Review (August 2025)
1.06B
Estimated Revenue
342.76k
Website Visitors
1.5/5
Trustpilot Score
What do we know about SriLankan Airlines Official?
Estimated Revenue (2020)
$1.06B
Total Employees
1800
Founded
1979
Industry
Airlines Aviation
Location
Katunayake, Sri Lanka
About
SriLankan Airlines Official: As an airline Sri Lanka is proud of, SriLankan Airlines is your gateway to Asia with some of the most comfortable flights to Sri Lanka. Official site
What is SriLankan Airlines Official's Revenue?
SriLankan Airlines Official's estimated revenue for 2024 is $1.06B.
What does SriLankan Airlines Official do?
SriLankan Airlines, the National Airline of Sri Lanka, is an award winning carrier with a firm reputation as a global leader in service, comfort, safety, reliability, and punctuality. Launched in 1979, SriLankan is currently expanding and further diversifying its wide range of products and services in order to drive the country's ongoing boom in tourism and economic development. The airline's hub is located at Bandaranaike International Airport in Colombo, providing convenient connections to its global route network of 99 destinations in 47 countries (including codeshare operations) in Europe, the Middle East, South Asia, Southeast Asia, the Far East, North America, Australia and Africa.
What are the monthly traffic metrics for Srilankan?
6/mo Traffic Growth
5.70%
All Time Traffic Growth
Create Free Account
Monthly Hits
343k
Time on Site
4.0Mins
Pages per Visit
5.0
Bounce Rate
41%
How fast is Srilankan growing?
Srilankan has grown by 14.7% in the last 6 months according to SimilarWeb.
How do people interact with Srilankan?
Last month, Srilankan received 343k visitors who spent an average of 4.0 minutes on the website and visited 5.0 different pages per session. Overall, 41% of people bounce on the first visit.
How do people find Srilankan?
72.7k people (21%) visit Srilankan directly. 263.9k (77%) people search for them in Google. Whereas, 1.9k (1%) discover Srilankan through Facebook, Reddit, and YouTube. 1.1k (0%) visitors come from Srilankan's email newsletters. Finally, 0 (0.0%) people come from affiliates and or paid referrals.
Who uses Srilankan?
Srilankan's top market is the Sri Lanka and they receive 59.6k (17.4%) people.Then the 2nd is Seychelles with 49.8k (14.5%).The 3rd is is Qatar with 32.6k (9.5%).
Traffic Growth (last 6 months)
What do Srilankan's customers say about them?
Review Score
1.5/5
Total Reviews
53
Info
SriLankan Airlines Official5 Star
0.0%
4 Star
0.0%
3 Star
0.0%
2 Star
5.0%
1 Star
95.0%
Read reviews that mention
Anne Bail
SriLankan airlines - be human please!
Reviewed on 2021-05-28T18:15:56
These days Srilankan airlines flights are carrying only about 50 passengers from Sri Lanka.But they make a big fuss over 1 or 2 kg overweight of luggage. Come on! we have to pay about double the amount which keeps your jobs going. Just be human ground staff!
read more
Manon Lucci
Traveling during covid-19 pandemic
Reviewed on 2021-04-30T01:50:07
Traveling during covid-19 pandemic, the plane is almost empty with only 50 passengers.
However,they force us to sit all together with no distance when we could sit easily in an empty row and avoid physical contact.
We told them that the plane was empty and it was safer to sit separately, but their covid regulation claims to sit all passangers together in the same rows. SHAME ON YOU!!
read more
Mohedeen abdul kather
M6SV7U - Sri lankan airlines cancelled flight
Reviewed on 2021-04-05T06:17:07
I booked my ticket on the above PNR for March 2020 and cancelled by airlines due to a pandemic situation.Got my travel voucher since they refused to refund which is valid till Nov 2021, But there is no flight operational by Srilankan since other major airlines fly. I cant travel on my desired date I mail them to refund or reissue the travel voucher without the expiring date. No response since several mails forwarded as request and complaints.
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Rajeshkumar Jeganathan
I would like to give Zero stars
Reviewed on 2021-03-17T10:40:12
I would like to give Zero stars. No response on refunds since a year. I don't understand how they are operating as an International airline.I booked my ticket for 3rd week of march 2020. Flights got cancelled & they promised to do refund within 2-3 months. But now after repeated emails & call follow-ups they always try to escape from me with no refund by giving senseless excuses. Waiting for almost an year now.
read more
Melanie Griffiths
Finally got my refund after 12 months - here's how....
Reviewed on 2021-03-13T11:45:07
After waiting for 12 months for a refund for flights cancelled by SriLankan Airlines in March 2020 due to Covid,I have today FINALLY received my refund. I experienced serial 'fobbing off' emails similar to the experience of other reviewers, and had threatened legal action, small claims court, copied letters to the Sri Lankan High Commissioner, etc, - but it took a chance recommendation of a website called Resolver by Martin Lewis of MoneySavingExpert before I got anywhere. I heartily recommend it to all you others still waiting - Resolver provided templates with all the correct legislation to quote, and after just one email I was in correspondence with a named customer service representative at SriLankan, who sorted out the refund in a couple of weeks. Good luck to everyone!
read more
Jerry
HORRIBLE AIRLINE!!!
Reviewed on 2021-03-10T23:27:18
I wholeheartedly agree with most of the comments below. I was promised a refund in 3 months in 2020 and still to date nothing.I have written numerous emails and many telephone conversations but they all come up with the standard line that they will expediate without a timeline. Horrible airline to deal with. I hope there is some international governing body that looks after these scrupulous airlines. I am prepared to follow up on many platforms if I am unable to get a satisfactory outcome.
read more
Kasun Madu
I booked my flight ticket for June…
Reviewed on 2021-03-07T19:08:33
I booked my flight ticket for June 2020.Flight was cancelled due to covid pandemic.Still I didn’t getmy refund.Horrible airline which I ever seen.Do not recommended any one.
read more
Adam Smith
Shocking
Reviewed on 2021-03-06T17:16:27
Booked a flight in Sept 19 to travel in July 2020 through Travel Trolley. Flight was cancelled in June 2020.It has been 9 months and I have not received a refund or any indication of when this will be provided. I am nearly £1000 out of pocket for a flight that I never boarded and did not run. No efforts to contact me directly and no indication given of whether I will ever have my money returned to me for a service i did not receive.
read more
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