Review (April 2024)
Pnc bank offers a wide range of personal banking services including checking and savings accounts, credit cards, mortgage loans, auto loans and much more.
17.92B
Estimated Revenue
32.71M
Website Visitors
2.6/5
Trustpilot Score
What do we know about PNC?
Estimated Revenue (2020)
$17.92B
Total Employees
51000
Founded
1845
Industry
Financial Services
Location
Pittsburgh, United States
About
PNC: Shopping for a personal installment loan? Checking loan options is quick, easy, and does not affect your credit score. Check your loan options today!
What is PNC's Revenue?
PNC's estimated revenue for 2023 is $17.92B.
What does PNC do?
For more than 160 years, we have been committed to supporting our customers, communities, employees and shareholders. At PNC, we are proud of our longstanding history of building strong communities that create financial opportunities for individuals, families and businesses. The commitment to creating a differentiated experience for our customers is driven by our commitment to doing the same for our employees. That means providing employees with the opportunities to make an impact, develop and grow, and be part of an inclusive culture where everyone is valued. It's how we make sure that we have the right people, in the right roles, doing their best work for our customers. PNC also offers customers – from individuals and small businesses, to corporations and government entities – a wide range of products and services. No matter how simple or complicated your needs, we're sure to have the products, knowledge and resources necessary to help you meet your financial goals. Terms: pnc.co/guidelines
What are the monthly traffic metrics for Pnc?
6/mo Traffic Growth
-9.90%
All Time Traffic Growth
Create Free Account
Monthly Hits
33M
Time on Site
3.6Mins
Pages per Visit
3.0
Bounce Rate
26%
How fast is Pnc growing?
Pnc has grown by -10.8% in the last 6 months according to SimilarWeb.
How do people interact with Pnc?
Last month, Pnc received 33M visitors who spent an average of 3.6 minutes on the website and visited 3.0 different pages per session. Overall, 26% of people bounce on the first visit.
How do people find Pnc?
26M people (80%) visit Pnc directly. 5M (15%) people search for them in Google. Whereas, 233.8k (1%) discover Pnc through Facebook, Reddit, and YouTube. 720.4k (2%) visitors come from Pnc's email newsletters. Finally, 69.9k (0.2%) people come from affiliates and or paid referrals.
Who uses Pnc?
Pnc's top market is the United States and they receive 32.4M (98.9%) people.Then the 2nd is Mexico with 37.2k (0.1%).The 3rd is is Canada with 29.5k (0.1%).
Traffic Growth (last 6 months)
What are Pnc's ads on Google?
Google Ads
PNC.com | PNC Bank Official Site | Welcome to PNC
https://www.pnc.com/en/personal-banking.html
Help Gain the Confidence You Need to Make Important Financial Decisions. Services: Online bill pay, Mobile banking, Online statements, PNC alerts.
pnc.com - PNC Bank Official Site - Welcome to PNC
https://www.pnc.com/
Help Gain the Confidence You Need to Make Important Financial Decisions.
PNC.com | PNC Bank Official Site | Welcome to PNC
https://www.pnc.com/en/personal-banking.html
Help Gain the Confidence You Need to Make Important Financial Decisions. Bank On the Go With PNC. See Your Finances Clearly. Member FDIC. Mobile Deposit. Online Tools. Services: Online Bill Pay, Mobile Banking, Online Statements, PNC Alerts. 200 Broadway
PNC.com | PNC Bank Official Site | Welcome to PNC
https://www.pnc.com/en/personal-banking.html
Help Gain the Confidence You Need to Make Important Financial Decisions. Savings · Mortgage · Auto Loans · Credit Cards Services: Online bill pay, Mobile banking, Online statements, PNC alerts
PNC Bank Official Site - Explore PNC.com
https://www.pnc.com/en/personal-banking.html?WT.mc_id=BRND_GOOGLE_Search_NE_S_G_B_BRND_Brand_E&WT.srch=1&k=bank pnc&e=GOOGLE&m=p
The Tools You Need to Open a Checking Account, Find a Credit Card, Save & More. 15 Exchange Pl, Jersey City, NJ - Open today · 8:30 AM – 6:00 PM Friday 8:30 AM – 6:00 PM Saturday Closed Sunday Closed Monday 8:30 AM – 5:00 PM Tuesday 8:30 AM – 5:00 PM We
What do Pnc's customers say about them?
Review Score
2.6/5
Total Reviews
43
Info
PNC5 Star
45.0%
4 Star
0.0%
3 Star
5.0%
2 Star
5.0%
1 Star
45.0%
Read reviews that mention
Kera Johnson
big ups to pnc on 42nd and 8th or 40tyI have had an account with this Branch…
Reviewed on 2021-04-07T07:39:38
I have had an account with this Branch for about 5 years the smart access account is so nice to havefor a backup account I just can't get approved for a regular checking account with PNC Bank I don't know why but I can't if I could that would be my regular Bank all the time the branch in New York on 42nd I Believe by the bus station is amazing they are the nicest people ever and they don't make you feel like you have a smart access account they make you feel like you are a part of them it's great I keep that account just so I can have it for backup and maybe luckily going to the bridge and see The smiling faces of the people that always make my day so much better
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Art Stefanelli
Useless mobile app disregards fingerprint login
Reviewed on 2021-04-01T14:36:25
Mobile app keeps overriding my VALID fingerprint login and requiring password. I use this feature because I cannot remember all my unique passwords!So once in a while I go to use my PNC mobile account on my phone, it accepts the fingerprint, but then says "for my security" I have to enter my password anyway. What good is all this mobile technology if I can't use it when I need it!! Too much security prevents access to a service, and PNC is over-doing it. Why?? It makes their mobile service nearly useless. I know of other banks that do not do this.
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Ilaria Leslie
PNC IS HORRIBLE!!!!!!!!!!!!!!!! JUST HORRIBLE!!!!!!!!!
Reviewed on 2021-03-28T05:35:49
It's not the people—it is the whole operation, system, and policies. Please please please check other banks to compare before picking PNC,especially if you're traveling all the time. I am in the military, and it was horrendous. Ohio is my home of record, and I decided to stay loyal to PNC longer than I should. I ALWAYS had trouble contacting them when I was stationed in Germany, Italy, Korea, even Missouri. I did not lose my PIN. It was automatically wrong. We have done this 3 times by mailing it to my Father's (home of record), therefore, had no way to get cash for a week and a half, and it was considered 'my fault.' I would have to drive from Fort Leonard Wood ' 3-hour drive' closest to PNC and get a new PIN. I would have to update my living status, so they don't close my cards every month or 3 months. I don't remember exactly, compared to other banks, it every 6 months to a year. FYI, I love USAA. So if you're planning to live on the east coast forever, and ever and ever, then go for PNC. And what's even worse, I am currently trying to close them, but they never did. I am still having issues with them after calling them that I want my checking and saving closed A MONTH AGO. I can't escape from them. I'm trying so hard, but they're making it so difficult for me. I am getting stressed FROM A BANK I'M TRYING TO GET OUT OF!!!! I even wanted to check my accounts online, but of course, they down on maintenance. (still have my credit cards. I don't use it, just keeping my credit score). Truly horrible, and I hate myself for tolerating PNC for so long.
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Old Goat
I went to my local PNC branch in Kokomo…
Reviewed on 2021-03-19T21:27:51
I went to my local PNC branch in Kokomo In and wanted to open a new account. They had 3 tellers and one at the drive up window at 4 pm.No officer or exec to be found. Went to the teller who was not talking to anyone and she says I will be with you in a min. I asked if they had an officer and she looked at me like I was from another planet. Long story is I can come back on Saturday without an appointment and open and account then. Guess what my next move was? Out the door and looking for another bank....
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Kat
I was a customer since 2015
Reviewed on 2021-02-27T17:05:11
I was a customer since 2015. Was having issues paying my credit card due to COVID (3-4 month span)and explained my situation. That I’d be paying it off in full in March (taxes). They closed the credit card without my knowledge and lied about having banking locations, to where I’d be relocating.
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Eric Adkins
PNC SmartAccess Card.
Reviewed on 2021-02-27T08:14:34
I love PNC! I use there prepaid debit card. It's just like a regular checking account except NO check writing,NO overdrafting & NO mobile deposit. I love the card, PNC Bank has really stepped up there game. PNC SmartAccess is phenomenal, and the mobile app is FANTASTIC! It's easy to use and navigate. I can see incoming transactions, pending transactions, and posted transactions. I can suspend the card if it is lost or stolen. I can set up alerts on my phone, I can check my daily balance, and MORE! My money is insured, 24/7 customer service! Fraud services available! It's a checking account without the hassle. I LOVE THE CARD! It's banking made easy for me. I can go to the branch, deposit money, and withdrawal money at any time, direct deposit, and I can transfer online from external bank accounts which I LOVE!!! It's my daily card. I use it for literally everything! Day to day basis. Good job PNC!!!!!!!!!!
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Ryan James DeLaney
I spoke with Casey a PNC Customer…
Reviewed on 2021-02-26T17:42:53
I spoke with Casey a PNC Customer Service Manager via phone 2-26-21 for 57 minutes to be exact.Casey was rude and not helpful at all. In fact Casey solution was...
“he will use my case as a training service for the fraud department”
The PNC Fraud Department was/is supposed to help me with fraud that I experienced back in December 2020.
Here is my story:
On 12-30-20 I checked my online account and noticed there was unusual activity.
Two separate charges for a tattoo parlor in Chicago.
$100
$500
I had my card in my possession and I don’t have any tattoos. Naturally I call PNC bank customer service # on the back of my Visa card. I got connected to the Fraud Department. The rep reviewed my account and also confirmed the unusual charges. They canceled my card and said they are going to start the Fraud procedure and the first step is canceling my card and issuing me a new one. The Fraud Department said they will refund me the 2 separate payments in the amount of $600. That refund was deposited in my account on 12-31-20 the very next day and that was it, I heard nothing more and assumed everything was taken care of.
2-26-21 (2 months) later I wake up to a provisional credit reversal of 2 separate charges.
$100
$600
I naturally call the back of my visa card like I did in December thinking I am experiencing more Fraud not knowing what
“provisional credit reversal means”.
I speak to Daniel who was absolutely no help so I asked if I could speak to a manager. Daniel stated he can have a manager call me back in 24 - 48 hours. I said that actually isn’t going to work for me and my situation, I would like to speak to a manager now. I was put on hold for roughly 20 minutes (I understand not upset about that, usually normal) then Daniel comes back on the line and introduces me to Casey the customer service manager of PNC.
I expressed to Casey why I am confused.
I stated. . .
“I don’t understand why I have $600 of “provisional credit reversal” charges and what does that mean and why?
Casey explained that back in December on 12-30 I reported Fraud in the amount of $600. Casey said on the 12-31 PNC deposited a credit of $600 into my account (Fraud Protection). Then Casey said the confusion is because the same day 12-30 when I called about the Fraud the Tatoo Parlor re-deposited $600 into my account. That is where I get confused and something sounds fishy at this point. So now it looks/ seems I got my Fraud money back from the Tatoo Parlor for $600 dollars on 12-30 and I got $600 deposited into my account on
12-31 by PNC and that equals $1,200.
My question for Casey at this point in the conversation...
1. Why would the tattoo parlor deposit A Fraud transaction back into my account?
2. If my account was being investigated/ The Fraud department opened my case on 12-30 why did they not catch the Tatoo parlor deposit $600 into my account on 12-30?
3. If it did in fact show I was credited back $600 why did PNC deposit another $600 into my account the very next day 12-31?
4. Also why 2 months later is PNC taking $600 out of my account? That is not in my budget for February or any months to be exact.
5. I said I was/ am under the impression my account was being reviewed because of Fraud back in December but why 2 months later is PNC catching this so called Tattoo parlor deposit?
Casey told me I am going around in circles and there is nothing he can do except he will contact the rep who helped me in December and use this as a training service.
Casey basically in my opinion stated our Fraud Department should of caught that back in December but unfortunately did not.
I will be switching banks and advising anyone one and everyone to be your own advocate.
Bank at PNC at your own risk in my opinion and watch out for Casey, he is just another banker guy who wants to collect a paycheck, which I am personally not interested in banking at a bank that I don’t feel safely and timely assists with my money.
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Craig Benz
right there to take your money never…
Reviewed on 2021-02-23T17:19:22
right there to take your money never there to put it back after they deny a dispute
lack of transparancyof of what your true true balence is
there pretty decent yet thier corperate greed is sad
must have mistaken them for soneone who cares ( overdraft fees have no heart for those seeking justice ) too bad so sad ...
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