Review (August 2025)
16 award-winning all-inclusive resorts: ✓ unlimited food, cocktails & more ✓ free golf, water sports & scuba diving ✓ best beaches - book today!
2B
Estimated Revenue
1.7M
Website Visitors
1.7/5
Trustpilot Score
What do we know about Sandals Resorts International?
Estimated Revenue (2020)
$2B
Total Employees
3100
Founded
1981
Industry
Hospitality
Location
Montego Bay, Jamaica
About
Sandals Resorts International: Romantic honeymoon packages: ✓ All-inclusive: Unlimited gourmet food & premium drinks ✓ Winner Honeymoon Awards BRIDES Magazine - Book today!
What is Sandals Resorts International's Revenue?
Sandals Resorts International's estimated revenue for 2024 is $2B.
What does Sandals Resorts International do?
Sandals Resorts International (SRI) is the parent company of some of travel's most visible brands including Sandals Resorts, Beaches Resorts and Grand Pineapple Beach Resorts. Founded by Gordon "Butch" Stewart in 1981, SRI is based in Montego Bay, Jamaica and is responsible for resort development, service standards, training and day-to-day operations. Sandals Resorts offers two people in love with the most romantic, Luxury-Included® vacation experience in the Caribbean. With 15 stunning beachfront settings in Jamaica, Antigua, Saint Lucia, The Bahamas, Barbados and Grenada, Sandals Resorts offers more quality inclusions than any other resort company on the planet. Signature Love Nest suites for the ultimate in privacy and service, butlers trained by the English Guild of Professional Butlers, Red Lane Spa®, Gourmet Discovery Dining, ensuring top-shelf liquor, premium wines and gourmet specialty restaurants, Aqua Centers with expert PADI® certification and training, Wi-Fi from beach to bedroom and CustomizableWeddings® are all Sandals Resorts exclusives. With three spectacular locations in Turks & Caicos and Jamaica, Beaches Resorts is the ultimate getaway for every member of the family. With outrageous water parks, XBOX® Play Lounge, the Scratch DJ Academy, exclusive Kids Camps, teen nightclubs, Certified Nannies, Butler service, Red Lane® Spas, Aqua Centers with expert PADI® certification and training; and free Wi-Fi, Beaches Resorts provides more quality inclusions than any other resort company on the planet. As a proud sponsor of Sesame Street, Beaches Resorts also offers the Caribbean Adventure with Sesame Street®, where kids can spend their vacation with their favorite friends from the Sesame Street gang with daily activities and weekly stage shows.
What are the monthly traffic metrics for Sandals?
6/mo Traffic Growth
-36.30%
All Time Traffic Growth
Create Free Account
Monthly Hits
2M
Time on Site
4.6Mins
Pages per Visit
4.0
Bounce Rate
44%
How fast is Sandals growing?
Sandals has grown by -17.7% in the last 6 months according to SimilarWeb.
How do people interact with Sandals?
Last month, Sandals received 2M visitors who spent an average of 4.6 minutes on the website and visited 4.0 different pages per session. Overall, 44% of people bounce on the first visit.
How do people find Sandals?
578.8k people (34%) visit Sandals directly. 924k (54%) people search for them in Google. Whereas, 36.3k (2%) discover Sandals through Facebook, Reddit, and YouTube. 46.7k (3%) visitors come from Sandals's email newsletters. Finally, 54.4k (3.2%) people come from affiliates and or paid referrals.
Who uses Sandals?
Sandals's top market is the United States and they receive 1.4M (80.7%) people.Then the 2nd is Canada with 84.4k (5.0%).The 3rd is is United Kingdom with 64.3k (3.8%).
Traffic Growth (last 6 months)
What do Sandals's customers say about them?
Review Score
1.7/5
Total Reviews
70
Info
Sandals Resorts5 Star
10.0%
4 Star
0.0%
3 Star
0.0%
2 Star
0.0%
1 Star
90.0%
Read reviews that mention
Colin
Outstanding customer service
Reviewed on 2021-05-17T08:33:19
I have just had to cancel my holiday to Antigua with Sandals, as Virgin cancelled the flight.I have to say Sandals couldn’t have been more helpful. Their phone lines are currently closed, but Sandra emailed me several times and also rang twice, to try and help us re-arrange the trip. Unfortunately we just couldn’t get dates that worked for us. Within a couple of days of requesting a full refund the money was back in my account. Sandals really couldn’t have been any better or more helpful. Very keen to re-book the trip just as soon as we can.
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Mary Egan
Well were supposed to leave for our…
Reviewed on 2021-05-12T16:57:07
Well were supposed to leave for our flight this morning and showed up right after 5 am (our flight was at 6 am).We were told we missed our flight?? What?? Our flight was at 6! Apparently we were too late to check our bag, therefore that means we missed our flight! I've never experienced this in my entire life. Then we were told one of us could go buy our self and the other one could get a flight tomorrow with our one bag. Yeah...I don't think so. So we called the resort and explained since we had "insurance". We were told for another $600, we could reschedule it. No....I wanted a refund!!!! So our only option was to pay another $200 and reschedule it for August. No...I want nothing to do with these scam artists! Stay away from this unethical business and find someplace more reputable that sticks buy their "insurance" and doesn't charge you more anyway. Now I am either out $2600 or I have to go to this shady place!
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TINA MCLAUGHLIN
Zero stars for a company that steals
Reviewed on 2021-05-07T18:29:05
If I could I would give them zero stars. They stole over $2000 from me!! I booked a vacation with them (pre-covid)and I even bought the insurance THEY OFFERED. They wouldn’t refund my flight money. Even though the resort had to close due to covid. Way to treat front line workers. Don’t waste your money!!!
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Businessman
Ochi Jamaica - Poor communication, Failure to Provide services, 75% of resort was closed
Reviewed on 2021-04-14T15:37:31
We are strong supporters of the Sandals brand and love the 5 star experience that we normally experience.Based upon our actual experience Feb 4-11, we are requesting a 100% refund of our vacation. We visited the online website on December 21, 2020 to book our vacation. The resort was set to open December 23, 2020. Although we planned to travel January 4-11, 2021 and had pre-reserved our flights, we decide to delay until Feb 4 to give the resort more time to open and have more booked guests. We wanted to experience all 16 restaurants but MOST IMPORTANTLY, we need the energy of a busy Sandals resort so that we can have the activities such as dancing, meeting new people, sand volleyball, pool side activities, hearing big Momma sing at the Speakeasy,… We specifically booked Great House One Bedroom Butler Suite (M1) because we wanted a LARGER room for our personal needs with ground floor walkout and at the main pool so that we could participate in maximum pool activities with groups of people. We needed the larger room as I rise 1 hour before my wife. I need a separate space to have coffee and read that will not wake my wife.
For the 5 weeks leading up to our trip, we received many confirming phone calls and emails updates about Sandals Ochi. During these calls, I asked if everything was on schedule and was told yes. I provided our preferences and details to customize our stay. At ANY point during this time, had Sandals informed us that the resort opening had been canceled and delayed, we would have IMMEDIATELY moved our booking date.
On February 2, 2021, I decided to search the current reviews of Sandals Ochi to understand how the opening was progressing. I was SHOCKED to discover that the resort opening had been repeatedly canceled and reset, including a planned Feb 1 opening that was moved to Feb 3. We wanted to cancel our reservation so I called Sandals to inquire about the status of the Ochi resort opening. We wanted to cancel so I called and was assured that the entire resort was opening including all 16 restaurants, 11 bars and our confirmed accommodations. The lovely lady informed me that everything was going to be open the next day, February 3, including all the restaurants bars and the complete resort. HAD WE BEEN GIVEN ANY DIFFERENT INFORMATION BY THE SANDALS CUSTOMER SERVICE TELEPHONE UPDATE, WE WOULD HAVE IMMEDIATELY RESCHEDULED OUR TRIP TO MID-APRIL 2021 FOR THE SAME REASONS THAT WE SCHEDULED FEBRUARY WHEN WE BOOKED IN DECEMBER 2020.
We arrived late February 4 in heavy rain and were brought initially to the Great House Village Checkin (wrong building) by the driver. There was no staff present … we found 2 service men who then helped us walk to the Riviera side Checkin. We met our butler Fernando, as well as the Butler Manager Tsoxroy, and GM Kevin. During checkin, I explained that I was confused why the Great House Village Checkin was closed and was our booked and confirmed room. I was told YES.
Via our butler Fernando, we arrange a 9 am Feb 5 resort tour. During the tour, I advised our butler Cameka that we were in the wrong room and was told again that this was our room. Cameka gave us a tour of the seaside only. I asked Cameka to tour us on the entire resort and not just seaside. She explained that the back part of resort was closed , except for Rabbit Hole bar (Speakeasy)
During our stay, we repeatedly asked that our room be corrected. During our first 2-3 days, there were approximately 16 to 24 guests in total. During the entire week, we were only able to get ONE sand volleyball match with enough players. There was no dancing at night with so few guests. There was no energy at the pool and very little, if any, pool activities.
We would like to recognize and give a Shoutout to the following staff members for excellent service:
Room Butlers: Cameka and Fernando
Activities: Renae singer, dancers Ajai , Taniesha, activities Eric ( great volleyball player), Fitzroy, Marlon
Beach butlers: Sheldon and Miguel
Beach pool DJ Marlon
Guest services Mgr Maxine
Pool bartender Akeem - perfect Texas margaritas
Butler Manager Tsoxroy
SUMMARY: Based upon our actual experience Feb 4-11, we are requesting a 100% refund of our vacation price .
1) Failure to provide the services and facilities as described on the Sandals booking site
2) Failure to communicate that the Sandals Ochi resort would be 75% closed during our stay
3) Failure to provide the One bedroom butler suite room that we booked and repeatedly requested
4) We would have rebooked our stay later in 2021 had we been correctly informed
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Andrew and Annie
Would give no stars if I could.
Reviewed on 2021-03-21T18:29:40
Would give no stars if I could.
I booked my holiday in good faith and was really looking forward toa honeymoon at Sandals but I feel that this company are much better at marketing and taking your money than actually providing good service and value.
First, I attempted to upgrade my room after the booking and I was quoted over double the cost of booking the higher level room than if I had booked it in the first place. I thought perhaps this was because the prices had gone up due to reduced availability but when I started a new booking to check, I found the price was had not changed, I was just being charged more because it was an upgrade. I did get the upgrade for the original price, but it took a few emails and screenshots back and forth and to be honest, this did raise some concerns as it was harder than it should have been and I was actually trying to upgrade. Still, it was sorted eventually so I remained excited for my honeymoon.
Unfortunately, due to the covid pandemic our wedding had to be moved and the new date is the height of the hurricane season in St. Lucia so unfortunately we did not consider it an option to move the booking. We are also planning to start a family next year and due to concerns over the zika virus, we would not want to go when my fiancé is pregnant and obviously not after that with an infant so our only option was to cancel the holiday.
I confirmed cancellation but they continue to tell me my booking is live because they want me to accept that I will lose my deposit, which I do not as their own terms and conditions allow for cancellation in exceptional and unavoidable circumstances, which clearly the covid pandemic is. I can only assume they are trying to drag it out so they can claim I owe them more money. Not a chance.
My advice would be to avoid them at all costs. Shame, as I would have tried beeches in a few years. I am just glad it became clear we would have to cancel before I gave them anymore money!
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Esther Bellingham
terrible customer service and uncontactable
Reviewed on 2021-03-10T15:52:04
i recently boked a holiday via beaches resorts uk. Unfortunately they forgot to include the flight,upon discovering they were in the wrong they didnt respond to any emails and all of a sudden said they cant take calls because of covid. shame - it used to be such a great brand for holidays
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Chris Brown
Super Sandals
Reviewed on 2021-02-12T18:23:40
Super Sandals. Only one experience thus far, Antigua for a 25th anniversary, and could not have wished for a better experience or service.Was hoping to sample Sandals Barbados this May, but Covid has struck, and Sandals have amended our booking to 2022 with no qualms and no inconvenience. Great customer service. Once this dreadful period is over, we’ll be Sandalling every year in the fabulous Caribbean islands.
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Josh D
Awful trip, Awful service, Awful customer support
Reviewed on 2021-02-06T05:01:03
We decided on sandals for our honeymoon based on their reputation, we made a huge mistake.
The first few days saw a lot of rain which flooded nearly the entire resort in knee high water.This is not a bash on Sandals due to rain, we get it weather happens. Our complaint was that the sitting, stagnant rain water leached into the ground and became sewage water....
Our room was situated in a low area and the only way out was through the dirty water. To make matters worse, the hot water failed in our room. We had to take cold showers to wash if we left the room. I know, we could order room service right? Nope, phone and internet was down as well. We tried several times to have the bar restocked and the towels changed but it seemed that staff abandoned our part of the resort. My guess is that they didn't want to walk through the disgusting water.
We spent 3 days in these conditions hoping Sandals would improve our situation. They had no plan to move us to more sanitary conditions. We had to go to the front desk and demand to be moved. When we were moved they put us in a dirty room. There were towles, half eaten food and discarded alcohol from the last guests. We had to request that the room they moved us to be cleaned.
I've been trying to get a credit to return and get the vacation we paid for but they have been dragging feet and offered us 10000 points (250$) as compensation. They are trying to get us to quit but we won't
I know the story seems wild but I included some pictures on Tripadvisor so you can see for yourself. The short story is as long as Sandals has your money they don't care about your enjoyment
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