Review (August 2025)
Fly with award-winning service and great value fares to popular destinations across australia. we can't wait to welcome you onboard soon.
4.09B
Estimated Revenue
2.15M
Website Visitors
1.8/5
Trustpilot Score
What do we know about Virgin Australia?
Estimated Revenue (2020)
$4.09B
Total Employees
5000
Founded
2000
Industry
Airlines Aviation
Location
South Brisbane, Australia
About
Virgin Australia: Book Virgin Australia flights to destinations in Australia and around the world. Book hotels, cars, travel insurance and holidays.
What is Virgin Australia's Revenue?
Virgin Australia's estimated revenue for 2024 is $4.09B.
What does Virgin Australia do?
From the terminal to the aisles, you can't keep a good thing down. And as our skies continue to open up, we can't wait to fly you to more of the places you want to go. We are part of the Virgin group of companies worldwide, sharing the same values of quality and innovation with the customer at the heart of everything we do. Our airline was launched in 2000 with one route, two aircraft and a dedicated team of just 200 people. Today, Virgin Australia has a team of over 9500 people and a young fleet of stylish aircraft flying to over 45 destinations across the country. We're also continually expanding our international network to more than 600 destinations with our world-class partners including Delta Air Lines, Etihad Airways and Singapore Airlines. We have reinvigorated the Australian aviation landscape by developing an industry-leading Business Class experience designed by experts in their field, an award-winning loyalty program Velocity Frequent Flyer, and an expansive regional and leisure network. For more information visit virginaustralia.com
What are the monthly traffic metrics for Virginaustralia?
6/mo Traffic Growth
10.50%
All Time Traffic Growth
Create Free Account
Monthly Hits
2M
Time on Site
5.0Mins
Pages per Visit
8.0
Bounce Rate
25%
How fast is Virginaustralia growing?
Virginaustralia has grown by -34.1% in the last 6 months according to SimilarWeb.
How do people interact with Virginaustralia?
Last month, Virginaustralia received 2M visitors who spent an average of 5.0 minutes on the website and visited 8.0 different pages per session. Overall, 25% of people bounce on the first visit.
How do people find Virginaustralia?
881.1k people (41%) visit Virginaustralia directly. 1.1M (50%) people search for them in Google. Whereas, 10.9k (1%) discover Virginaustralia through Facebook, Reddit, and YouTube. 33.4k (2%) visitors come from Virginaustralia's email newsletters. Finally, 54.5k (2.5%) people come from affiliates and or paid referrals.
Who uses Virginaustralia?
Virginaustralia's top market is the Australia and they receive 2.1M (97.3%) people.Then the 2nd is United States with 16.9k (0.8%).The 3rd is is United Kingdom with 7.5k (0.4%).
Traffic Growth (last 6 months)
What do Virginaustralia's customers say about them?
Review Score
1.8/5
Total Reviews
65
Info
Virgin Australia5 Star
5.0%
4 Star
5.0%
3 Star
5.0%
2 Star
10.0%
1 Star
75.0%
Read reviews that mention
carly bridger
Thieves
Reviewed on 2021-04-14T04:58:07
Booked through Flight Centre for a Virgin flight that never went ahead (due to Convid)...
go to usethe travel credits to book another flight and am told that I cannot book on just any flight that has available seats but only specific flights (only known to Flight Centre and Virgin). Every flight I try and book on I'm told I can't. When I'm offered specific flights these are $1000 more return than current advertised prices.
Flight Centre refuses to refund my money saying Virgin Australia has it.
Virgin Australia refuses to refund my money saying Flight Centre has it...but also goes further to say that because my flight was booked prior to them going into liquidation that I'm not entitled to a refund anyway.
Yet they will happily take my tax dollars to prop them up...
Never ever ever will I fly with them again. Ever.
Thieves.
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James
There’s a reason why Virgin Australia…
Reviewed on 2021-03-27T02:03:45
There’s a reason why Virgin Australia has a 2 star rating on this site. I booked a flight three months ago via BYO jet who cancelled my flight.3 months later I’m without any resolution (refund or credit). Virgin loops me back to an useless agency and take no responsibility for any of the short comings of their distribution partners, yet are happy to take my money from them. BYO jet even worst than virgin. I would be careful booking with both virgin and BYO.
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Rae
Wish I could give "0" stars.
Reviewed on 2021-02-26T07:19:05
Wish I could give "0" stars.
I had an email saying my cancelled fright from last year during the lockdown would be held as travel bank rather than refunded.
I went through the booking process to find my travel bank account is now $0 with no communication about why.
I tried to resolve this. No-one, and I mean "no-one" is available on the guest site. The holiday booking line is no longer operational. I decided to email from the website and was constantly directed to forms to submit - all choices irrelevant. Then took time to write an email based on an address I found on their site - upon trying to send given a notice that address no longer existed.
You would think attempts to bounce out of receivership would have an emphasis on some sort of access for loyal customers to re-engage - and possibly even offer some service from there.
Sensationally incompetent and uncaring about customers.
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Kevin Gardiner
Late both times on a bne tsv return 4…
Reviewed on 2021-02-22T09:27:26
Late both times on a bne tsv return 4 days apart
Lame excuse used both times late from earlier flight(WRONG PLANE WAs at the gate on time both times)
And waiting for paperwork
Only one person checking in flights at gate both times and baggage taking longer to be loaded unloaded
Obviously cost cutting Virgin will be gone soon if this is how they expect to get customer’s back
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Maddy Ransley
Customers have to pay for Virgin's mistakes
Reviewed on 2021-02-20T02:45:30
Gave me an opportunity to pre-purchase a seat when buying my ticket, confirmed the seat (14C)and paid for the booking. Got my tickets and invoices emailed to me with 14C confirmed. I go to check in for my flight and find out I no longer have that seat, and a very rude customer service woman told me that despite it being on my ticket, apparently I haven't paid for it? But she doesn't know why that seat was confirmed if I haven't paid, or why no one told me it wasn't paid for. No wonder they're going broke ?
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Mitchell Sherman
WORST AIRLINE
Reviewed on 2021-02-14T04:44:33
WORST AIRLINE. Our flights were changed no less than 6 times with the last resulting in a clash with work commitments.We have tried calling, emailing, requesting flight changes and finally cancelling but we have still not heard back and we are meant to be flying tomorrow. In short if you want to thrown hundreds of dollars away head to your local casino instead as at least they have a bar. 0/10 will not fly again.
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Glen Toyer
Very disappointing that my 11.45 am…
Reviewed on 2021-02-09T01:55:49
Very disappointing that my 11.45 am flight from Newcastle to Brisbane was cancelled, and with no reason given.The alternative flight time of 7.30 am was not very acceptable to me, and there were no other flights on the day. Not only did I lose nearly half a day with my family that I hadn't seen in over 3 years, but I then had to get up at about 4 am to catch such an early flight back home. I really preferred to cancel the new flight altogether and catch a Jetstar flight which left at 11.45 am - about the same time as my original Virgin flight.
Therefore I followed their instructions to accept the change, and ring the contact number to cancel. Why you can't cancel online is beyond me. I tried on two occasions to make the call and was on hold for half an hour, and then for an hour and a half, without any response. In both cases I had to hang up as I had other commitments. Do they really think that their customers have nothing better to do with their time and listen to their stupid and repetitive message ? Maybe they're not aware that their Philippine call centre (one of my beefs) is not answering their phones !
So I had to try another means of contacting them. Another one of my beefs, like with all major organisations these days, is that they don't provide an email address on their website to allow customers to contact them. This a great way to do business and to engender customer loyalty ! What are they afraid of ? I thought I was lucky to find a couple of Virgin email addresses on a Google search, however both emails bounced. So I now have no way to make contact with Virgin Australia.
If the new owners are going to make a go of it, then they'll have to make drastic improvements to their customer service, and using Covid19 is no excuse for bad service.
I will try and never use Virgin to fly again.
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Ashley Wilcox
Come on, they are great!
Reviewed on 2021-01-20T08:23:35
I really don't understand the bad reviews. For me it's the best airline at best prices.I haven't flown with them in a while because of covid, but service & attention have always been phenomenal!
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