Reviewed on 2021-02-11T17:15:17
I enjoy my little solo stove and recently purchased the bonfire. It works great and is easy to get a fire started and maintained.It was back ordered but arrived when expected and had no issues with shipping times, confirmation, etc that other mentioned on here. Only issue I have is I wish their accessories were cheaper or the stove came with some of them. It’s a spendy product so this would make it easier to bite the bullet when spending so much.read more
Reviewed on 2021-01-01T17:51:01
Great company, products are top notch.
I bought the Solo Stove Titan and cant complain so far.
Waymore robust and refined than the nock off versions.read more
Reviewed on 2020-12-22T14:00:27
We have owned the Solo Stove Bonfire for a year. This year, I ordered one of the new lids.Like many others here, I was charged for it, but never received confirmation, shipment notification, etc. I reached out to customer service several times and heard nothing back. So, now frustrated, I tracked down the CEO and sent him a message through LinkedIn. He responded within a couple of hours, apologizing for the lack of service, explained that they are overwhelmed with orders right now, and sent me a screen shot of my shipping and tracking info. Should I have had to go to such lengths? No. Did the CEO take time to make sure the problem was addressed and corrected? Yup. They make a great product, and they know they need to improve customer service, let's hope they get there.read more
Ordered an Solo Bonfire Package on…
Reviewed on 2020-12-16T16:23:27
Ordered an Solo Bonfire Package on 11/14/20. Was told to expect delivery on 11/25/20.Then received an updated delivery date of 12/5/20....no problem, I can wait a bit. Today is 12/16/20 and no updates at all! I have called several times been on hold only to be sent to a voicemail. I leave my info including my order number and have never gotten a return call. Have sent at least one email after the 12/5 date asking for an update, still no answer! I understand that they are busy but I was immediately charged for the package over $500 and I am no longer even getting updates!
Are they waiting to build them until they get orders? I’m curious why they can’t even bother to give a shipping update now........
I purchased this as a birthday gift (12/6)
Now I’m thinking it won’t even arrive in time to be a Christmas Gift. Communication is horrible!
Update on product, the Solo Stove did arrive on 12/23 and it is a great product. I was surprised to find out it was made in China, I thought I bought a TX Made Product. Solo is in an enviable position being overwhelmed with orders just think they need to communicate better.read more
Horrible Customer Service
Reviewed on 2020-12-15T20:07:06
Trying to contact customer service for two weeks without success. Need to cancel the part of my order that hasn't arrived,and to return the part that has. Can't get through or get any response by phone or email.read more
Horrible customer service
Reviewed on 2020-12-15T17:24:22
Horrible customer service. Would like to return stove and I'm trying to get a shipping label and authorization to return.called and emailed multiple times.read more
They have the worst customer service I…
Reviewed on 2020-12-15T01:40:23
They have the worst customer service I have ever experienced. To call is a waste of time...you hold on for 20 minutes and then the call is disconnected. They messed up my order and when they do reply via email (days later) they mess it up even more!
I am so disappointed
.read more
The solo stove Yukon is far from…
Reviewed on 2020-12-12T19:39:24
The solo stove Yukon is far from smokeless, doesn’t matter what kind of wood you burn.