Review (April 2024)

500M

Estimated Revenue

439.53k

Website Visitors

1.9/5

Trustpilot Score

What do we know about Souq.com?

Estimated Revenue (2020)

$500M

Total Funding

$1.98B

Total Employees

1800

Founded

2005

Industry

Internet

Last Funding Date

Other Sep 2020

Location

Dubai, United Arab Emirates

About

Souq.com: تسوق اونلاين بافضل سعر ومواصفات موبايلات، تابلت ، لابتوب، اجهزة منزلية، ملابس، مستحضرات تجميل ، مكياج، برفانات، ساعات واكسسوارات | شحن مجاني | الدفع عند الاستلام| سوق.كوم،

Social Links

Alexa Ranking: 630

What is Souq.com's Revenue?

Souq.com's estimated revenue for 2023 is $500M.

What does Souq.com do?

Souq.com an Amazon Company is the largest ecommerce site in the Arab world. Every month, Souq.com attracts more than 41 million visits to its catalogue of more than 8.5 million unique products in 35 different categories, including, books, automotive, consumer electronics, household goods, fashion, watches, perfumes, toys, and baby products. Established in 2005, Souq.com today operates both as an award-winning retail business and an online marketplace that allows SMEs, merchants, brands and distributors to distribute their products online. With more than 4,500 employees. We have offices and local operations in UAE, Egypt, Kingdom of Saudi Arabia, and leading Product and Engineering centre in Jordan. We offer competitive salaries and benefits, and a unique opportunity to join the leading player in an ever growing and exciting industry. For more information, visit www.Souq.com

What are the monthly traffic metrics for Souq?

6/mo Traffic Growth

-97.00%

All Time Traffic Growth

Create Free Account

Monthly Hits

440k

Time on Site

6.3Mins

Bounce Rate

40%

How fast is Souq growing?

Souq has grown by 11.5% in the last 6 months according to SimilarWeb.

How do people interact with Souq?

Last month, Souq received 440k visitors who spent an average of 6.3 minutes on the website and visited 5.0 different pages per session. Overall, 40% of people bounce on the first visit.

How do people find Souq?

311.3k people (71%) visit Souq directly. 111.2k (25%) people search for them in Google. Whereas, 7k (2%) discover Souq through Facebook, Reddit, and YouTube. 5.3k (1%) visitors come from Souq's email newsletters. Finally, 1k (0.2%) people come from affiliates and or paid referrals.

Who uses Souq?

Souq's top market is the Egypt and they receive 362.9k (82.6%) people.
Then the 2nd is Saudi Arabia with 9.6k (2.2%).
The 3rd is is United Arab Emirates with 7.4k (1.7%).

Traffic Growth (last 6 months)

All Traffic Source

Country Share

Traffic Growth (last 12 months)

See 12/mo Traffic Stats

What are Souq's ads on Google?

Google Ads

Souq.com Top E-commerce Site | Find Incredible Sale in Egypt

http://egypt.souq.com/eg-en/

Discover Souq Online Shop for a Large Selection of Products, Shop & Save More! Shop +1M Products Online. Same Day Delivery. 15 Days Free Return. Cash on Delivery. Free Shipping on EGY 250+ Installment Payment Plans. Types: Fashion, Electronics, Mobiles, Tablets.

Souq Egypt Largest Online Shop | Find an amazing online Sale‎

https://deals.souq.com/eg-en/

Egypt's Biggest Online Store for Fashion, Electronics, Home Appliances & More! Same Day Delivery · 15 Days Free Return · Free Shipping on EGY 250+ · Cash on Delivery

Souq.com | Biggest Online Shopping Store | Don't Miss the Best Offers‎

https://saudi.souq.com/sa-en/

Biggest Online Shop for Fashion, Electronics, Home Appliances and More! الشحن مجاني. إرجاع السلع مجانا. الدفع عند الإستلام. Amenities: Free Shipping, Free Returns, Cash on Delivery.

Shop Online on Souq.com - Deals On Worlds Biggest Brands‎

http://uae.souq.com/

100,000's Of Items At Best Prices in UAE. Fast Delivery. Order Now! 15 Days Free Return · Cash on Delivery · Easy Payment Plans

Souq Egypt Largest Online Shop - Find an Amazing Online Sale

https://egypt.souq.com/eg-en/

Egypt's Biggest Online Store for Fashion, Electronics, Home Appliances & More! Installment Payment Plans. Highlights: App Available, Free Shipping Available, Order Tracking Option Available, Customer Service Available, Free Returns Available.

What do Souq's customers say about them?

Review Score

1.9/5

Total Reviews

201

Info

Souq.com
5 Star
20.0%
4 Star
10.0%
3 Star
10.0%
2 Star
0.0%
1 Star
60.0%
Read reviews that mention
Isaac B

souq delivery boys refused to deliver…

Reviewed on 2021-04-06T10:52:40

souq delivery boys refused to deliver at door steps and when I complained the company also told me thedelivery boys dont deliver to door steps very bad service
read more
Ahmed H. Halim

one of the most frustrating experiences…

Reviewed on 2021-04-04T19:11:49

one of the most frustrating experiences I ever had is with their customer support.Twisting their words and blaming me for what their website state!. My order had fulfilled by souq and delivered damaged yet they want me to contact the seller and deal with them on my own when their website clearly state if it has fulfilled by souq they do that process themselves otherwise what is the point!!
read more
mimi ruby

TERRIBLE SERVICE

Reviewed on 2021-03-12T17:01:40

TERRIBLE SERVICE. DONT WASTE YOUR TIME. I've been an amazon prime user and subscriber for several years both in the UK and US.NOTHING could have prepared me for how terrible this service is. Prepare for your items to NEVER ARRIVE without notification. Prepare for them to RETURN your orders without explanation even after you've been charged. Disgustingly weak. THE ONLY PIECE OF ADVICE I CAN GIVE YOU IS TO SELECT CASH, NOT CARD, BECAUSE YOUR ITEM WILL NEVER ARRIVE. I have tried ordering with them on 3 separate occasions in multiple locations and its always the same. Either never arrives, or your order randomly gets cancelled. They should close their service until they can sort this out, embarrassing for amazon to even be affiliated to this mess.
read more
Nadia Farid

Disrespectful customer service

Reviewed on 2021-02-18T12:07:17

Very unprofessional and disrespectful management. It took them over 25 days and 100 phone calls torefund a defect product
read more
Salman yaba

I ordered one mobile phone I put sim…

Reviewed on 2021-01-31T17:29:47

I ordered one mobile phone I put sim and start it work for 3 to 4 hour and off again I try to startbut phone not stating I checked charging also not working waste waste I ask u one thing y u cheat like this to a customer I trust this aap n ordered but u cheated I want my phone replaced.....?
read more
Ahmed Hassan

Best shopping though Souq.com website

Reviewed on 2021-01-25T20:34:21

Best shopping though Souq.com website, best customer service ever and best team.
Nada Zaki

Souq Egypt is not reliable

Reviewed on 2020-11-29T06:26:12

Souq Egypt is not reliable. I ordered a TV from them and received a different one valued at half the price.I have returned it and the supplier has not accepted it. I believe it is fraud and the supplier is intentional. Customer service is still trying to resolve. This is holding up my money and I need a refund immediately. The supplier ElSawalhy1is committing fraud and souq needs to respond quicker. Very disappointed :(
read more
Mohammed Wed

Souq is good for buyers

Reviewed on 2020-11-22T02:30:54

Souq is good for buyers. Good delivery and return policy. Customer service is also helpful. The merchant account management is poor,no support.
read more

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