Review (August 2025)

Luxury hotels and resorts spanning key locations around the world. shangri-la hotels and resorts offer exuberant service, a range of amenities, and stylish interiors which present an unforgettable experience.

9.72B

Estimated Revenue

1.52M

Website Visitors

3.1/5

Trustpilot Score

What do we know about Shangri-La Group?

Estimated Revenue (2020)

$9.72B

Total Employees

15000

Founded

1971

Industry

Hospitality

About

Shangri-La Group: Luxury hotels and resorts spanning key locations around the world. Shangri-La Hotels and Resorts offer exuberant service, a range of amenities, and stylish interiors which present an unforgettable experience.

Social Links

Alexa Ranking: 40820

What is Shangri-La Group's Revenue?

Shangri-La Group's estimated revenue for 2024 is $9.72B.

What does Shangri-La Group do?

Headquartered in Hong Kong SAR, the Shangri-La Group has grown from a single hotel business to a diverse and integrated global portfolio comprising quality real estate and investment properties, wellness and lifestyle facilities. Today, the Group owns, operates and manages 100+ hotels under our family of four brands: Shangri-La Hotels and Resorts, Kerry Hotels, JEN by Shangri-La, and Traders. We are part of the Kuok Group, one of Asia's most dynamic multinational conglomerates and a leader in properties, logistics, agribusiness, maritime and hospitality. From our strong base in Asia, we have expanded into key gateway cities and markets around the world. Our properties sit on some of the world's most prestigious addresses and exotic destinations. Through the environments we have created, we enable people to come together to live, work, play, eat, and rest well.

What are the monthly traffic metrics for Shangri-la?

6/mo Traffic Growth

-11.00%

All Time Traffic Growth

Create Free Account

Monthly Hits

2M

Time on Site

2.8Mins

Bounce Rate

51%

How fast is Shangri-la growing?

Shangri-la has grown by 7.9% in the last 6 months according to SimilarWeb.

How do people interact with Shangri-la?

Last month, Shangri-la received 2M visitors who spent an average of 2.8 minutes on the website and visited 3.0 different pages per session. Overall, 51% of people bounce on the first visit.

How do people find Shangri-la?

448.5k people (30%) visit Shangri-la directly. 916.8k (60%) people search for them in Google. Whereas, 32.2k (2%) discover Shangri-la through Facebook, Reddit, and YouTube. 23.5k (2%) visitors come from Shangri-la's email newsletters. Finally, 12.2k (0.8%) people come from affiliates and or paid referrals.

Who uses Shangri-la?

Shangri-la's top market is the Hong Kong and they receive 244.6k (16.1%) people.
Then the 2nd is Malaysia with 139.6k (9.2%).
The 3rd is is Singapore with 120.9k (8.0%).

Traffic Growth (last 6 months)

All Traffic Source

Country Share

Traffic Growth (last 12 months)

See 12/mo Traffic Stats

What are Shangri-la's ads on Google?

Google Ads

Shangri-La Hotel, Paris - Book on the Official Site‎

http://www.shangri-la.com/paris/shangrila/?WT.mc_id=SLPR_201611_APAC_SEM_GOOGLE_BRAND_TEXTLINK_ALWAYS_ON_EN

Free Wi-Fi & No Booking Fee with the Lowest Price Guarantee Legendary Hospitality · Best Price Guarantee · Luxury Experience Amenities: Signature Spa Experience, Award-Winning Cuisine, Spacious Rooms & Suites, Swimming Pool, Fitness Center, Business Centr

Shangri-La Hotel, Paris | Complimentary Wi-Fi‎

http://www.shangri-la.com/paris/shangrila/

Book via Official Site for Best Price, Exclusive Offers, Complimentary Wi-Fi. Transformative Experiences, Harmonious Surroundings. Find Your Shangri-La. Legendary Hospitality. Luxury Experience. Best Price Guarantee. Amenities: Signature Spa Experience, A

Shangri-La Hotel, Toronto | Book On The Official Site‎

http://www.shangri-la.com/toronto/shangrila/

Official Site Shangri-La.com for Best Price, Exclusive Offers, Free & Fast Wi-Fi. Legendary Hospitality. Best Price Guarantee. Luxury Experience. Amenities: Signature Spa Experience, Award-Winning Cuisine, Spacious Rooms & Suites, Swimming Pool, Fitness C

Shangri-La Hotel, Vancouver | Official Site | Best Rate Guarantee‎

http://www.shangri-la.com/vancouver/shangrila/

Book via Official Site for Best Price, Exclusive Offers, Complimentary Wi-Fi. Transformative Experiences, Harmonious Surroundings. Find Your Shangri-La. Luxury Experience. Best Price Guarantee. Legendary Hospitality. Amenities: Signature Spa Experience, A

Shangri-La Hotels & Resorts | Book On The Official Site‎

http://www.shangri-la.com/

Official Site Shangri-La.com for Best Price, Exclusive Offers, Free & Fast Wi-Fi. Legendary Hospitality. Best Price Guarantee. Luxury Experience. Amenities: Signature Spa Experience, Award-Winning Cuisine, Spacious Rooms & Suites, Swimming Pool, Fitness C

What do Shangri-la's customers say about them?

Review Score

3.1/5

Total Reviews

17

Info

Shangri-La Hotels and Resorts
5 Star
37.5%
4 Star
31.3%
3 Star
6.3%
2 Star
12.5%
1 Star
12.5%
Read reviews that mention
Robert Sousa

Great hotels network and prices always…

Reviewed on 2020-06-25T17:16:08

Great hotels network and prices always affordable and they are doing upgrades for me often
lucy dundas

Be warned

Reviewed on 2020-05-24T12:22:07

Be warned; if you become a long term resident in Shangri-La Residences, you could end up as a low priority guest.You may be relegated to the bottom of the pile; deemed 'just not important enough'! You may have to shout louder, complain more or expect less....
read more
Mashrar Anik

AMAZING SERVICE - GREAT VIEW - FANTASTIC HOTEL

Reviewed on 2020-05-06T14:46:05

I had a wonderful stay here.This hotel is beautiful and vintage! I'd love to come back when all this pandemic stuff is over.I had a beautiful ocean view room best room in the place to a beautiful morning view. Everyone, including front desk, porters and wait staff, were extremely friendly and helpful, providing with not only the requested early check-in but also an upgraded room and an excellent breakfast the next morning.
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Lucia Augustine

Nice view from almost all hotel rooms

Reviewed on 2019-12-24T10:46:04

View from rooms is most of his location is always good. Service is okay, but ambience isincredible.
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Klaus Werner Lange

Had an excellent time with my wife!

Reviewed on 2019-12-03T17:51:52

Had an excellent time with my wife! We celebrate our 25 year anniversary at the beautiful Shangri-La's Villingili Resort & Spa,Maldives. Abolut beautiful and worth every cent! 10 out of 10 would recommend
read more
Mark Perry

Pretentiousness at the extreme

Reviewed on 2019-12-01T22:54:33

Pretentiousness at the extreme. The staff assume that they have a certain grace above that of its residents and good forbid visitors.Returning Diamond member to Toronto, Never ever again. If staff had this manner in the core position, East. They would be sacked on the spot
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Jameel Arastu

Shangri! La Kuala Lumpur

Reviewed on 2019-07-08T16:16:25

Tired and outdated hotel. Used to be good now way behind the competition. Staff are not helpful.Rooms tired. Swimming pool cold and poorly maintained. Not family friendly.
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Mark Cassidy

Careless Disregard at The Shard, London

Reviewed on 2019-04-27T11:53:05

For an extraordinarily priced lesson in being treated with careless disregard, I recommend a visit to the Shangri-La hotel at The Shard in London.Let's start with the good stuff. At 8 times the average nightly rate for London, you DO get the most exceptional view of London City - no question about it. The room features floor to ceiling glass walls and the view will absolutely blow you away. In room features are as you would expect, even if I found my upgraded room a bit crammed for space. Staff is professional to the point of almost seeming friendly (explained below), the Ting restaurant is good, the Cocktail bar is above average with a good selection and the same fantastic view. But that's where it ends for me. Look, I'm sorry, but when I'm paying £800 a night for a room I expect nothing but the best. I spend well over a hundred nights a year on hotels around the world, I do believe I know a thing or two about what one can expect. And Shangri-La failed, on three occasions. I arrived a couple of hours early. Having already informed the hotel staff in advance of my flight arrival, most hotels would do what they could to ensure the room is ready or at least moved to the top of the list for cleaning and preparation. No such thing. After being told that my room wasn't _quite_ ready yet but it should be ready within the hour, I sat down and waited. Not one, not two, but three hours - 15:00 on the dot to be precise - which is exactly when the hotel promises rooms to be ready. So you could say, they fulfilled their promise. I can then say, on every other hotel I've ever stayed at - even when arriving a bit early - they go out of their way to ensure I get my room as quickly as possible. At Shangri-La, no one cared. Later that evening I invite some friends over (we're all in town for a business convention) to the Cocktail bar. While sipping away at our £20-a-piece cocktails, a glass literally shatters in the hand of one of my friends. I'm telling you, he did nothing but pick it up for a sip. His cocktail spills all over himself and the table and floor. As one would expect, upon realising, the staff rushes in with cloths and so on. And _they quickly start wiping the table and floor_. My friend is sitting there, soaked. Only after commenting on the obvious lack of priorities does the staff realise; "oh... here's a cloth sir". And about half an hour later they DO come back to offer to pay for cleaning of the clothes; by then it was all but too late. No one at Shangri-La cared. My last disappointment was at checkout. As many hotels do, my card had been pre-authorized to cover the cost of my stay. This is fine. But the checkout staff didn't obviously care enough to actually make use of this £2500 authorization on my card, and proceeded to bill me for the full amount. I'm obviously fine with them billing my card for the stay - but leaving a £2500 block on a guest's card for 30 days without even informing the guest so one can make another payment choice - that's just showing complete disregard. I complained about this and the hotel staff was very quick to respond, saying it was a mistake and "procedures have been rectified" and the block on my card had been lifted and this would show after 3-5 business days. Also this was a complete falsum; nothing changed. But they "hoped I enjoyed my stay anyway". And that's my overall experience of the staff at Shangri-La. They treat you with complete disregard.
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