I've been always trying to find a good…
Reviewed on 2021-03-25T20:00:19
I've been always trying to find a good moisturizer for very dry, sensitive skin like mine,then I added retinols to my routine and my skin got even drier. I'm so glad I found these products, great work! Thank youread more
Reviewed on 2021-01-04T20:30:46
Awful company. Do not buy from them. Anything goes wrong and they don't care
Terrible company to purchase from
Reviewed on 2021-01-03T16:34:45
Terrible company to purchase from. I placed a order and it said delivered but I never received my package.I contact customer service they told me to file a claim with ups and then they deleted my order out of my account after they sent it so I couldn’t show verification or my order. Total rip off I will ever purchase or recommend purchase from this company. DO NOT GET SCAMMED!!!!read more
Reviewed on 2020-07-01T14:12:00
You will never find a better eyeshadow palette. Naked family is the BEST
Having the same issue as the others
Reviewed on 2020-05-22T12:53:42
Having the same issue as the others. I ordered a honey palette on May 8th. I decided to check the status today when I realized I hadn’t received it.I wanted to try an urban decay eyeshadow palette because I’d never tried their products before. So when it was half off I was so excited. Checked my emails this morning stating I cancelled my order and they were sorry I changed my mind. Only thing is, I never cancelled my order. Also my information is all good and matches up. So there should’ve been no problems processing it. I took a screenshot of that all to save as proof. Anytime I order online I take screenshots to have proof of orders from any website. So now if I want to try this product I have to pay 50 bucks as opposed to what I had paid which was 27 total. This is really upsetting as a first time customer and now I’ll just stick with my other trusted brands sadly.read more
Reviewed on 2020-05-17T23:25:51
I love UD makeup and have been a customer for many years (literally since their first year of business).I usually buy from retailers like Sephora, but recently placed my first order through the company website when they had the 50% sale for the Naked Honey palette. I ordered two. This is what happened:
1. They immediately charged my debit card, but I didn't get an order confirmation email. I signed into my UD account to check the order status and it showed no purchases.
2. I sent an inquiry via the website customer service form asking for info about my order. I received no reply. Repeated this after several days without a reply.
3. I called the customer service line and was put on hold for almost an hour. Eventually, I was disconnected without ever getting to speak to anyone.
4. I sent another email to customer service. Still no reply.
As it stands, I'm out over $50 and can't get anyone to contact me about the status of this order.read more
Urban Decay’s Website is Flawed
Reviewed on 2020-05-06T15:16:33
I made 2 purchases from Urban Decay’s US website within 1 week of each other. Half of my first order shipped with no issue,while the second half was canceled without an explanation. I received an email saying they were sorry I had changed my mind and canceled my order. But I had not. So I reordered the product again at a higher price because the promotion had ended only to have half of that order canceled again the same way.
I tried to call support but could not get through after an hour on hold. Then I initiated a chat session sad was told my credit card info, billing and shipping addresses, email address and phone number must not have matched. But that’s ludicrous because as I said, half of my first order was processed and received without issue. There was no attempt to assist me with the second order or an attempt to honor the sales price at which I had purchased the product. And lastly, I emailed support on each order with absolutely no response.
This was an unfortunate experience as these were my first times ordering directly from their site. I will NEVER order from them again. I love their products but I’ll order from a more trusted retailer in the future.read more