Review (August 2025)
Country selector latam
10M
Estimated Revenue
1.8M
Website Visitors
1.5/5
Trustpilot Score
What do we know about LATAM Airlines?
Estimated Revenue (2020)
$10M
Total Employees
24000
Founded
2012
Industry
Airlines Aviation
Location
Las Condes, Chile
About
LATAM Airlines: Find cheap tickets to South America. Book your next trip with LATAM Airlines where you can find the best deals on flights from United States
What is LATAM Airlines's Revenue?
LATAM Airlines's estimated revenue for 2024 is $10M.
What does LATAM Airlines do?
Now, more than ever, we are by your side. Learn all about the safety measures we are taking regarding COVID-19 at latam.com/coronavirus Follow us on: Site: www.latam.com / http://www.latamairlinesgroup.net/ Facebook: www.facebook.com/LATAMAirlines Twitter: www.twitter.com/LATAMAirlines YouTube: www.youtube.com/LATAMAirlines_EN Instagram: www.instagram.com/LATAMAirlines
What are the monthly traffic metrics for Lan?
6/mo Traffic Growth
10.80%
All Time Traffic Growth
Create Free Account
Monthly Hits
2M
Time on Site
5.9Mins
Pages per Visit
4.0
Bounce Rate
40%
How fast is Lan growing?
Lan has grown by 9.0% in the last 6 months according to SimilarWeb.
How do people interact with Lan?
Last month, Lan received 2M visitors who spent an average of 5.9 minutes on the website and visited 4.0 different pages per session. Overall, 40% of people bounce on the first visit.
How do people find Lan?
1.4M people (76%) visit Lan directly. 71k (4%) people search for them in Google. Whereas, 5.9k (0%) discover Lan through Facebook, Reddit, and YouTube. 7.1k (0%) visitors come from Lan's email newsletters. Finally, 1.1k (0.1%) people come from affiliates and or paid referrals.
Who uses Lan?
Lan's top market is the Brazil and they receive 604.2k (33.6%) people.Then the 2nd is Chile with 406k (22.6%).The 3rd is is Peru with 251.4k (14.0%).
Traffic Growth (last 6 months)
What are Lan's ads on Google?
Google Ads
Vuelos Baratos a Quito - Viaja desde US$ 58. en LATAM - lan.com
http://www.lan.com/es_ec/sitio_personas/promociones/tarifa-piso-domestico/vuelos-a-guayaquil-o-quito/
¡No dejes pasar esta promoción y compra vuelos baratos a Destino!
Keyword: vuelos a quito
Machu Picchu Travel Info - View Tour Packages & Things To Do
http://www.lan.com/onlyinsouthamerica/destinations/peru/
We Have The Perfect Travel Guide!
Keyword: visit machu picchu
Machu Picchu Travel Info - View Tour Packages & Things To Do
http://www.lan.com/onlyinsouthamerica/destinations/peru/
We Have The Perfect Travel Guide! Hotel Info · Top Attractions List · Custom Packages · Upcoming Events Featured: The Inca Trail, Lima,Cuzco And Puerto Maldonado, Essential Peru…
Keyword: monte picchu
How to Volunteer in Peru | Only in South America - lan.com
http://www.lan.com/onlyinsouthamerica/volunteer-peru/
Tour Packages & Sightseeing Info Travel to Machu Picchu Today.
Keyword: volunteer peru
Pasajes Baratos Madrid - Aprovecha las ofertas LATAM
http://www.lan.com/es_ec/sitio_personas/promociones/vuelos-madrid-lan/
¡Aprovecha nuestras mejores tarifas de pasajes y vuelos aéreos! Viaja con LATAM Destinos: Buenos Aires, Santiago, Nueva York, Lima, Madrid
Keyword: vuelos baratos a ecuador
What do Lan's customers say about them?
Review Score
1.5/5
Total Reviews
44
Info
LATAM Airlines5 Star
12.5%
4 Star
0.0%
3 Star
0.0%
2 Star
37.5%
1 Star
50.0%
Read reviews that mention
Rho Mu
Stole my money
Reviewed on 2020-07-01T01:30:16
Stole my money
Stole my money! Flights Cancelled May 9, 2020 to Peru.
The airline cancelled my flights.Per FareBoom's own policies, the airline, as well as DOT regulations I should then get a full refund. Not only is FareBoom not refunding my money, they also have now taken an additional $200 from my credit card for Administrative refund processing fee, consistent with the original purchase agreement accepted at the time of payment. The deeply discounted and highly restricted airfare you purchased cannot be refunded without charging any fee. Unfortunately, we cannot cover the full cost of reversing the purchase since we have already paid up to 4.5% in credit card transaction fees charged by the banking network at the time of purchase.... Any attempts to contact someone go unanswered and you are given the runaround, I have written and called several times. On June 8, 2020 you charged $200 to my credit card and have yet to refund the ticket prices.
How can you take my money again and not refund me...If you can make a withdraw then you can make a credit. What are you guys doing????
I wrote this review and I have to say that I got a response from Fareboom. Fareboom Customer Service person called me and handled my issues as best she could. She has filed with LATAM for my refund, which requires a request for a voucher first. LATAM will issue a voucher per customer but are taking up to 4 weeks to do so. The voucher confirmation email will have a link to initiate the refund process as a direct deposit. You have 6 months from the date you receive the voucher to request a refund. All this is based off of LATAM refund procedure. According to FAA/DOT these are absolutely not the guidelines they have issued. I feel that the FAREBOOM CUSTOMER SERVICE REP, that I spoke to the other day listened to me and understood. She did a great job handling an irate customer and smoothed it over. I can not change my rating just yet. I explained that to her. I will follow up again when I receive my "VOUCHER CONFIRMATION EMAIL with link to initiate the refund process as a direct deposit". I wonder how long it will actually take to get the refund...
So in short it is LATAM that is holding my money hostage. The rating of one star should be theirs. I think i'll followup on their site.
Order#: O-2B978401 & O-2B978402
Update: July 2, 2020 - Why is that LATAM has not contacted me....they have all my information...Why is that LATAM is able to hold onto my money with no repercussion from DOT. "DOT requires airlines to acknowledge consumer complaints within 30 days of receiving them and to send consumers written responses addressing these complaints within 60 days of receiving them. DOT also requires airlines to let consumers know how to complain to them." I have been complaining since May 9, 2020 when my flight was cancelled and even before..."It’s often best to email or write to the airline’s consumer office at its corporate headquarters. DOT requires airlines that fly to, from, or within the United States to state on their websites how and where complaints can be submitted. There may be a form on the airline’s website for this purpose.
If you feel that the airline does not resolve the issue to your satisfaction, you may want to file a complaint with DOT. You may also file a complaint with DOT if you feel that you experienced unlawful discriminatory treatment in air travel by airline employees or the airline’s contractors on the basis of disability or on the basis of race, color, national origin, sex, religion, or ancestry."
I filed a complaint with DOT regarding LATAM
read more
RSLJ
Poor customer care
Reviewed on 2019-12-15T12:54:36
Was taking a three- legged flight from London to Medellin on Friday 13th December with different airlines.Suitcase not put onto LATAM flight in Madrid.. Promises to return the suitcase to me on Saturday 14th have come to nothing. Still waiting for suitcase with all my clothes etc including for an important wedding today. Living on the kindness of friends. LATAM would not be my first choice of airline now.
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L Herzog
Insufficient customer service
Reviewed on 2019-11-14T15:01:21
I booked a flight with Latam from Cuzco to Lima on November 13th. Due to weather conditions in Cuzco my flight was cancelled and needed to be moved to the next day.While u understand the cancellation of my flight, it is the insufficient customer service which made my travel experience unpleasant. When the cancellation was announced only 3 employees were available to attend to a crowd of of approximately 100 people. Instead of rebooking the flight directly I was given a customer service number. I strongly recommend that Latam looks into its staffing and customer service issues. For now I will avoid flying with Latam.
read more
Polona Peček
I GAVE THE 1 X AS 0 X IS NOT AN OPTION…
Reviewed on 2018-12-10T06:58:29
I GAVE THE 1 X AS 0 X IS NOT AN OPTION .Waiting for response of claim 12128464.this is 5 star airline ??????????????NEVER !!!!!!!!!!!!!!
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Mahendra Sagar
Bad Customer Service
Reviewed on 2018-11-03T00:35:33
I flew LATAM Airlines Flight LA 1310 on Oct 31, 2018 From Buenos Aires to Asuncion, Paraguay.They did not have ANY vegetarian meals and also broke the zipper pull of my checked baggage so now its very difficult to open and close the bag. When I filed a complaint on this, I was told:
"Unfortunately, in this case, the claimed damages are not included in our compensation policy, as they represent normal wear and tear that may occur during transport, as a result of typical handling of the baggage such as: scrapes, dents, cuts, stains, wear, damage caused by excess weight, or loss of superficial elements, such as straps, padlocks or pockets."
So, for them it's superfluous and therefore, I won't fly with such an airline again!
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Anders Mortensen
Delays and dirty planes
Reviewed on 2014-12-21T06:38:12
Cannot recommend LAN. My experience with them is that the planes are dirty and seemingly bad maintained.Furthermore they are delayed time and time again. I even tried a 1.5 hour delayed flight being further delayed due to long bording time. Next time I am in latin america, I will definately find another airline.
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Thais Kofod
Long lines, no food
Reviewed on 2014-02-03T11:49:11
As a tourist you pay a quite high prize for flights, hotels, services and airporttaxes- just becauseyou are a visitor...its due to SA discriminatory milking of its guests.
Lan is one of the best in the market- I am told- however you will be standing in lines for ages if you choose this company and its partner TAM. Highly understaffed checkin counters in airports, dirty aircrafts, smelly leatherrette seats and finding an inflight magazine is more the exseption than the norm.
For flights more than 3 hours you are served nothing else than a snack- you better eat before you fly or bring your own food. On most of the flights I had on Lan there was 1 serving on drinks- even for flights longer than 3 hours. The staff seems more interested in having a meeting behind the curtain in front. Calling them for a drink of water, you can not be sure they react...
For the prices I payed I am not impressed
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Gopesh Dasa
A pleasure to travel with
Reviewed on 2012-06-06T20:25:13
Not much to say, great service on the flight, the hostess was just so kind and had very sense of humankind ,excellent customer service, food and beverage on board was just absolutely eat as much as you like....cheapest price on flight through all south america.....
Well worth the experience
read more
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