2019, called and actually got through to a human and was told to return it and order the coat again and a few days later got an email it was out of stock.I used an L&T gift card and my L&T credit card and my account is charged for the full amount of the coat I never received, and like everyone else on here I have called numerous times and was on hold for hours and hours. No website, no phone number to reach anybody other than Capital One who owns the L&T credit card and who keeps calling me constantly to harass me to pay the fraudulent balance which I will not do. I'm sure this will affect my credit rating down the line.
2/15/21 - Capital One gave me a credit for the amount that was charged to my L&T credit card but not for the $100 L&T gift card I also used to purchase the coat. They said I can only get that from L&T, who I cannot get in contact with (no phone, no website). So now Capital One just keeps calling for this gift card amount that is still in the form of a credit card charge and my CREDIT SCORE has gone down 100 points!
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Ripped off
Charged for 2 items, only received 1
Reviewed on 2021-01-08T22:54:04
Ordered 2 items online. Received delivery confirmation for full order, however only received one of the items.Have been charged for both. Called to complain, would not refund. Told me to open a case. Haven’t heard anything- tried calling back couldn’t get through. Not paying for what I did not receive!!!
Update: I have sent a billing dispute letter to Capital One. Let’s see what happens.
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Donna Maser
STILL HAVEN'T GOTTEN MY REFUND
Reviewed on 2021-01-08T22:43:14
ORDERED SANDALS ON 9/17. tHE WRONG COLOR CAME. cALLED AND WAS TOLD SINCE IT WAS THEIR FAULT I COULD RETURN THEM.gOT NOTIFICATION FROM FEDEX THEY WERE DELIVERED TO L&T POTTSTOWN LOCATION ON 10/15. STILL HAVEN'T RECEIVED MY REFUND AND CAN'T GET A HOLD OF ANYONE. I HAVE BEEN A CUSTOMER FOR 30 YEARS. SO DISAPPOINTED
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Dental Office
Took my money and never delivered my items.
Reviewed on 2020-12-22T14:17:18
Placed an order on November 15. Says it was delivered Nov 20. It most certainly was not delivered to me.Their website is down, their phone numbers don't work. Their email doesn't work. I'm out $88. I will not be making any payments on my lord and taylor account until i get my money back.
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