Reviewed on 2021-05-21T06:22:11
I've always been treated with respect on Spotlight, the staff are professional and helpful.
Extremely poor design and user…
Reviewed on 2020-11-30T19:39:37
Extremely poor design and user experience. It has not moved with the time at all. It really needs tobe updated considering the £157 subscription and it's the primary site for castingread more
Lacking in Customer service standards
Reviewed on 2020-11-09T09:35:49
Lacking in Customer service standards, easy things like returning calls or at least replying toemails.read more
Terrible customer service and online ordering
Reviewed on 2020-08-18T13:58:52
Terrible customer service.
I recently placed a click and collect order with a total of 15 items.After multiple emails for cancelled items and partial refunds I ended up with only 2 items to collect. These items were also buy 2 get one free however my free items were also cancelled and the special not honored.
Upon adding up my partial refunds I noticed that I had not received back the full amount I was owed and after an emal, a FB post and sending the requested message I am being told that I need to continue chasing this up through other avenues!
Apparently your customer service team is to lazy to refer and forward emails to the appropriate departments!
Don't bother ordering online- support another reliable business insteadread more
Waste of money, useless and ruined my career
Reviewed on 2020-08-12T19:17:18
Been a member of Spotlight on and off over 12 years (at least 7) and all I can say is that it's been totally useless!I've had useless castings from it and the Casting Directors don't even view your profiles properly of which I did complain but always received the same reply that the CD's don't have time to look through all the applicants... well, why the hell bother posting a casting on the site then?? They choose who they want to go for the Casting, not necessarily who the Director may want to see. I have a pretty good quality profile on the site aswell with work I've achieved through other sites (Although they were mostly unpaid) which is why I became a member of Spotlight (to gain paid work). As you can tell, I'm very unhappy with this site, the Casting Directors and the Agents... all of which can't do a very good job in finding the best Actors for the job! I've seen newly graduated Actors get jobs straight away in TV but me? Nope. Nada. To say my career has been ruined by CAsting Directors is an understatement and I have now had enough and will not be paying anymore cash to browse and apply to castings as it should always have been free to do this anyway and even with a virus pandemic, they still have the cheek to ask us to pay for it when there's even less castings... furthermore, I think a lot of the Castings are fake, never get to meet any Casting Directors, so how do we know any of them actually exist?? Well... some do but I suspect many are fake names raking in money from us Actors so they can live in their houses comfortably without doing anything. Just calculate how much money a site like Spotlight make and you'll see for yourself.
Almost forgot: I paid to be able to apply for the main castings in TV and Film but guess what? If you have no Agent, you can't view those castings! I think this is disgraceful as it's what I signed up for : !read more
Good range of products but Poor customer service
Reviewed on 2018-04-24T07:00:46
Spotlight does have a wide variety of products at reasonable prices, however, I have had multiple customer service issues over the years.One time my husband and I walked from home and purchased about 5 relatively small items, and because we were walking home we needed a carry bag. The girl at the checkout apologised and said they only had large bags and we said that'd be fine. The manager then came and saw that she was giving as a FREE bag for small items, and we explained that we were walking and she did not care, she was not impressed. Cheap much?
More recently I was charged $1 for a bag...again... I'm sure the bags don't cost them $1 each!
I also purchased a number of towels. The first was a bath mat which was marked at $8 but it scanned at $12.99. She tried to charg me the full amount but I protested and the woman went and found the tag from the shelf and indeed it was supposed to be $8. Then she continued to scan the rest of the towels which had been on a shelf with a sign that said 50% off sale. They all scanned at a whopping full price and when she told me the total cost of my items i nearly died. I told her they were marked at 50% sale and she didn't believe me, and then she asked one of her colleagues and then magically my total halved! I'm glad I got my discount in the end but this is simply not good enough. All staff should be aware of sales when they are occurring!read more
Spotlight Casting Member - Real Review
Reviewed on 2018-04-03T17:49:59
I think this 'casting site' is a great place to be apart of to showcase what you have done...I have never had a problem with using Spotlight and happy to be a part of this well known site for the entertainment industry.
Thanks
@anikkaforbes #anikkaforbesread more
Hmm, have had a few problems.
Reviewed on 2017-12-18T10:03:06
Hmm. When they have a sale it’s worth buying stuff, but you will only get half of your products.Not very happy when I’m waiting a week for sheets sets, only to be sent an email saying they aren’t in stock by ore and that I will be receiving a refund. Other than that it is okay.read more