Review (August 2025)
Trouvez la propriété idéale sur abritel - site leader des locations de vacances ✓+2 millions de propriétés ✓+19 millions d'avis ✓paiement en ligne sécurisé
10k
Estimated Revenue
5.17M
Website Visitors
3.4/5
Trustpilot Score
What are the monthly traffic metrics for Abritel?
6/mo Traffic Growth
60.30%
All Time Traffic Growth
Create Free Account
Monthly Hits
5M
Time on Site
7.9Mins
Pages per Visit
8.0
Bounce Rate
31%
How fast is Abritel growing?
Abritel has grown by 51.5% in the last 6 months according to SimilarWeb.
How do people interact with Abritel?
Last month, Abritel received 5M visitors who spent an average of 7.9 minutes on the website and visited 8.0 different pages per session. Overall, 31% of people bounce on the first visit.
How do people find Abritel?
1.6M people (32%) visit Abritel directly. 2.5M (49%) people search for them in Google. Whereas, 123.3k (2%) discover Abritel through Facebook, Reddit, and YouTube. 400.9k (8%) visitors come from Abritel's email newsletters. Finally, 125.8k (2.4%) people come from affiliates and or paid referrals.
Who uses Abritel?
Abritel's top market is the France and they receive 4.7M (90.2%) people.Then the 2nd is Belgium with 242.8k (4.7%).The 3rd is is Switzerland with 73.3k (1.4%).
Traffic Growth (last 6 months)
What do Abritel's customers say about them?
Review Score
3.4/5
Total Reviews
13468
Info
L’équipe Abritel® - HomeAway™5 Star
25.0%
4 Star
5.0%
3 Star
0.0%
2 Star
5.0%
1 Star
65.0%
Read reviews that mention
Elisa Poquet
To avoid absolutely Go to airbnb
Reviewed on 2021-05-03T19:14:51
03/05/2021 No action taken to ensure due reimbursement. They still owe me their service fee 91,20 euros and they are doing nothing to insure I get my money back.I am extremely disappointed by their service.
update 04/05: After writing this comment and calling again today, the customer service initiated the reimbursment during our phone call. Looks like writing this evaluation was the only way to make things moove after 2 weeks, a lot of time spent on the phone and too many email exchange.
The answer from abritel to this evaluation is wrong the reimbusment was not initiated yesterday, Only today after I called.
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Gwenaelle de Bizemont
BEWARE OF SCAMS on the Abritel Site !
Reviewed on 2020-12-02T11:14:57
BEWARE OF SCAMS on this website ! We booked a chalet...that never existed ! Somehow someone hacked thewebsite and put a page with a chalet in Morzine when we thought we were still on the Abritel page. We communicated with the owner, who told us it was available, and told us Abritel was going to send a bill for payment. The email that arrived looked very much like an Abritel reservation email, and we went along and paid. It is when we decided to cancel the booking a month before that we realized that we had paid an IBAN in Spain that was not Abritel, for a chalet they never had, with a reservation number that was bogus ! I filed a complain on the Abritel chat (after all, it was their website that was hacked !)...they gave me a file number (#29567912)...and then never heard of them ever again ! Wow. Talk about customer service...and an experience. Will never go through them again, that is for sure...and will tell all my friends to stay away.
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John Bennett
Update on Abritel service
Reviewed on 2020-08-16T19:10:52
I think it might be helpful to bring the following observations to recent discussions regarding financial concerns at Abritel.
We have been renting out home vis this site for over 8 years.Last year the company took over all payments. We received our rental fees within 3 days of each holiday maker entering the property.
This year we were advised by Abritel that they were experiencing some payment difficulties (in July). Our first rental in that month was paid in full within 9 days instead of the normal maximum of 7 days. This month's rental was settled within 3 days.
We therefore have no complaints at all.
It remains to be seen if the damage deposits and the one cancellation will be repaid without delay.
Abritel have provided us with an efficient platform to rent our home and we are happy to confirm our satisfaction with the service they offer.
SEPTEMBER UPDATE :
We have to report a similar occurance regarding repayment of our last locatire's caution of 1500€ (a not inconsiderable sum). The family left our property on the 22/8 and we finalised the state of the property (nothing to report) and instructed Abritel to repay the caution immediatel on the 5/9. The locataire and ourselves received confirmation on 6/9 that the repayment had been authorised. The funds were finally received by the client on the 21/9 - one month after departure.
What is most disturbing is the lack of any response from Abritel's team. Mails sent to Homeaway in the States were never answered. The real problem is therefore lack of accessability. This needs addressing if we are to remain clients of Abritel. Reading the posts on Trustpilot is most disturbing.
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Trygve
Stay away from Abritel - they may go bankrupt
Reviewed on 2020-07-26T09:33:02
Stay away from Abritel, I think there is a big chance they will go bankrupt !!!! We have no paymentand no good explanation and communication lines are cut !!
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Christine Benhamou
Reading the comments saying that…
Reviewed on 2020-07-25T18:09:17
Reading the comments saying that HOMEAWAY NO LONGER PAID THE OWNERS, the situation is very worrying!After verification, I am one of the owners who are victims of HOMEWAY's actions.
How do I set up a class and take legal action? And warn everyone through journalists?
read more
sophiet318
HomeAway defaulting on payments
Reviewed on 2020-07-07T07:23:08
Abritel/HoweAway - Defaulting on payments -
Near Bankruptcy?
We are owners of a house in France and are using HomeAway to rent our property.For several weeks now HomeAway and Abritel have stopped paying us the rental income. Guests have come and stayed and have paid the booking platform but HomeAway has not been releasing the money to us. We understand several owners are in the same situation. It looks like the company is running out of cash and are using owners' money to pay their own expenses. We have no choice but to go ahead and cancel all future bookings with them.
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Johnincottam
I made a booking in France via…
Reviewed on 2020-07-02T19:36:17
I made a booking in France via Homeaway, and only got less than 50% of the deposit back.Apparently the homeowner doesn't get paid until after the holiday, and their agent is Abritel, not Homeaway. So it is Abritel itself that is keeping the deposits! Is this lawful?
read more
Jennifer
They've lost the plot since Covid…
Reviewed on 2020-06-22T09:15:56
They've lost the plot since Covid started.
We booked with Abritel before and it went fine but our booking for this year has been a disaster.We're stuck between Abritel and the home owner and can't get a refund of the deposit we paid.
read more
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