Review (August 2025)
Tcl delivers meaningful experiences through thoughtful design and the latest technology, helping you enjoy more of the things you love.
10.49B
Estimated Revenue
2.98M
Website Visitors
2.2/5
Trustpilot Score
What do we know about TCL Communication?
Estimated Revenue (2020)
$10.49B
Total Employees
1400
Founded
1999
Industry
Consumer Electronics
Location
Shenzhen, China
About
TCL Communication: TCL delivers meaningful experiences through thoughtful design and the latest technology, helping you enjoy more of the things you love.
What is TCL Communication's Revenue?
TCL Communication's estimated revenue for 2024 is $10.49B.
What does TCL Communication do?
TCL Communication Technology Holdings Limited together with its subsidiaries and affiliates design, manufacture and market an expanding portfolio of mobile and internet products and service worldwide majorly under two brands – Alcatel and TCL. TCL Communication's portfolio of products is currently sold in over 170 countries in the region of North America, Latin America, Europe, Middle East & Africa, Asia Pacific and China. According to telecommunication research firm Gartner and the company's data, In 2015, TCL Communication's total sales volume of handsets and other products increased by 9% to 80.0 million units from which its smart devices increased by 7% to 44.5 million units, the total revenue reached HK$28.62 billion. In terms of shipment volume, TCL Communication ranked No. 5 and No. 8 among global phone manufacturers and global smartphone manufacturers respectively in 2015, it also ranked No. 7 among global tablet manufacturers. Headquartered in Shenzhen, TCL Communication efficiently operates its manufacturing plants and R&D centers in both overseas and China. TCL Communication has over 13,500 employees worldwide by the end of 2015. TCL Communication is committed to provide consumers with smart devices of latest technology and great user experience. Its large product portfolio covers mobile phone, tablet, smart connectivity device, wearable and accessories, etc. Following the "Double +" strategy ( "Smart + Internet" and "Products+ Service") of TCL Corporation, TCL Communication has been giving continuous and increasing attention in application and services , especially in mobile internet application service, smart cloud platform, smart home, third party payment, HD video conferencing service, innovation big pad and mobile health service, to create an unique & smart open ecosystem.
What are the monthly traffic metrics for Tcl?
6/mo Traffic Growth
11.60%
All Time Traffic Growth
Create Free Account
Monthly Hits
3M
Time on Site
3.2Mins
Pages per Visit
3.0
Bounce Rate
45%
How fast is Tcl growing?
Tcl has grown by 17.8% in the last 6 months according to SimilarWeb.
How do people interact with Tcl?
Last month, Tcl received 3M visitors who spent an average of 3.2 minutes on the website and visited 3.0 different pages per session. Overall, 45% of people bounce on the first visit.
How do people find Tcl?
982.8k people (33%) visit Tcl directly. 1.8M (60%) people search for them in Google. Whereas, 61.9k (2%) discover Tcl through Facebook, Reddit, and YouTube. 15.2k (1%) visitors come from Tcl's email newsletters. Finally, 26.3k (0.9%) people come from affiliates and or paid referrals.
Who uses Tcl?
Tcl's top market is the China and they receive 683.5k (22.9%) people.Then the 2nd is United States with 606.3k (20.3%).The 3rd is is India with 109.5k (3.7%).
Traffic Growth (last 6 months)
What do Tcl's customers say about them?
Review Score
2.2/5
Total Reviews
10
Info
TCL5 Star
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1 Star
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Read reviews that mention
Art
Don't Ever Buy a TCL/ Roku Television if you want qualtity.
Reviewed on 2021-04-10T21:56:49
I bought a TCL/ Roku television at the beginning of January and I wish I never bought it.I just got done turning it on after having to unplug it and restart it because it likes to shut off whenever it wants. I will never buy another television from this company as I had another one from them and I had problems with that and should have known better.
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Palle Svendsen
Never ever buy Any TCL product!!
Reviewed on 2021-03-28T15:01:44
Never ever buy Any TCL product!!! It's the worst made in china cheap sh *t there is,the remote will die just after warrenty expires and can NOT get a New one where you bought ur product Even though ebay has got million of TCL product for sale brand New nooooo you can not get it from a certified dealer!?!??!? Wttttf is that if not the worst service ever, so using android remote on the phone, at least now u can talk in to the phone and command the tv BUT BUT BUT it looses connection to tv constantly!!! Every fc kn time you turn the phone display off to save power on the phone... And after an updates to the newest available, it says "tv is in factory mode"!!! I didn't put in there?!?! neither did the update it just came by it self and tells you to go in to "system" which does not exist ANYWHERE!!!!!! in the menu and then go in to choose livingroom or shop...
Not possible, don't ever fall for anything from TCL their products are cheap sh *t that does not work its like buying on Wish... It has USB but it doesn't work either, when i connect My stick or hdd NOTHING happens....
TCL, you Owe me My money back you cheaten steeling company, you should be banned from selling anything...
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marcus gordon
Junk | 50C715K TV
Reviewed on 2021-03-18T10:28:49
I brought a brand new 50" QLED 4K 50C715K TV, and it's been nothing but I nightmare from day one.The items has three sizes, with the other two sizes having adjustable legs, who knew that the size I bought wouldn't come with the adjustable legs? Costco, where I bought the TV didn't, at no where on the listing for the item did they mention my size TV, and only my size, didn't come with the adjustable legs. As a result, my existing TV stand was too small and I was forced to order a custom size TV stand to fit the TV, which cost as much as the TV did. Until I could afford the TV stand I couldn't use the TV, as I had no where to put it.
Then the TV didn't recognise any of my existing HDMI cables, because for some reason the TV only recognises HDMI 2.0 and above, at no point did they state that on the listing either, and the support team at TCL didn't know that either. So another unforseen cost thanks to this TV.
Once I was able to start using the TV I found that it would randomly stop recognising all the HDMI inputs at the same time. Turning the TV on and off again didn't fix it, you literally had to pull the plug out to get it to work. I spent weeks complaining about this issue and had to manually install an update that was meant to fix it.
In next to know time there was another issue, the sound kept disappearing for no reason. Turning the TV off and in again didn't fix this issues either, you had to physically pull the plug out to fix the issue, again. I then had to manually install another update. However, this time they told me it would be the last time I need to manually install an update.
That was a lie. This time the TV keeps randomly increasing it's brightness and decreasing quality, largly for no reason
but also as a really slow delay to changes going on on the screen. I went through the setting and told it to search for an update, the TV told me that the TV was up-to-date. That was also a lie. I had to, again, manually install an update, accept the update didn't fix the problem.
So to some up, the moveable legs don't exist in the 50" model, the TV likely won't recognise you HDMI randomly when you first get it, you'll also randomly lose sound when you first get this TV, your TV will have a incredibly slow processing time for changing brightness on your screen and will randomly change brightness and dip image quality for no obvious reason, and you TV will be incapable of automatically downloading update or scanning for it's updates when you tell it to.
This TV and it's manufacturer are a joke, avoid buying anything from this company, the software is slow, their hardware is crap, and their customer service don't really care. I've had 80+ emails about getting just these few issues resolved, and I've had as many issues as I've had months using this TV
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Joey McDonald
Bought the new TCL pro phone
Reviewed on 2021-03-16T18:22:33
Bought the new TCL pro phone. It has been back twice to be looked at and it's only a few weeks old.It continues to kick me out of ever single application. I've changed permission and so on but it continues to happen. It looks good and has all the potential to be an excellent phone but if you can use simple functions the phone is worthless.
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Cherilyn Jasmine
Worst Customer Service in Chat
Reviewed on 2021-02-25T02:13:19
Spent an hour chatting about a defective TV and the rep Alyssa L just ended the chat after she claims she never got my email with a vid showing the problem.I had another chat window open with another representative who confirmed she saw my email come in. WORST CUSTOMER SERVICE. They take forever to respond in the chat.
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Sheena
Came with missing 1 TV leg stand & they won't send me a new leg!! Horrifying service
Reviewed on 2021-02-06T03:46:14
If I could give them -100 stars I would. In all my experiences as a customer, I've never experienced anything this infuriating and ridiculous.I bought their TV in June for my new apartment, but because my new apartment had defects to be fixed and wasn't ready until December, I only had the TV delivered in October. I only moved into the apartment in December and that's when I opened the TV box. The TV was missing 1 leg and I thought this could be easily solved by contacting them. So by this time, my TV is lying on the floor, along with the TV box.
They responded by asking many many many questions including asking me to send photos of my TV, the box front & back, all the accessories etc (Thank goodness I didn't throw away the TV box). All of these I have sent to them, including proof of delivery. Then they asked why I took so long to contact them about it, and I explained my situation. I even sent them my email correspondences with the builder dated December, regarding me asking them to fix all the defects before I move in. They also seemed puzzled that the delivery guys didn't check the contents in the box upon delivery. And then they asked for me to send a screenshot of the running time, to which I explained it's impossible for me to do so because the TV cannot stand, thus how can I set this TV up? This TV has not been turned on at all!!! They even called the retailer to ask for proof of delivery and asked them as well, is it common practice for the delivery guys not to check the contents of the box. I just cannot help but roll my eyes at the lengths they're taking just to investigate if their own customer is telling the truth or not!!!
By this time, the whole process of corresponding with TCL took more than 1 month. They were painfully slow and unresponsive. When I called (my wait times took about 30 minutes until someone picked up), I had to relate all of my explanations to them all over again, which I've already explained in my prior emails.
And after all this liaising for 1 month plus, they came back saying they're not able to send me the missing leg, because it's 2 weeks past the delivery date, and said that I'd have to buy the leg from them, plus delivery fees.
I'm extremely furious, this whole experience is just excruciating, just for a mere TV leg!! This fault is solely due to this company's, and yet they're placing this blame on me. Firstly, I've never ever experienced receiving a brand new white appliance with missing components. This alone is already a red flag. In addition to that, their customer service is horrible & non existent!
To be honest I don't even have the energy to post this review. My energy is so spent liasing with these guys. I feel like I'm being cheated off my money, and I'm being made to feel like I'm not trusted & wanting to cheat TCL for their TV leg. Come on, do I need to go through all this trouble just to cheat a company for a mere TV leg? It's absolutely ridiculous!! They're obviously willing to save the cost of this ONE TV leg and lose a customer's business & reputation.
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