Review (April 2024)

10k

Estimated Revenue

10k

Website Visitors

2.5/5

Trustpilot Score

What do Easyparapharmacie's customers say about them?

Review Score

2.5/5

Total Reviews

28

Info

Easyparapharmacie
5 Star
25.0%
4 Star
10.0%
3 Star
5.0%
2 Star
5.0%
1 Star
55.0%
Read reviews that mention
Pauline Piedfort

DO NOT ORDER FROM THIS WEBSITE !

Reviewed on 2021-03-31T14:33:48

I ordered on the 18th February and I have still not received my order. They took the money out of my account on the same day.I've been contacted them since but their customer service is so bad. I needed specific items for my baby but now this is too late. I also paid 15pounds for the delivery... This is outrageous. My advice: DON'T BUY FROM THIS WEBSITE. You'll waste your time, money and energy.
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MarieW

Poor service and communication

Reviewed on 2021-03-02T20:33:56

Poor service and communication! I ordered on the 30th of December, it's 2nd of March and still have not received my order or a refund (even though I asked for it). Delays due to Brexit are understandable, however this is too much. They don't even have the decency to reply to my enquiry properly. Strongly avoid! I would give it 0 stars if I could.
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Miss Cristina Carneiro

Do not buy from this company!!!

Reviewed on 2021-02-22T21:44:59

I ordered on the 3rd of January and I have still not received my order. They took the money out of my account on the same day.I was understanding about the delay for a few weeks but I quickly realised this is a company with a terrible customer service when they stopped answering my emails as soon as I asked for my money back. I understand there is brexit but this delay/lack of communication/unanswered emails is really bad... I believe the parcel is now lost or they haven’t sent it. They are also not sending me a tracking number when I asked for one... it says it all !!! I am really disappointed as I was really looking forward to my products. I just want my money back...
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Shlomit

Received a full refund

Reviewed on 2021-02-22T14:50:06

Editing: I contacted customer service and received a full refund there and there, so after all other than a long wait with no result no further harm... Warning: Avoid,very unreliable! I ordered in January at the value of £52 and still haven’t got it! Got the same product elsewhere and got it today. I would have given it minus 5 stars if I could
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Hobbs

Update: refund received!

Reviewed on 2021-02-19T11:31:56

After my earlier review I must in all fairness say that I have now received a full refund of my payment.I hope that Easyparapharmacie can sort out the problems with deliveries to the UK in the near future.
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Dana

I placed an order month ago

Reviewed on 2021-02-17T15:55:39

I placed an order month ago, and still not receive it, have past a week since I have contact them regarding my order,and still no arrived, ask them for a refund and still no answer since 2 days. Poor customer service, not recommend at all
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Hiba Boudadi

Never received my order

Reviewed on 2021-02-17T11:19:09

Awful customer service! I have been using this website for a about 2 years now but their service has really worsened.I have ordered my products more than a month ago and haven't heard anything about the status of the delivery, absolutely nothing! No updates or notifications and they claim that it's the carrier's fault but refuse to issue a refund. I will never order from them again.
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Bee

I bought a pregnancy stretch mark…

Reviewed on 2021-02-16T08:15:49

I bought a pregnancy stretch mark prevention cream from them and it has been a disaster!It has been 2 months and they're still telling me that it's with the delivery company. I am very dissapointed in how my order has been dealt with. They don't even reply back to me when I ask for a refund! It's a shame because the product will be no use to me anymore!
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