Review (August 2025)
1M
Estimated Revenue
1.9/5
Trustpilot Score
What do we know about Smartfrog?
What is Smartfrog's Revenue?
Smartfrog's estimated revenue for 2024 is $1M.
What does Smartfrog do?
Smartfrog is a tech company focused on the "Internet of Things", which is about making everyday objects more intelligent and connected to the internet, enabling the user to access them from anywhere at any time. We want the latest technologies to be affordable and user-friendly, so that our everyday lives become more comfortable, more efficient and more secure.
What do Smartfrog's customers say about them?
Review Score
1.9/5
Total Reviews
37
Info
Smartfrog5 Star
5.0%
4 Star
10.0%
3 Star
5.0%
2 Star
0.0%
1 Star
80.0%
Read reviews that mention
Jack Donovan
Genuinely annoyed
Reviewed on 2021-03-26T17:21:26
Product is good. However returning the camera mid contract is difficult.
I haven't used the camera in about 2 months.Paid last month regardless but this month they couldn't take payment due to the account having no funds, A week later charged me fees for not paying and ignoring their reminder (by accident) I asked if I could cancel and return the camera, and thus assume balance settled.
They honestly replied saying they would be happy to nullify my last invoice as long as I provided proof of postage,
They sent this email on 18th. Camera received by them today (26th) due to me not getting round to it until yesterday...
And now they are trying to tell me they can't nullify last month's invoice as I didn't provide proof of posting within 3 days of them emailing.
I promise you they did not specify any timeframe.
"As soon as we receive the Smartfrog camera from you, we can fully terminate your contract. The invoicing has been temporarily suspended giving you time to return the camera(s).
Please send us a photo of the tracking receipt once you have sent the camera. As soon as we have received the tracking information, we will be happy to nullify your last Invoice."
I'm not paying it, and I think Toby needs a reality check :)
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Emma
Scammers
Reviewed on 2021-01-13T22:50:52
Same as everyone else. Out of blue got a letter threatening court action. Contract is well over.Hasnt worked in over a year which they are fully aware of so I am not going to pay for a faulty item. I told them again in November cancel the subscription. I am still getting invoices. Customer services ( hahaha not) wont cancel the subscription...they are holding me to randsom...by saying they will cancel my subscription when i pay back the £65 in fees. What..fees for a camera that doesnt work? That you know doesnt work. How can any self respecting decent business blackmail someone? So keep sending invoices and I will keep not paying.
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Rhys Barker
Same as others
Reviewed on 2021-01-11T11:35:56
Same as others, cancelled sub, asked where and how to return, they refused to provide details,now chasing constantly for months and months of subscriptions, numerous times i have told them i will return the cameras and they refuse.
Refused to provide any information i have requested. Avoid at all costs.
its clearly a very small, back street company looking to fleece people out of their money and will be reported as such- definite scam. Horrendous service and not even good cameras.
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COYI
Appallingly poor product and vitriolic…
Reviewed on 2021-01-04T18:21:29
Appallingly poor product and vitriolic chasing down of payments. Never buy this product.Avoid at all costs.
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Stephen Oughton
Had no problems with cam
Reviewed on 2020-11-27T14:12:59
Had no problems with cam, bought it to monitor grandaughter, it's worked fine. No longer needed for grandaughter,I now point it out the window, ok during day, but, not so much at night with LED.
You get the last 24 hours recorded, quality is not as good as photos on website, but fine for monitoring a room.
Slightly surprised at the negative feedback, I don't think I signed up for 2 years, I was given the impression it can be returned at any time, I'll find out when I do return it.
I chose it because it's a turnkey solution, not difficult to set up.
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customer
Do not purchase this camera…
Reviewed on 2020-11-17T14:48:10
Same as everyone els returned camera still getting invoices and now court letter saying I owe themmoney please do not but this camera go to Amazon and buy yi camera much better item
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Nick Brice
Tried to cancel account could do it…
Reviewed on 2020-11-01T13:09:03
Tried to cancel account could do it just get emails each month saying I owe money it’s been over 2years not paying anything else rubbish camera anyway
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JWills303
Constant annoying unsolicited emails
Reviewed on 2020-10-14T18:38:26
For months I have been receiving two or three emails a week to my school email address.Each time it’s from a different person but selling the same product which I today found out is apparently produced by smart frog. Most of the time the sender refused to even give a company they just try to sell power points of science resources and request money. They never offer a free sample. This seemed like a scam so today I called out the sender on it and THEY complained! sending an email to my school complaining I called them a scammer. Sorry but after repeated requests to stop wasting my time if you still want to force advertise to me repeatedly then you forego the right to a polite response. I will never ever ever buy anything from this company.
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