Review (August 2025)
2.62M
Estimated Revenue
673.88k
Website Visitors
2.3/5
Trustpilot Score
What do we know about Air Astana?
What is Air Astana's Revenue?
Air Astana's estimated revenue for 2024 is $2.62M.
What does Air Astana do?
From the Heart of Eurasia we are building one of the finest airlines in the world. Today Air Astana operates a fleet of 33 western aircraft with an average age of 8.43 years. It operates over 60 domestic and international routes. Its passengers are served by more than 4,700 highly qualified staff, the majority of whom are from Kazakhstan, supplemented by experienced foreign personnel. In July 2018 Air Astana has been recognised for 4 Star service excellence, retaining the accolade of "Best Airline in Central Asia and India" in the Skytrax World Airline Awards for the 7th consecutive year.
What are the monthly traffic metrics for Airastana?
6/mo Traffic Growth
-20.80%
All Time Traffic Growth
Create Free Account
Monthly Hits
674k
Time on Site
4.7Mins
Pages per Visit
8.0
Bounce Rate
32%
How fast is Airastana growing?
Airastana has grown by -0.7% in the last 6 months according to SimilarWeb.
How do people interact with Airastana?
Last month, Airastana received 674k visitors who spent an average of 4.7 minutes on the website and visited 8.0 different pages per session. Overall, 32% of people bounce on the first visit.
How do people find Airastana?
298.7k people (44%) visit Airastana directly. 320.5k (48%) people search for them in Google. Whereas, 12.4k (2%) discover Airastana through Facebook, Reddit, and YouTube. 26.8k (4%) visitors come from Airastana's email newsletters. Finally, 3.4k (0.5%) people come from affiliates and or paid referrals.
Who uses Airastana?
Airastana's top market is the Kazakhstan and they receive 473.6k (70.3%) people.Then the 2nd is Turkey with 52k (7.7%).The 3rd is is Russian Federation with 42.1k (6.3%).
Traffic Growth (last 6 months)
What do Airastana's customers say about them?
Review Score
2.3/5
Total Reviews
10
Info
Air Astana5 Star
44.4%
4 Star
11.1%
3 Star
0.0%
2 Star
0.0%
1 Star
44.4%
Read reviews that mention
JT
They have stolen my money after…
Reviewed on 2020-10-08T05:51:51
They have stolen my money after cancelling my flights 7 months ago and promising a full refund.Now they aren't even answering emails about the refund. They seem to think my money is their money.
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Issa
Dishonest Airline with deceitful practices
Reviewed on 2019-09-18T08:41:13
For foreign passengers buying Air Astana's tickets through travel websites such as Expedia or Priceline,beware of this Airline's deceitful tactics in getting people to buy their low priced tickets, only to find out, in small letters, the 'Economy Class with one piece of checked luggage included' they purchased actually means only 1 kilo of checked luggage, less than the weight of an empty suitcase! On their website, there's no mention of a 1 kilo baggage policy...
baggage allowance for Economy class is stated as 20 kilos.
We flew from Moscow to Shymkent and even though our confirmation page clearly stated we are economy passengers with 1 piece of luggage included, we were forced to pay for excess luggage because their system showed we are not allowed checked luggage. We complained to the supervisor in charge of Air Astana check in desk at Moscow SVO airport but she was extremely rude and unhelpful. She was basically saying 'I don't care what your Confirmation Page says. We go by our system so either pay or don't fly!' We have since complained to Air Astana and asked for a refund, but no reply yet. Beware!
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John Cornwell
Absolutely awful airline
Reviewed on 2019-09-10T08:06:59
Absolutely awful airline, I suffered through the absolutely worst flight of my life.I will never travel with these people again.
Absolutely useless, and it is worth paying the extra money to fly with a decent airline.
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Bob Preston
I love this airline
Reviewed on 2018-11-14T15:32:51
I love this airline. They offer great fares between Asia and Europe. Their business class is really good - comfortable,sleek planes, friendly crews, good IFE and decent food/wines. I enjoy stop-overs in Almaty or Astana too. Astana airport is especially fabulous - quick, new, great lounge and shopping.
Highly recommend them!
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Dila Özzambak
thank you air Astana for turning a bad experience into a rear one
Reviewed on 2018-11-04T17:11:41
We had a bad check in experience in Istanbul. I am a nomad club member and did my check in prior to my Istanbul Almaty flight on the 4 th of November.A Kazak family of god knows how many started a fight with the online check in counter. The que didn’t run for almost an hour. IThe air Astana manager in Istanbul Ataturk airport saw the situation and upgraded us to business class. One of the best flights I had in my life. Thank you so much for turning a bad experience into a great one.
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Kristina Trushnikova
TERRIBLE EXPERIENCE AND TERRIBLE…
Reviewed on 2018-09-10T08:42:48
TERRIBLE EXPERIENCE AND TERRIBLE SERVICE !!! Its overpriced flights, for a direct 6H flight from Hong Kong to Almaty i paid 1700USD!For this price during the flight we didnt have TV, worked only 1 toilet, can you imagine the toilet condition, it was disgusting! Food was terrible and stewardess completely ignored when i asked for water at list 5 times. It wasn't the end, my nightmare starts on the flight back. I was flying back from Almaty to Hong Kong with stop at Beijing. I have Nomad Club and fly with AirAstatana more than 11 years, as I'm from Almaty Kazakhstan (KZ) but live in Hong Kong (HK) and no other airlines fly to KZ, means I dont have another choice if I need to see my family. When I was doing check-in at Almaty airport at AirAstana counter, as i have Nomad Club and its automatically set request window seat when i buy an online ticket, a representative from AirAstana said, they don't know why it doesn't work and they don't have time to check what is the problem. They gave me only one boarding pass, however, did check in to my baggage directly to HK. AirAstana representative said i don't need a Cina visa as only 2H transit and boarding pass they will give me at Beijing transit, as it was 5 AM flight transit counter WAS CLOSED! i couldn't go through immigration as I don't have Chinese visa... I almost missed my flight, luckily because i been crying for 2H at immigration desk, the lady at immigration helped me and wrote on a piece of paper my boarding pass, to let me go through immigration so i can go to different Terminal where was my flight to HK. That's not the end, i arrived to HK my baggage was lost! I emailed and called to Airsatana the same date when I arrived in HK, they promised to find my baggage as soon as possible and study my case with their terrible service, its been one week since AirAstanas baggage department finally contacted me, ONE WEEK! Plus my suitcases arrived broken! And forgot to mention on my flight back, the same story no TV, food terrible, luckily the toilet worked this time. I'm from Kazakhstan and I always recommended AirAstana to all my friend, colleagues and people which ask about the AirAstana.
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Kevin B
Fantastic customer service
Reviewed on 2018-02-20T18:49:06
Several months after booking flights, I noticed I had made a small spelling error on one of the passenger's ticket.I emailed Air Astana, and they responded very quickly. The issue was taken care of, and Dilara was particularly wonderful - professional, precise, and very timely. The only other airline I've ever experienced such fantastic customer service was Emirates. Thank you, Dilara!
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Peter Butterworth
A good airline
Reviewed on 2016-04-07T16:07:43
I have flown many times (around 80 flights) with Air Astana for the last 10 years.They have always been good and loyal to their customers. In generally I fly from Amsterdam to Atyrau, Kz and Istanbul to Atyrau with a lot of internal Kazakhstan flights to boot. Food is usually excellent with a choice to 2 hot meals provided by attentive flight attendants.
Online tickets purchases are simple, T&C's are very favorable and online check-in works very well. Customer service centers are usually very good with well trained staff with a no problem attitude. I find a call to their Almaty customer service center to change tickets, etc much more efficient than calling a UK center i.e. Typically, a few minutes to sort an issue out and they answer the phone promptly!
In general an all round airline who improve every year I fly with them, I can highly recommend them for your travel to Kazakhstan, they also fly from Heathrow to Astana, Kazakhstan's capital.
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