Review (August 2025)
Entdecke schuhe, mode und accessoires der aktuellen saison online | schnelle und versandkostenfreie lieferung | zalando
76.85M
Estimated Revenue
36.28M
Website Visitors
1.8/5
Trustpilot Score
What do we know about Zalando Lounge?
Estimated Revenue (2020)
$76.85M
Total Employees
530
Founded
2010
Industry
Internet
Location
Berlin, Germany
About
Zalando Lounge: High Street to High End Fashion | Online Shop, Shop the latest fashion & shoes online | Free Delivery & Returs on ALL orders | Over 1,900 Brands - new products every day!
What is Zalando Lounge's Revenue?
Zalando Lounge's estimated revenue for 2024 is $76.85M.
What does Zalando Lounge do?
March 2010: Zalando Lounge is born. Berlin-based Zalando SE had just launched one of Europe's most successful shopping clubs. Today, we give our 15 million (and counting!) registered members in 12 countries access to coveted fashion and lifestyle brands at bargain prices - up to 75% off compared to the recommended retail price. At Zalando Lounge, every day is different - no matter whether you shop here or work here. Speaking of work: our team, located at our creative office in the heart of Berlin-Kreuzberg, consists of more than 500 employees from more than 40 different nations. Zalando Lounge is still growing - and that's where you come in. Are you brave enough to fail and clever enough to win? Do you love a good challenge and constant change? Whatever your background, we've got the job you've always been looking for. Why wait? Let's grow together! Join Zalando Lounge and apply here: https://jobs.zalando.com/en/
What are the monthly traffic metrics for Zalando?
6/mo Traffic Growth
-5.70%
All Time Traffic Growth
Create Free Account
Monthly Hits
36M
Time on Site
6.3Mins
Pages per Visit
9.0
Bounce Rate
39%
How fast is Zalando growing?
Zalando has grown by -24.2% in the last 6 months according to SimilarWeb.
How do people interact with Zalando?
Last month, Zalando received 36M visitors who spent an average of 6.3 minutes on the website and visited 9.0 different pages per session. Overall, 39% of people bounce on the first visit.
How do people find Zalando?
18.5M people (51%) visit Zalando directly. 15.3M (42%) people search for them in Google. Whereas, 1M (3%) discover Zalando through Facebook, Reddit, and YouTube. 609k (2%) visitors come from Zalando's email newsletters. Finally, 211.5k (0.6%) people come from affiliates and or paid referrals.
Who uses Zalando?
Zalando's top market is the Germany and they receive 34.6M (95.5%) people.Then the 2nd is Switzerland with 185.7k (0.5%).The 3rd is is Austria with 127k (0.4%).
Traffic Growth (last 6 months)
What are Zalando's ads on Google?
Google Ads
ZALANDO High End Fashion - Mode
https://en.zalando.de/
Zalando Vetement Femme - Zalando Bottines - Zalando Soldes. Große Rabatte auf das gesamte Sortiment.
Online Kaufen | Zalando.de
https://www.zalando.de/
Zalando Schuhe, Mode Und Accessoires Online Bestellen. Schuhe, Mode und Accessoires online kaufen. Kategorien: Bekleidung, Schuhe, Accessoires, Sport, Wäsche.
Finn Comfort 2021 - Finn Comfort Collection
https://en.zalando.de/finn-comfort/
From High Street to High End, discover Finn Comfort and many more brands at Zalando. With almost 2,000 brands, discover all of the latest trends at Zalando. Free delivery & returns. Secure payment. More than 2,000 brands. Free 100-day returns.
Das perfekte Geschenk - Zalando Geschenkgutschein
https://www.zalando.de/geschenk-gutscheine/
Du hast die Wahl: Gutscheine selbst ausducken oder bequem zusenden lassen. Entdecke Gutscheine bei Zalando. Ausdrucken oder per Mail versenden. Aktuelle Fashion & Beauty. Kostenloser Versand. Mehr als 2.000 Marken. Nachhaltigere Brands.
Keyword: geschenkgutscheine berlin
Drievholt Collection - Drievholt 2021
https://en.zalando.de/drievholt/
From High Street to High End, discover Drievholt and many more brands at Zalando. With almost 2,000 brands, discover all of the latest trends at Zalando. More than 2,000 brands. Secure payment. Free 100-day returns. More sustainable brands. Fashion & Beauty.
What do Zalando's customers say about them?
Review Score
1.8/5
Total Reviews
3716
Info
Zalando GmbH5 Star
5.0%
4 Star
10.0%
3 Star
0.0%
2 Star
20.0%
1 Star
65.0%
Read reviews that mention
M K
Very bad customer service and they expect me to pay for something that never received!
Reviewed on 2021-05-23T20:51:53
3 months ago I ordered 2 Versace sunglasses from zalando. But I only received one sunglasses!I informed them about that and they sent me a form and I filled out and sent them by email! More than a hundred I called and emailed them, but they didn’t care! 2days ago they emailed me,” According to our warehouse information, the order was completely shipped including all ordered items. You have not reported the parcel being damaged so we consider the order to be delivered complete.” And I’m still shocked!!! Because several times they asked me that, the package was damaged? And I said yes! I have no idea why they told me you have not reported the package was damaged!!! How many times should I tell them, the package was damaged and I only received one sunglasses and send back to them!!!! After 3 months, they told me you have to pay!!! For what???!! For an item I did not even receive!!!! I’m really tired of their bad customer service! They didn’t care about their customers!!! My mom is a lawyer and told me we have to sue them!! And never ever ever happened to me before…
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Xoli Maduba-Entorf
terrible user experience and delivery time is terrible!
Reviewed on 2021-05-20T09:39:35
terribe shopping user experience!!! some of their items no longer have the product description or model details(height and size etc)i find this frustrating. terrible service! its more than a week and my order hasnt arrived. i called the call center, the only response i got was a "sorry", again thats total incompetence! what is customer service department for? I've shopped with the guys for more than a year since my arrival in Germany.They have dropped the standard. i need an option
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Adriana Mirea
Worst online shop
Reviewed on 2021-05-19T21:02:34
Stay away from Zalando! I am an old client and recently ordered a pair of boots, but they didn't fit so I returned them.They falsely claimed that I wore them, despite the fact that they were sent back two days after I received the parcel. Needless to say that they forced me to pay. I told them that I want my account deleted, they didn't answer. After the second request, instead of deleting it, they blocked my access. Now they stall the deletion and refuse to answer to any of my deletion requests. Zalando app is working only for email addresses on a German domain (.de). Zalando Zircle is also a black hole for items barely worn or not worn.
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Pedro Freitas
Impossible to buy in Zalando
Reviewed on 2021-05-11T07:36:09
Zalando just made it impossible for people to get the shoes they want. My account cannot buy any Dunk,Jordan 1 Mid High or Low or any other shoe Zalando considers limited...even if they are in stock for several days, its impossible! So the question is why does Zalando even sell those if people cannot buy? I can only cart stuff that I don't want lolol.
I've already contacted the Customer Care and they say its an error that is being study by the technical department which is not true...they simply don't allow accounts to add to cart those specific items, so if you are seeing this review and are a new customer looking to try to buy this kind of shoes in Zalando, don't even try...they don't allow it!
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Karl
Good service
Reviewed on 2021-04-29T14:16:07
I use this service very often. And I will use it in the future. Good stuff and fast delivery.
Kingdom World
If you are a new costumer trying to buy hyped sneakers on Zalando...it is not for you, its for the ones that cheat and hack
Reviewed on 2021-04-27T17:47:15
Sadly Zalando as implemented a serious of rudumentary "anti-bot" issues that basically do not promote new costumers to come an buy,since they made it impossible to add to cart limited shoes like Jordans and Dunks, and for those who have ancient accounts that were able to add those items, once you buy or try to buy, they just ban the accounts and say it was hacked. So, if you are a new costumer and just got to know that Zalando has shoes you want like Jordans, Dunks, etc. just forget it...its not for you and you are not be able to buy them.
With this cheap "anti-bot" and "anti-hacking" atitude they are just leating those who really, getting away since people always find bypasses to this.
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Alexey
"Premium" shipping
Reviewed on 2021-04-23T00:16:53
Ordered 2 weeks ago with their "premium" delivery. Still got nothing, and support does nothing to fixthe problem.
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Petra
It´s your call for improvement, Zalando
Reviewed on 2021-04-22T11:09:03
Normally speaking I love Zalando but some things are getting worse (which can be seen here on trustpilot)and I most likely will slowly stop ordering.
1st -very long process time. Compared to other e-shops which are able to ship the order same day "per rechnung" even on weekend, with Zalando it´s waiting for at least 3 days until they only recognize the payment! My Schufa is clean as a dove and still Rechnung is not an option.
2nd- bugs in the system. Ordering let´s say 2 items, changing the mind, cancelling one item, paying for 2nd item. Again, payment is not recognized, but Zalando sends a reminder, not being aware that one item has been cancelled.. and after all Zalando cancels whole order due to missing payment for unwished item! Customer service telling me something like "tja, order once more". I would like to but it got sold out in meanwhile. Sorry this is no go.
3rd- how tf is customer suppose to reach customer service in order to resolve such issue????
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