Review (August 2025)

Shop safe on gotrax®‎ official website. a leading manufacturer of electric scooters, hoverboards and e-bikes. save big and order direct from the manufacturer. free shipping and 30 day returns on all orders.

4.2M

Estimated Revenue

207.07k

Website Visitors

2.9/5

Trustpilot Score

What do we know about GOTRAX?

Estimated Revenue (2020)

$4.2M

Total Employees

13

Founded

2017

Industry

Consumer Electronics

Location

Carrollton, United States

About

GOTRAX: Shop safe on GOTRAX®‎ Official website. A leading manufacturer of Electric Scooters, hoverboards and e-bikes. Save big and order direct from the manufacturer. Free Shipping and 30 Day returns on all orders.

Social Links

Alexa Ranking: 54476

What is GOTRAX's Revenue?

GOTRAX's estimated revenue for 2024 is $4.2M.

What does GOTRAX do?

GOTRAX is an Electrical Ridable manufacturing company located in Carrollton TX, providing consumers with green alternative forms of transportation like hover-boards, Electrical Scooters, and Electrical Bikes. GOTRAX sells directly to consumers through channels like Amazon, Army and Air Force Exchange Service, Dick Sporting Goods, Macy's, Best Buy, and even Walmart. GOTRAX is continuously manufacturing inventive products and expand its reach to provide a greener solution to personal transportation.

What are the monthly traffic metrics for Gotrax?

6/mo Traffic Growth

-52.70%

All Time Traffic Growth

Create Free Account

Monthly Hits

207k

Time on Site

1.8Mins

Bounce Rate

49%

How fast is Gotrax growing?

Gotrax has grown by -10.0% in the last 6 months according to SimilarWeb.

How do people interact with Gotrax?

Last month, Gotrax received 207k visitors who spent an average of 1.8 minutes on the website and visited 2.0 different pages per session. Overall, 49% of people bounce on the first visit.

How do people find Gotrax?

51.6k people (25%) visit Gotrax directly. 131.2k (63%) people search for them in Google. Whereas, 9.8k (5%) discover Gotrax through Facebook, Reddit, and YouTube. 3.6k (2%) visitors come from Gotrax's email newsletters. Finally, 1.4k (0.7%) people come from affiliates and or paid referrals.

Who uses Gotrax?

Gotrax's top market is the United States and they receive 167k (80.6%) people.
Then the 2nd is Canada with 20.8k (10.1%).
The 3rd is is China with 2.7k (1.3%).

Traffic Growth (last 6 months)

All Traffic Source

Country Share

Traffic Growth (last 12 months)

See 12/mo Traffic Stats

What do Gotrax's customers say about them?

Review Score

2.9/5

Total Reviews

544

Info

GOTRAX

[email protected]

1-844-4GO-TRAX

Carrollton

5 Star
15.0%
4 Star
0.0%
3 Star
0.0%
2 Star
0.0%
1 Star
85.0%
Read reviews that mention
Garrett Cal

Go after the money.

Reviewed on 2021-05-25T19:11:21

I don't usually revisit a complaint when I post my concerns about a company but I see the need.After seeing so many people get dogged out from Gotrax I'm happy to share with you guys that after submitting an investigation into why I was not getting any answers from the company about replacement of battery I purchased that was d.o.a. The bank refunded the cost of the battery to me. Although I didn't resolve the issue with the company. At least I got my money back. Seems like there may be enough complaints to start a lawsuit with this company. If not, go after your money my friends.✌
read more
rob

Don't do business with Gotrax

Reviewed on 2021-05-18T00:45:21

I've had a few things break on my scooter, and it is impossible to find replacement parts.Gotrax does not respond to any messages, and has very few replacement parts. Customer service is AWFUL as in non-existent.
read more
httmd

There is no customer service!

Reviewed on 2021-05-11T01:56:40

There is no customer service!
Patzanu Nanu

Idiot people on this gotrax company I…

Reviewed on 2021-04-23T00:56:04

Idiot people on this gotrax company I have a scooter gotrax v2 used 8 times in one month and the batterynot getting changed now I email them and someone told me to give them my address so they can send a new charge after that I didn’t get a new charge to see if that was the problem and I emailed them 3 more time and never get them back to me the phone is only on auto robot no one is answering and they said this scooter is having 90 days warranty but no one works at this warranty please BE AWARE THE PRODUCT IS GARBAGE DO NOT BUY AND TELL TO YOUR FRIEND TOO THANK YOU
read more
Jon Fraser

GKS Scooters

Reviewed on 2021-04-19T15:43:51

We purchased two GKS scooters. One works and the other one does not charge and we have used it three times.I was told they can't help and offered $30 off a new one.
read more
David

Do you like emailing back and forth with a Bot?

Reviewed on 2021-04-19T13:37:34

The product may be OK, but I never got to that point. I made the mistake of getting excited about the price point of this item and purchased it online on a Sunday evening.By Monday morning I had read up on the quality and customer service issues all over the internet and decided to cancel my order. The only problem is they don't have a cancellation policy or process. There are no humans to talk to on the phone or via email. Their bot responded that the item's shipping label was already created so NOT putting it on the truck was not an option. I was told by the bot to reject the delivery and I would get a full refund. I rejected the delivery as instructed, the item was delivered back to their warehouse, and I've heard no updates for 2 weeks. I've been forced to go to my card issuer and dispute the charge for a failure of GoTrax to apply a credit for a returned item. I'm assuming they'll just ignore my card company as well which will work in the end for me, but a completely unnecessary hassle.
read more
Chino Sanchez

BEST CUSTOMER SERVICE

Reviewed on 2021-04-10T01:40:14

Gotrax has the best customer service. Very awesome and understanding. I asked for one thing and they went beyond for what I asked for...my son is happy and I thank ya. So thank ya so much for being great.
read more
Lucas Mannette

Lost the original charger

Reviewed on 2021-03-23T16:38:16

Lost the original charger for my XR Elite. I ordered the wrong charger and gotrax was kind enough to send me the correct one.Top notch customer service! Thank you!!!
read more

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