Review (April 2024)

Find vacation rentals, cabins, beach houses, unique homes and experiences around the world - all made possible by hosts on airbnb.

2.7B

Estimated Revenue

98.39M

Website Visitors

1.5/5

Trustpilot Score

What do we know about Airbnb?

Estimated Revenue (2020)

$2.7B

Total Employees

14000

Founded

2008

Industry

Internet

Location

San Francisco, United States

About

Airbnb: Unforgettable trips start with Airbnb. Find adventures nearby or in faraway places and access unique homes, experiences, and places around the world.

Social Links

Alexa Ranking: 229

What is Airbnb's Revenue?

Airbnb's estimated revenue for 2023 is $2.7B.

What does Airbnb do?

Airbnb is a community based on connection and belonging—a community that was born in 2008 when two hosts welcomed three guests to their San Francisco home, and has since grown to 4 million hosts who have welcomed over 800 million guest arrivals to about 100,000 cities in almost every country and region across the globe. Hosts on Airbnb are everyday people who share their worlds to provide guests with the feeling of connection and being at home. At Airbnb, we believe that hosts, guests and the communities where we operate are all stakeholders we have a responsibility to serve, and that by serving them alongside our employees and investors, we will build an enduringly successful company.

What are the monthly traffic metrics for Airbnb?

6/mo Traffic Growth

-14.70%

All Time Traffic Growth

Create Free Account

Monthly Hits

98M

Time on Site

8.7Mins

Bounce Rate

29%

How fast is Airbnb growing?

Airbnb has grown by -4.7% in the last 6 months according to SimilarWeb.

How do people interact with Airbnb?

Last month, Airbnb received 98M visitors who spent an average of 8.7 minutes on the website and visited 20.0 different pages per session. Overall, 29% of people bounce on the first visit.

How do people find Airbnb?

68.3M people (69%) visit Airbnb directly. 25M (25%) people search for them in Google. Whereas, 2.1M (2%) discover Airbnb through Facebook, Reddit, and YouTube. 1.1M (1%) visitors come from Airbnb's email newsletters. Finally, 152.3k (0.2%) people come from affiliates and or paid referrals.

Who uses Airbnb?

Airbnb's top market is the United States and they receive 74.1M (75.3%) people.
Then the 2nd is Philippines with 1.3M (1.4%).
The 3rd is is Germany with 1.1M (1.1%).

Traffic Growth (last 6 months)

All Traffic Source

Country Share

Traffic Growth (last 12 months)

See 12/mo Traffic Stats

What are Airbnb's ads on Google?

Google Ads

Airbnb™ - Official Site | Best 20 Vacation Rental Homes‎

https://www.airbnb.com/a/

Save on Your Next Rental with Airbnb. Book Top Quality Rentals Now! 5 Star Hosts. Shared & Private Rooms - from $49.00/night - Limited availability · More Rooms & Entire Homes - from $99.00/night More space & privacy More Places To Stay - from $199.00/nig

Airbnb - Official Site

https://www.airbnb.com/a/stays/

Book Top Rated Rentals for Your Next Trip - Houses, Cabins, Condos, Unique Stays & More. Find Your Perfect Airbnb For Any Occasion. Feel The Comforts Of Home, Wherever You Go. Best Prices. Instant Confirmation. 5 Star Hosts. 100,000 Cities.

Vacation Home Rentals | Book Homes From Local Hosts.‎

https://www.airbnb.com/a/

The Unique Alternative To Hotels. Book Worldwide Rentals on Airbnb! 81,000 Cities. Best Prices.

Airbnb™ - Official Site | Best 20 Vacation Rental Homes‎

https://www.airbnb.com/a/

Save on Your Next Rental with Airbnb. Book Top Quality Rentals Now! 5 Star Hosts. Best Prices. Instant Confirmation. 81,000 Cities. Amenities: Business Travel Ready, Family Friendly, Pet Friendly.

Airbnb™ - Official Site | Find Home In A Rental | airbnb.com‎

https://www.airbnb.com/a/

Save on Your Next Rental with Airbnb. Book Top Quality Rentals Now! Instant Confirmation. 100,000 Cities. 5 Star Hosts. Best Prices. Types: Entire Homes, Private Rooms. Shared & Private Rooms - from $49.00/night - Limited availability · More Rooms & Entir

What do Airbnb's customers say about them?

Review Score

1.5/5

Total Reviews

7069

Info

Airbnb
5 Star
0.0%
4 Star
0.0%
3 Star
5.0%
2 Star
0.0%
1 Star
95.0%
Read reviews that mention
Chris

Unhelpful support offered by Abhilash

Reviewed on 2021-03-09T15:58:00

Unhelpful support offered by Abhilash. We had the same day booking which we were able to host,Airbnb cancelled within 7 hours as we hadn't yet replied. This is too short a time on a busy working day. Now we have been sent a penalty of £80. We will delist our property due to the unhelpful and unreasonable customer support. Chris
read more
Miriam

ZERO RATING DO NOT USE

Reviewed on 2021-03-09T14:58:38

The fact 80% of reviews are only 1 star speaks volumes. I would give them ZERO . My house was damaged and destroyed with items stolen and has a police file still trying to trace the guest.Also, with the help of a barrister they say AIRBNB have not been willing to give them any information on the guest, but still allowed her to write a terrible offensive and lying review. They could not care less if your rental goes wrong, and are only on the side of the renter. DO NOT USE THEM !! Their administration is only geared to taking in money and then your on your own no matter what happens. Read all the other many reviews.
read more
RSE THAL

Terrible service will not refund your…

Reviewed on 2021-03-08T22:26:16

Terrible service will not refund your money I couldn’t get in my Airbnb never stayed because seller did not give me correct code to enter home.I requested my money back and had to book somewhere and Airbnb never refunded me unprofessional bad service.
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Benjamin Sansom

Refund what refund

Reviewed on 2021-03-08T19:54:37

We booked a cottage for a getaway with the Inlaw’s. we were asked if we were from two different house holds (completely forgot we wouldn’t be able to mix in April)which we were and we confirmed this knowing we had to cancel the booking. Host accepted then refunded so now we have a £200 service fee. Can’t get hold of anyone at the company. Very disappointing and upsetting. Will never use them again.
read more
Richard

CANCELATION WOES....

Reviewed on 2021-03-08T16:45:18

Having used Air BnB off and on over the past four or five years I had become lulled in a false sense of security because my experiences for the most part have been excellent.I study a properties extensively (particularly the reviews) before booking and plan well ahead. But recently I had a first time experience of a host canceling on me at the last minute (within a week) and it really caused major problems for my vacation trip. What really got me thinking is the realization that Air BnB is nothing more than a website run by just a few geeks in California somewhere. They take your money months in advance but offer next to ZERO service for a cancelation event. There is no one you can talk to. Little to no feedback. I just felt totally screwed over and had to do all the work in making alternative arrangements (which cost me more money in a different location on another platform). Yes, Air BnB refund your money, yes they offer you and pathetic pittance of money to re book using Air BnB and yes they say the host will receive a bad review and a penalty but there is no way of know that. So far all I have recieved is a few computer generated emails and no refund yet. You would think Air BnB would be all over a cancelation and really help the guest out. This is NOT the case at all. It's like they absolutely don't give a hoot. It is nothing but a website for hosts to use and it seems to me that Air BnB do very little except make policies and take your money. Great business for them. I doubt I will ever use again after this experience. If I do it will be with extreme caution.
read more
Lawrence Tan

Terrible cancellation experience

Reviewed on 2021-03-08T05:36:19

Terrible cancellation experience. Terrible customer service. I booked a stay, then the website says full refund within 48 hrs.So I booked another stay around the same date ranges thinking that I can cancel the first one after the 2nd one gets approved. Only later to find out that they won't refund my service fee because of overlapping booking. No warnings at all. So unreasonable!! I booked a two month stay and cancelled within 2 hrs. This is just ridiculous. Airbnb is robbing people!!!
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Sarah Hudson

Shocking

Reviewed on 2021-03-08T01:21:14

Shocking. Lost over £230 with a host who reassured I would get 50% back If needed to cancel,other than service fee.... never will use it again! Don’t book Seerose in Kertzin host Rudiger. Germany.
read more
J S

Absolute load of rubbish

Reviewed on 2021-03-07T12:57:25

Absolute load of rubbish. Hosts are far too picky on arrival times/not allowing kids/expecting you to be happy with their pets popping in to say hello/not using certain facilities while you're there.Tried to book somewhere 5 times on here but never went through with any of them. Just look at a local holiday park or BnB - works out cheaper after Airbnb's "service charge" anyway without the hassle of fussy hosts. Fair enough it's your place, do what you like with it. Just don't expect guests to jump through hoops for the privilege of staying there; there are plenty of other places happy to take our money.
read more

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