Review (April 2024)

Shop pier 1 to outfit your home with inspiring home decor, rugs, furniture, dining room sets, papasan chairs & more.

1.39B

Estimated Revenue

3.2M

Website Visitors

1.5/5

Trustpilot Score

What do we know about Pier 1?

Estimated Revenue (2020)

$1.39B

Total Employees

5800

Founded

2020

Industry

Retail

Location

Fort Worth, United States

About

Pier 1: Shop Pier 1 to outfit your home with inspiring home decor, rugs, furniture, dining room sets, Papasan chairs & more.

Social Links

Alexa Ranking: 41067

What is Pier 1's Revenue?

Pier 1's estimated revenue for 2023 is $1.39B.

What does Pier 1 do?

Pier 1 is now owed by REV.

What are the monthly traffic metrics for Pier1?

6/mo Traffic Growth

-21.20%

All Time Traffic Growth

Create Free Account

Monthly Hits

3M

Time on Site

2.7Mins

Bounce Rate

54%

How fast is Pier1 growing?

Pier1 has grown by 66.9% in the last 6 months according to SimilarWeb.

How do people interact with Pier1?

Last month, Pier1 received 3M visitors who spent an average of 2.7 minutes on the website and visited 4.0 different pages per session. Overall, 54% of people bounce on the first visit.

How do people find Pier1?

1.3M people (39%) visit Pier1 directly. 1.3M (41%) people search for them in Google. Whereas, 256.4k (8%) discover Pier1 through Facebook, Reddit, and YouTube. 231.5k (7%) visitors come from Pier1's email newsletters. Finally, 90.9k (2.8%) people come from affiliates and or paid referrals.

Who uses Pier1?

Pier1's top market is the United States and they receive 3M (93.6%) people.
Then the 2nd is Canada with 120.1k (3.7%).
The 3rd is is Nigeria with 7.5k (0.2%).

Traffic Growth (last 6 months)

All Traffic Source

Country Share

Traffic Growth (last 12 months)

See 12/mo Traffic Stats

What are Pier1's ads on Google?

Google Ads

Pier1.com | Pier 1 ® Official Site | Fill Your Home With You‎

https://www.pier1.com/

Rating for pier1.com: 4.5 - Return policy: Most items 45+ days This winter, celebrate every side of you. Free shipping & in-store pickup. One-of-a-Kind Finds. Endless Possibilities. Styles: Whimsical Designs, Traditional Favorites, Rustic Elegance.

Pier1.com | Pier 1® Official Site | Save With Free Shipping‎

http://www.pier1.com/

Shop furniture, home decor & more today! Free shipping & in-store pickup One-of-a-Kind Finds · Endless Possibilities · Find What Speaks to You Styles: Whimsical Designs, Traditional Favorites, Rustic Elegance, Globally Inspired

Pier1.com | Pier 1® Official Site | Save With Free Shipping‎

https://www.pier1.com/

Shop furniture, home decor & more today! Free shipping & in-store pickup Endless Possibilities · Find What Speaks to You · One-of-a-Kind Finds Types: Furniture, Outdoor, Decor, Bed & Bath, Lighting & Candles, Seasonal

pier1.com - Pier 1® Official Site - Save With Free Shipping‎

http://www.pier1.com/

Shop furniture, home decor & more today! Free shipping & in-store pickup Endless Possibilities · One-of-a-Kind Finds · Find What Speaks to You 125 18th St, Jersey City, NJ‎ - ‎Open today · 11:00 AM – 7:00 PM Sunday 11:00 AM – 7:00 PM Monday 10:00 AM – 9:0

Pier1.com | Pier 1 Official Site | Free Ship & In-Store Pickup‎

https://www.pier1.com/

Refresh your home for the holidays with joyful new styles. This holiday season, tell your style story. Only at Pier 1! Styles: Whimsical Designs, Traditional Favorites, Rustic Elegance.

What do Pier1's customers say about them?

Review Score

1.5/5

Total Reviews

54

Info

Pier 1 Imports
5 Star
5.0%
4 Star
0.0%
3 Star
0.0%
2 Star
0.0%
1 Star
95.0%
Read reviews that mention
Valued Customer

Wonderful Representative!

Reviewed on 2021-05-17T20:06:51

Joseph, a representative for Pier 1, was very helpful and followed through with his job responsibilities!I ordered a set of dishes and I had three that were broken during shipment. Joseph made sure my three pieces ,that were broke, were replaced. I receive the three in the mail today and they were packaged correctly! There aren’t to many people out their who following through on a complaint or request. Joseph, is the exception! He did a great job
read more
Eve Cook

Horrible Experience!

Reviewed on 2021-05-13T15:25:51

I ordered a doormat from this company, and the following day I received an e-mail from them saying they could not ship my item to my PO BOX address.Ok, fine - I provided them an alternate address. I got a reply confirming they had updated my address and would notify me when my item shipped. I received ANOTHER e-mail on Monday, stating that they could not ship to a PO Box and needed a physical address. So I replied back AGAIN providing a physical address. I received a confirmation that they had updated my records. I received a tracking number later that day. This morning (Thursday) when I clicked to track and see where my item was - they had attempted to deliver to my PO Box address! So I guess now I won't get my item. My local UPS distribution Center will only hold your item a couple of days and are only open a couple of hours day, and I'm at work during those hours.
read more
Tweetie Newman

I ordered my mom 3 table runners for…

Reviewed on 2021-05-09T21:44:43

I ordered my mom 3 table runners for Mother’s Day. They were not cheap…..until she opened them! OMG!Cheapest looking things I have ever seen! Looks like someone cut up a sheet and called it a runner! I was so embarrassed! What poor quality! I am VERY DISAPPOINTED IN THE QUALITY OF PIER ONE ONLINE!
read more
D Christmas

Horrible return policy

Reviewed on 2021-04-26T23:36:37

Horrible return policy, very difficult customer service. They are not what they used to be.Do not order from this substandard company.
read more
Nicole Di Nardo

Extremely Poor Quality

Reviewed on 2021-04-26T17:46:08

I ordered a mirror that arrived looking damaged and had several defects. It appeared to be used.They would not refund my money but only offer store credit of 125%. Okay fine. Fast forward I order a storage basket using the store credit, and when that arrived it would not stand up on it's own and also appeared dirty and used. I decided to just end up keeping it being that I did not want to receive another store credit and be forced to order more crappy, defective items. And on top of that they charged a $20 shipping fee which is absurd! I WOULD NOT order a single thing from this company ever again. The old Pier 1 is long gone. The products they are now selling are overpriced garbage!
read more
Linze Miller

Awful, save your money friends.

Reviewed on 2021-04-22T18:34:21

I tried to place an order with the appropriate amount to obtain free shipping. After the fact I realized I didn't actually get free shipping,so I immediately cancelled the order, (it was due to an item being out of stock by the time I paid for my order). I was offered a refund of 125% on a gift card, I took this option as I still wanted the cushions I originally ordered. Come to find everything they have is so expensive, there really wasn't anything else I needed that would make sense at that price point. So, I found 2 other overpriced cushions to complete my order. Again, all I wanted was 2 yellow floor cushions. I received an email the following day that apparently the yellow cushions are out of stock with the vendor, and they have have no way to get them. Pretty much sounded like a discontinued item. They asked if I wanted another giftcard. Unfortunately all I wanted was the yellow cushions, so I asked my original payment be refunded. It has been 2days and I have gotten no response. Also, the cushions show up as still available via their website. To me it's almost like they are trying to scam people into ordering things, only to end up not actually having them. Otherwise why wouldn't they mark the cushions as out of stock? I just want my money back. Would definitely not order from them again.
read more
margie hurst

Do not buy from them

Reviewed on 2021-04-21T16:29:28

Do not buy from them. It’s a scam. I ordered an item that they later tell me they don’t even have in stock.Tried to get me to buy something else which I did not want. Then they tell me 14-21 days to get my refund. I wait 21 days then they try to tell me 21 “business days”. Never got my money. Don’t ever buy from them. This is the worst service ever.
read more
Allie

THIS SITE SHOULD BE SHUT DOWN.

Reviewed on 2021-04-12T18:35:23

THIS SITE SHOULD BE SHUT DOWN.

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