Review (August 2025)

We’re a full-service online pharmacy that packages your medication and delivers to your door every month.

305M

Estimated Revenue

304.21k

Website Visitors

1.6/5

Trustpilot Score

What do we know about PillPack?

Estimated Revenue (2020)

$305M

Total Funding

$117.8M

Total Employees

900

Founded

2013

Industry

Hospital Health Care

Last Funding Date

Other Oct 2017

Location

Manchester, United States

About

PillPack: We’re a full-service online pharmacy that packages your medication and delivers to your door every month.

Social Links

Alexa Ranking: 194696

What is PillPack's Revenue?

PillPack's estimated revenue for 2024 is $305M.

What does PillPack do?

Pharmacy Simplified. We leverage service and technology to simplify the management of complex medication regimens for the 32 million people taking more than 5 medications a month. PillPack uses design to create an unparalleled patient experience that is both satisfying and effective.

What are the monthly traffic metrics for Pillpack?

6/mo Traffic Growth

-1.10%

All Time Traffic Growth

Create Free Account

Monthly Hits

304k

Time on Site

3.3Mins

Bounce Rate

42%

How fast is Pillpack growing?

Pillpack has grown by -53.4% in the last 6 months according to SimilarWeb.

How do people interact with Pillpack?

Last month, Pillpack received 304k visitors who spent an average of 3.3 minutes on the website and visited 5.0 different pages per session. Overall, 42% of people bounce on the first visit.

How do people find Pillpack?

185.8k people (61%) visit Pillpack directly. 81.5k (27%) people search for them in Google. Whereas, 3k (1%) discover Pillpack through Facebook, Reddit, and YouTube. 6.7k (2%) visitors come from Pillpack's email newsletters. Finally, 0 (0.0%) people come from affiliates and or paid referrals.

Who uses Pillpack?

Pillpack's top market is the United States and they receive 276.4k (90.9%) people.
Then the 2nd is Netherlands with 5k (1.6%).
The 3rd is is India with 3.3k (1.1%).

Traffic Growth (last 6 months)

All Traffic Source

Country Share

Traffic Growth (last 12 months)

See 12/mo Traffic Stats

What are Pillpack's ads on Google?

Google Ads

PillPack Pharmacy - Official Site‎

https://www.pillpack.com/

A Modern Pharmacy with Old-Fashioned Values.

Pill Pack Pharmacy - Your Full-Service Pharmacy‎

https://www.pillpack.com/get-started?utm_source=adwords&utm_medium=cpc_c&utm_campaign=PP_Brand_Exact&utm_content=pill_pack_exact_search_282587673555&utm_term=pill%20pack_e&campaignid=1435897845&adgroupid=56000259317&adid=282587673555

PillPack is the only online pharmacy designed just for you. Get started today! Worry-free Refills. Pre-Sorted Medication. 100% Free Delivery. 24/7 Customer Service. Services: Automatic Refills, Medication Sorting, 24/7 Support.

PillPack Official Site - Full-Service Online Pharmacy‎

https://go.pillpack.com/online-pharmacy?utm_source=adwords&utm_medium=cpc_c&utm_campaign=PP_NonBrand_OnlinePharmacy&utm_content=online_pharmacy_exact_search_306084871328&utm_term=online pharmacy_e&campaignid=1447243813&adgroupid=58063356404&adid=306084871328&gclid=EAIaIQobChMIycfg-4ya3wIVyh6GCh1cKAl4EAAYASAAEgK11PD_BwE

Skip pharmacy lines. PillPack sorts & delivers your meds to your door. Delivery is free.

PillPack Official Site - Your Full-Service Pharmacy‎

https://go.pillpack.com/online-pharmacy?utm_source=adwords&utm_medium=cpc_c&utm_campaign=PP_NonBrand_OnlinePharmacy&utm_content=online_pharmacy_phrase_search_308270029347&utm_term=online pharmacies_p&campaignid=1447243813&adgroupid=58063356444&adid=308270029347&gclid=EAIaIQobChMIptensfmZ3wIVCaqWCh1KBwVQEAMYASAAEgIbz_D_BwE

A fully licensed online pharmacy designed just for you. Sign up & get started! Free home delivery. Available 24/7. Customer support. Services: Automatic Refills, Medication Sorting, 24/7 Support.

PillPack Official Site - Full-Service Internet Pharmacy‎

https://pillpack.com/?utm_source=adwords&utm_medium=cpc_c&utm_campaign=PP_NonBrand_InternetPharmacy&utm_content=internet_pharmacy_exact_search_276544063341&utm_term=internet pharmacy_e&campaignid=1445503595&adgroupid=55582309359&adid=276544063341&gclid=EAIaIQobChMI1rj97PzQ3AIVw2p-Ch3mDwGNEAAYAiAAEgIlQ_D_BwE

Managing your medication has never been easier. Sign up and get started today! Pre-Sorted Medication. Worry-free Refills. 100% Free Delivery. 24/7 Customer Service.

What do Pillpack's customers say about them?

Review Score

1.6/5

Total Reviews

180

Info

PillPack
5 Star
10.0%
4 Star
0.0%
3 Star
0.0%
2 Star
10.0%
1 Star
80.0%
Read reviews that mention
Daniel Parivechio

they are liars told me one thing and…

Reviewed on 2021-05-25T16:24:59

they are liars told me one thing and waitied several days no medicine said they emailed and left voice mail .i had this happen several times over several years .
read more
steve

at first I really liked them

Reviewed on 2021-05-10T19:44:01

at first I really liked them. the pills come bundled together in a little daily package.however they sent me boxes and boxes of needles (insulin) I asked them to only send needles when I request them. all was good for about 6 months then boom more needles. and they ship then bill with a no return policy (as per the pillpack tec). now I have so many needles I don't know if I will ever use them all before I die. to make it worse the tec kept trying to blame me then the doctor....and yes I canceled.
read more
J William Kingston

Pillpack is a MEDICAL ERROR in waiting

Reviewed on 2021-05-04T23:09:25

Pillpack is a MEDICAL ERROR in waiting! The incompetence and ignorance regarding medications are ALARMING!The customer staff can't even pronounce the drugs in their inventory. They excel in saying "I'm sorry" in an effort to de-escalate and camouflage their stupidity! The lack of documentation is mindboggling! Amazon's acquisition of Pillpack is the biggest blackeye possible Run don't walk from any of their claims
read more
gregory Swan

I wanted to love this but they keep putting my 90 year old grandma's life at risk.

Reviewed on 2021-05-04T20:00:59

Hi Signed up for this service because my grandma is on 9 medications and at 90 all the little tabletsget bungled and her health was struggling. Despite the HOURS and HOURS on the phone with nice customer service representatives (they really are nice), it took for ever to get this set up. Once it was set up, YAY first shipment she says how much she likes it and when I go visit two medications are missing from the Paks including blood pressure medication. No notice, no call. I have never not trusted a pharmacy. I feel trapped by needing this type of service and the huge disappointment of Amazon's bungling of it.
read more
Barbara Winard

Nothing has gone right

Reviewed on 2021-05-04T15:13:57

Nothing has gone right: agree 100%. I was on the phone for hours and hours trying to get one of my medications delivered.I made the mistake of putting shipment on pause because I had so many pills from last year. When I tried to start shipment again, each person I spoke to on the phone had different information. One kept insisting that my previous doctor was still my doctor and kept trying to contact, different folks sent me OKs for a one-month supply when. I requested a 3-month supply over and over again. They said that they tried to contact my doctor, and they did not, although I gave them information over and over again. It seemed as if no one program reflected my calls and concerns---every person had different information. I just received my shipment and YES, it was for three months and it was correct. I am now trying to ditch Pillpack.
read more
Richard Elgin

The shipments must come by mule

Reviewed on 2021-04-15T22:44:33

The shipments must come by mule, and they short the numbers of pills.
Sarah Carling Polk

I never even got the account set up

Reviewed on 2021-04-15T18:41:25

I never even got the account set up. Between the ridiculous set up time (3 weeks, when prescriptions renew monthly,that's cutting it way too close for my liking) and the slowest customer service staff on earth, (I can only assume they're doing 3-4 chats at once) - I couldn't bear to work with them long enough to start the service.
read more
Sheri Denison

I love PillPack

Reviewed on 2021-03-09T22:19:36

I love PillPack. It’s easy to get ahold of them on the phone. They helped me get my medications transferred and we also added my vitamins (D and iron).I had a doctor that was very difficult to get ahold of. PillPack called her repeatedly for me. I changed doctors and, in the switch, I was running out of medicine. I was at work so I emailed PillPack. They responded to my email the same afternoon and sent my medicine overnight. I haven’t had any problems with billing or insurance. Their website is very helpful to see when your next shipment will arrive. They send emails as well. I’ve been using PillPack for a couple years now and I’m extremely happy with their service.
read more

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