Excellent customer service
Reviewed on 2021-05-19T16:28:03
I have used screwfix regularly for years and have always had great service, both from the call centre and from the branch staff.Any problems have been resolved without any quibbling. I recently had to return a lawnmower and the staff exchanged it immediately and apologised for the inconvenience!
The only reason I don’t give 5* is that some of the products I have bought in the past have been very poor quality and although there has never been a problem returning them I feel screwfix could do more to ensure their products are of reasonable quality.read more
Really good service from the…
Reviewed on 2021-05-19T15:53:22
Really good service from the Dunfermline store. Staff helped me find what I was looking for.
Screwfix review system can mislead you......
Reviewed on 2021-05-19T14:32:33
Be careful when you look at Screwfix product reviews before buying ...... in my experience they donot appear in date order and give an impression that the product is wonderful with pages and pages of 5 star praise.
I find it very misleading that they put all the 5 star reviews first and if you want to get a true picture of what people really think about a product you may well have to go to the very last page in order to find the less flattering but honest reviews.
I have taken issue with Screwfix but the review system remains unchanged.
I am wise to them now and do my research carefully before buying.read more
Ordered, in stock collected 30mins ACE
Reviewed on 2021-05-18T16:13:22
One can only speak as you find . Ordered, in stock, collected all in 30 mins .Delighted with the service.Keep up the good work or I will be back with a scathing review.read more
Screwfix poor delivery from manufacturer
Reviewed on 2021-05-18T10:36:07
Screwfix is great if you order products which you can collect or will be delivered directly from Screwfix.BEWARE of Screwfix offerings that will be "delivered directly from the manufacturer" I use Screwfix a lot for DIY supplies and normally am very pleased with the products and services. Unfortunately I'm in the middle of a bad experience. Ten days ago I ordered a radiator which is coming directly from the manufacturer. There has been no communication from Screwfix regarding delivery apart from the statement that the manufacturer would be in touch. I phoned Screwfix several times after six days and was informed that delivery would be today, ten days after order. I phoned Screwfix today looking for additional delivery details and after a number of phone calls I contacted the delivery firm directly and was told that delivery would perhaps be another week. I'm NOT happy. Lots of planning and effort put in place to ensure safe delivery along with subsequent arrangements to install radiator. All for nothing due to lack of a proper system for Screwfix to handle delivery of products directly from the manufacturer.read more
Reviewed on 2021-05-17T16:20:44
Most of the stuff I need, when I needed it. Anything I had to wait for arrived the next day.
Among materials,bought an Erbauer angle grinder and discs. It's a great but of kit for the price and had more oomph than many other 115mm angle grinders due to the 900w motor.read more
I wish I read the reviews before…
Reviewed on 2021-05-17T09:06:15
I wish I read the reviews before ordering, i ordered in advance like the website says,nextday delivery takes 5 business days, why say nextday if it's not, that should be illegal, false advertisement just to catch people out and make there work life as hard as possible, not a good company at all, my item is already late and iv had no email with any confirmation only that they have taken my money, no tracking number no delivery update, literally just we have your money and that's it, avoid screwfix as if its covidread more
Would not take back faulty product a…
Reviewed on 2021-05-16T09:23:33
Would not take back faulty product a impact driver says it's only a 30 day warranty even dah it'sbrokeread more