Review (April 2024)
The best cloud based small business accounting software. send invoices, track time, manage receipts, expenses, and accept credit cards. free 30-day trial.
65M
Estimated Revenue
4.29M
Website Visitors
2/5
Trustpilot Score
What do we know about FreshBooks?
Estimated Revenue (2020)
$65M
Total Funding
$75.12M
Total Employees
480
Founded
2003
Industry
Computer Software
Last Funding Date
Private Equity Jan 2020
Location
Toronto, Canada
About
FreshBooks: The best cloud based small business accounting software. Send invoices, track time, manage receipts, expenses, and accept credit cards. Free 30-day trial.
What is FreshBooks's Revenue?
FreshBooks's estimated revenue for 2023 is $65M.
What does FreshBooks do?
#1 accounting software in the cloud for self-employed professionals and their teams. Other ways to connect with us: Visit the FreshBooks Blog: freshbooks.com/blog Send us a tweet: twitter.com/FreshBooks Find career opportunities: freshbooks.com/careers
What are the monthly traffic metrics for Freshbooks?
6/mo Traffic Growth
4.50%
All Time Traffic Growth
Create Free Account
Monthly Hits
4M
Time on Site
5.3Mins
Pages per Visit
6.0
Bounce Rate
41%
How fast is Freshbooks growing?
Freshbooks has grown by -2.0% in the last 6 months according to SimilarWeb.
How do people interact with Freshbooks?
Last month, Freshbooks received 4M visitors who spent an average of 5.3 minutes on the website and visited 6.0 different pages per session. Overall, 41% of people bounce on the first visit.
How do people find Freshbooks?
1.9M people (43%) visit Freshbooks directly. 1.5M (36%) people search for them in Google. Whereas, 140.5k (3%) discover Freshbooks through Facebook, Reddit, and YouTube. 655.5k (15%) visitors come from Freshbooks's email newsletters. Finally, 40.1k (0.9%) people come from affiliates and or paid referrals.
Who uses Freshbooks?
Freshbooks's top market is the United States and they receive 2.6M (60.5%) people.Then the 2nd is Canada with 516.2k (12.0%).The 3rd is is United Kingdom with 200.4k (4.7%).
Traffic Growth (last 6 months)
What are Freshbooks's ads on Google?
Google Ads
FreshBooks® Accounting Tool - No Credit Card Required
https://www.freshbooks.com/
Keep a Close Eye On Your Financials With Insightful Reports & Make Smart Business Choices. Access Easy Invoicing, Expenses, Time Tracking, and More. We Have It All and More. Save Time. Easy to Use. Accept Credit Cards. Award-Winning Support.
Free | Create Invoices Instantly | FreshBooks.com
https://www.freshbooks.com/invoice
The World's Friendly Invoicing Platform. See Your Business Grow with FreshBooks! Services: Invoicing, Expenses, Time Tracking, Reporting, Payments, Projects, Estimates, Proposals Types: Invoicing, Expenses, Time Tracking, Reporting, Payments, Projects
Create Invoice Instantly - Fill in Details then Save or Send
https://www.freshbooks.com/invoice
Know When Client Sees it! Late Payment Reminders · Easy to Use · Get Paid Faster · No Credit Card Needed · Save Time Billing Types: Small Businesses, Contractors, Freelancers, Agencies, Consultants, Firms, Sole Proprietors, Entrepreneurs, Self-Employed
Free Invoice Template - Create invoices in mere seconds
https://www.freshbooks.com/invoice-templates
Join 5 million, Get started today.
Free Invoice Generator
https://www.freshbooks.com/pages/invoice-generator
Create & send professional invoices in seconds. Absolutely free! Late Payment Reminders · No Credit Card Needed · Get Paid Faster · Accept Credit Cards Services: Invoicing, Expenses, Time Tracking, Reporting, Payments, Projects
What do Freshbooks's customers say about them?
5 Star
10.0%
4 Star
5.0%
3 Star
0.0%
2 Star
20.0%
1 Star
65.0%
Read reviews that mention
AN
Would avoid. Plagued with issues.
Reviewed on 2021-03-25T23:45:21
When Freshbooks works, I hear it's wonderful. My experience has been something wholly different.Full disclosure: They tell me the issues are actively being resolved, so I'll continue to be patient.
That said, my account has been plagued with issues. Inaccurate categorisation, months of data lost, transactions that should be 'learned' are not, and now, in the latest of a string of headaches, bank account connections continue to be lost.
Their support team is responsive and polite. They are also well-versed in responses like "your feedback helps us improve", "we're actively working on this issue", and "assure you it is a priority."
But the fact is a service I pay for continually underwhelms, loses my data, and requires me to repeatedly babysit my account to ensure it's accurate. What's more, there doesn't seem to be any true escalation, issues with services that are fundamental to their platform (tracking expenses) still aren't resolved. When I asked "Why would I keep paying for this service?" the response I received was akin to: You're right. I'd go elsewhere.
It's a nice looking platform that's easy to use. And when it works it's great. But when it doesn't, you'll be investing your time to help them fix the problem.
read more
Priya Crum
RIP Freshbooks
Reviewed on 2021-03-15T20:46:43
New Freshbooks is the worst.
We feel betrayed after 8 years of using classic and being forced to upgrade with our new company.Everything we once had now seems to require a "feature request".
I don't see them coming back from this. Sad though we are, it is time to say goodbye.
read more
Erik Poster
Used to be great now sucks.
Reviewed on 2021-03-09T16:12:35
Used to be a great product and the web's absolute #1 support. Now the new freshbooks is a giant step backwards.Trully terrible. Ugly, wasteful interface, difficult to "scan" a column. Lack of default settings like late notices, no main email address for all invoices to come from, the paper invoicing has been farmed out to another company and any issues with that are not their problem anymore. Support ticketing eliminated. On and on. I don't see anything that's improved. Really sad to see a once terrific product ruined.
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Gabriel Steinbach
I'm planning my departure from…
Reviewed on 2021-02-20T00:27:03
I'm planning my departure from Freshbooks. Freshbooks forced us to upgrade to the 'new'Freshbooks from Freshbooks Classic earlier this year. After 15 years of using Freshbooks Classic, I was VERY pleased with how it worked. The 'new' Freshbooks is horrible. It's slow, it's buggy, it's laden with errors. The phone support used to be good - it's now somber individuals who have NO resolution for ANYTHING because it ALL stinks, and it breaks DAILY. Can't track time, can't load projects, breaks invoicing, clears system wide settings, it NEVER ENDS. I HATE the software now. I cannot STAND the company, because they don't even BOTHER to try to fix anything. The same issues continue for weeks on end with no resolution. It's a waste. The accounting features are laughable.
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Joel Smith
Freshbooks have dropped the Ball
Reviewed on 2021-02-03T22:36:08
I too have the same sentiment as Shawn Bryan
quote
"I have been using Freshbooks for quite sometime now and it seems clear to me that their old system is leaps and bounds better than their new system. There's no way this is the same programming team as the original.
I have had a multitude of irritations with the Freshbooks software itself. They have reached out and attempted to 'remedy' my problems but we always end up at an impasse because this is how it's designed. It's not intuitive, it's often slow or times out, many times reports won't show as paid even though they are, the invoices that are emailed from Freshbooks often never arrive, the search function is horrible."
I tried the new freshbooks within days requested to return to previous freshbooks and now it is having problems, I guess that was inevitable. Work arounds to problems are not a solution!
Major problems for our business sending estimates to educational departments, when customer is viewing the system is automatically accepting. pardon the pun but this is not acceptable!
"I doubt I will be a customer for much longer."
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Shawn Bryan
I have been using Freshbooks for quite…
Reviewed on 2021-02-01T17:37:01
I have been using Freshbooks for quite some time now and it seems clear to me that their old system is leaps and bounds better than their new system.There's no way this is the same programming team as the original.
I have had a multitude of irritations with the Freshbooks software itself. They have reached out and attempted to 'remedy' my problems but we always end up at an impasse because this is how it's designed. It's not intuitive, it's often slow or times out, many times reports won't show as paid even though they are, the invoices that are emailed from Freshbooks often never arrive, the search function is horrible.
I am a 39 year old IT professional, my job is literally working with software vendors. The old software, while it wasn't polished, worked flawlessly but the new system, while it looks better, only aggravates me more and more as time goes on.
I doubt I will be a customer for much longer.
read more
M. Clark
No such thing as a free trial
Reviewed on 2021-01-20T18:21:08
Was trying for a free trial, now I have an unending stream of emails referring to my *account* into which I have never been able to login,let alone cancel. Decided on another accounting program which had different job tracking capabilities, so can't comment on quality of the program itself, but the customer service in trying to resolve this is dreadful.
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Jason P
Another classic user unhappy with the…
Reviewed on 2021-01-12T18:12:19
Another classic user unhappy with the new version.
I only use FB to write estimates and invoices,been doing it for years. I have multiple people for each of my clients that request estimates. It used to be a breeze to 1) select the company, and then 2) select my contact from checkboxes. Now that isn't even possible, they took that away. Now before each estimate I need to change the primary contact of that client to the person I am writing the estimate for, same with invoicing. I called them, and they said the only thing they can do is put in a feature request.
read more
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