Reviewed on 2021-05-21T12:18:28
As always, easy to book and straightforward process.
Bad Costumer Service and Communication
Reviewed on 2021-05-21T10:53:06
Bad Costumer Service and Communication. We did a booking and we sent an email to the support team the morning before the start date of the booking to cancel it and request for a deposit return.No one replied within the day to confirm that our request is progressed, in fact the next day they charge us for the full month for a parking space which we were informed by the host that had been given to someone before us. We are trying to contact their customer support team via online chat/ social media/telephone/emails... to request the return of our monies... which is proven to be challenging and stressful... hopefully we will get their confirmation and our monies back soonread more
Good way to pay for parking.
Reviewed on 2021-05-21T06:49:29
The system is good and works well. However it was not made clear that there was a 49p charge added on.Not sure what it was for.read more
Space much smaller than shown
Reviewed on 2021-05-20T16:39:23
Space much smaller than shown. Would only fit a smart car if that. Waste of money as could not parkthereread more
Simple and straightforward
Reviewed on 2021-05-20T16:32:13
Simple and straightforward, good value
Reviewed on 2021-05-20T15:29:57
Very unclear site, extraordinarily difficult to navigate on phone resulted in booking at wrong venue then impossible to amend,impossible to set up account, I had to call a colleague and get her to book onlineread more
Good easy to find parking space
Reviewed on 2021-05-20T15:20:42
Good easy to find parking space. Ideal for staying nearby. Always gives me peace of mind knowing Ihave somewhere to park when I go somewhere (especially in London).read more
Refusal to refund a cancelled booking
Reviewed on 2021-05-20T15:09:59
The theatre moved my booking due to Covid. I tried to cancel or amend the associated car park space but could not amend it via the app.I wrote to customer services who refused a refund and replied as follows : “ YourParkingSpace has an obligation to ensure our parking providers reserve the parking space for your booking, and in return, our providers expect to be paid for reserving the space.”
I feel this is very poor customer service and I will not be using this company again.read more
