Review (April 2024)

16.7B

Estimated Revenue

5.51M

Website Visitors

1.2/5

Trustpilot Score

What do we know about Sears?

Estimated Revenue (2020)

$16.7B

Total Employees

33000

Founded

1893

Industry

Retail

Location

Hoffman Estates, United States

About

Sears: Transformco is a leading integrated retailer focused on seamlessly connecting the digital and physical shopping experiences to serve our members.

Social Links

Alexa Ranking: 257399

What is Sears's Revenue?

Sears's estimated revenue for 2023 is $16.7B.

What does Sears do?

Sears is a leading integrated retailer focused on seamlessly connecting the digital and physical shopping experiences to serve our members - wherever, whenever and however they want to shop. We are part of the Transformco family of brands which operates through its subsidiaries, including Sears Auto Centers, Sears Home Services and Kmart, with full-line and specialty retail stores across the United States. We are also home to Shop Your Way®, a social shopping platform offering members rewards for shopping at Sears and Kmart as well as with other retail partners. The company is the nation's largest provider of home services, with more than 14 million service and installation calls made annually. For more information, visit https://jobs.sears.com/.

What are the monthly traffic metrics for Sears?

6/mo Traffic Growth

-9.00%

All Time Traffic Growth

Create Free Account

Monthly Hits

6M

Time on Site

2.4Mins

Bounce Rate

56%

How fast is Sears growing?

Sears has grown by 0.2% in the last 6 months according to SimilarWeb.

How do people interact with Sears?

Last month, Sears received 6M visitors who spent an average of 2.4 minutes on the website and visited 2.0 different pages per session. Overall, 56% of people bounce on the first visit.

How do people find Sears?

1.4M people (25%) visit Sears directly. 3.8M (70%) people search for them in Google. Whereas, 30.8k (1%) discover Sears through Facebook, Reddit, and YouTube. 58.4k (1%) visitors come from Sears's email newsletters. Finally, 59.6k (1.1%) people come from affiliates and or paid referrals.

Who uses Sears?

Sears's top market is the United States and they receive 5M (89.9%) people.
Then the 2nd is Canada with 109.4k (2.0%).
The 3rd is is Mexico with 43.3k (0.8%).

Traffic Growth (last 6 months)

All Traffic Source

Country Share

Traffic Growth (last 12 months)

See 12/mo Traffic Stats

What are Sears's ads on Google?

Google Ads

Sears.com - Official Site | Find Appliances, Tools, More‎

https://www.sears.com/?sid=isxnewgenxbrandxbrand&utm_campaign=1023191&utm_group=54240392062-330813620534&utm_term=kwd-11919081&gclid=EAIaIQobChMInv7dgqau4AIVjRyGCh3nQAlvEAAYASAAEgKUc_D_BwE

Rating for sears.com: 4.5 - Order accuracy: 95–100% It's Never Been Easier to Save! Shop Your Way. Get Expert Advice. Only at Sears. Savings on Appliances, Mattresses, Tools, & More. Shop Sears! Free In Store Pickup. Shop The Top Brands. Shop The Top Sell

Sears® Official Site - Sears.com‎

http://www.sears.com/stores.html

Find Store Locations, Hours, and Phone Numbers Online at Sears.com! Free in-store pickup · Shop top brands · Shop top sellers · Free shipping on $49+ Brands: Kenmore, Craftsman, Diehard, Whirlpool 50 Mall Dr W, Jersey City‎ - (800) 697-3277‎ - Open today

Sears.com | Sears® Official Site | Online & In-Store Shopping‎

https://www.sears.com/

Begin Your Shopping Experience. Great Savings On Huge Selections of Products! Flexible Delivery. Leasing & Financing. 35% Off Appliances. Shop Your Way. Free Shipping On $25+ Shop Top Brands. Free In-Store Pickup. Shop Top Sellers. Brands: Kenmore, Crafts

Sears - Shop Washers & Dryers | Up to 30% Off Washers & Dryers‎

https://www.sears.com/appliances-washer-and-dryer-sets-washer-and-dryer-bundles/b-1234363472?Brand=Kenmore Elite&Dryer Steam Cycle=Yes&filterList=Brand|Dryer Steam Cycle|&sbv=LG,LG,LG,LG,LG,LG,LG,LG,LG,LG,LG,LG,LG,LG,LG,LG&sbf=Brand,Brand,Brand,Brand,Brand,Brand,Brand,Brand,Brand,Brand,Brand,Brand,Brand,Brand,Brand,Brand

Rating for sears.com: 4.5 Spring Sale. Up to 30% off of Washers & Dryers! Shop Your Way and Save.

Upright Freezers at Sears - Sears.com‎

http://www.sears.com/appliances-freezers-ice-makers-upright-freezers/b-5000119

Visit Sears® for Great Values & Get Free Delivery on Orders Over $399. Free In-Store Pickup · Top 10 Appliance Brands · Price Match Guarantee

What do Sears's customers say about them?

Review Score

1.2/5

Total Reviews

1123

Info

Sears
5 Star
0.0%
4 Star
5.0%
3 Star
10.0%
2 Star
0.0%
1 Star
85.0%
Read reviews that mention
Claire

This is about a debit card fraud that…

Reviewed on 2021-04-06T23:11:38

This is about a debit card fraud that occurred. I’ve never shopped with Sears let alone been into one.After almost a month of going back and forth with my bank and Sears I finally called customer service myself. Three times it took me to get through and resolve the issue. The first women didn’t even hear me, the second man was going to refund my money through the mail big no no, and the last person named Angel came to my rescue. They were patient, listened, and understood what I was asking to be done. They walked step by step through the process, made sure all information was correct, and ensured me the issue would be resolved and I would have my money back. After weeks of being told “wait 7 to 10 business days” then “wait 5 more days” and “it should be there in 24-48 hours.” After speaking with Angel my money was back in my account an hour later. I credit it all to them and hope whoever their superior is gives them a raise because they deserve it. I know very few people get the results they want but I wanted it to be known it does happen. You just have to be persistent enough and receive the help of wonderful people like Angel.
read more
Suzy Chu

I'm glad to see Sears has a presence on…

Reviewed on 2021-04-06T16:00:55

I'm glad to see Sears has a presence on the web. It's funny that they seem to go back to the original concept over a hundred years ago.(mail order). Think of simpler times when you browse through a real Sears catalog, circle the items you want and call in your order for mail delivery or pick up. These times are tough for walk-in retailers
read more
bernardo benigno

It's been two months since a part has…

Reviewed on 2021-04-03T00:50:38

It's been two months since a part has been ordered for our NEW refrigerator, and the part STILL hasn't come in.We had to rent a fridge, and it's sitting in our dining room for the past 2 months. This is the WORST SERVICE I have ever encountered. No wonder Sears and KMart are bankrupt. Is there anyone even working on improving their services?
read more
LUKAS POVALAC

Sears still has an online presence and…

Reviewed on 2021-04-02T22:29:08

Sears still has an online presence and they also have an outlet branch called American Freight in most cities.You can get good deals there on slightly damaged items or closeouts.
read more
Mary Shaw

Unacceptable Poor Service

Reviewed on 2021-04-02T18:52:03

Unacceptable Poor Service A dedicated customer 2001 for the master protection plan, and this is what we received.They gave us a repair date of 4/19 had no heat, was in the low 20's. so we used a subcontractor that sears would have used. They detected a part we needed and within a 24 hour period, we have heat now. They offered us $115 on a $407 repair bill.
read more
Paula Sindelar

Sears does not know what is going on in…

Reviewed on 2021-04-02T13:49:39

Sears does not know what is going on in their systems. The reps that answer the phones lie about where deliveries are just to get you off the phone.I waited for 2 days for a freezer delivery due to a phone conversation with a Sears rep telling me it was out for delivery. When it did NOT arrive and wasted 2 days off of work, another rep told me that it was the manufactures fault and never get on the truck. They offered me 5% off! REALLY??? that does not even cover taxes or the $100 delivery fee! I cancelled and ordered another from COSTCO. I will NEVER order from Sears again. Their prices and fees are outrageous. Order from COSTCO!
read more
Kasey

This company is the worst company I…

Reviewed on 2021-04-01T17:48:24

This company is the worst company I have ever dealt with! We paid 50bucks a month for coverage on our household appliances.Our dishwasher broke down one year ago we got the run around a ton on the phone some staff said they ordered parts, some staff didn’t have a clue. Finally they cut us a check to order a new dishwasher..... so we wanted to cancel our membership and they ended up charging us 200’dollars. Money hungry jerks! So unprofessional! They gave us no help and we spent hours on the phone every time we called. Never spending a dime on this crap company again
read more
Shawnnelson Felder

We had our carpet cleaned a week ago…

Reviewed on 2021-03-27T21:07:59

We had our carpet cleaned a week ago and honestly the service was not good. The guy talked more than he worked.The few stains on the carpet should have been gone but not with the guys they sent. They cleaned 6 rooms and in my opinion was done so soon. Well for me it was not a good experience and won't be using them again.
read more

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