Review (August 2025)

Our operations experience management platform unlocks the potential of the post-sales experience, revolutionizing how people interact with your brand.

8.25M

Estimated Revenue

633.28k

Website Visitors

4/5

Trustpilot Score

What do we know about parcelLab?

Estimated Revenue (2020)

$8.25M

Total Funding

$112.06M

Total Employees

110

Founded

2015

Industry

Information Technology And Services

Last Funding Date

Series C May 2021

Location

Munich, Germany

About

parcelLab: parcelLab hilft Ihnen, alle Touchpoints der Customer Journey selbst zu managen und dadurch eine optimale Post-Purchase Customer Experience zu schaffen.

Social Links

What is parcelLab's Revenue?

parcelLab's estimated revenue for 2024 is $8.25M.

What does parcelLab do?

parcelLab is the leading Operations Experience Management platform globally. We bring people and brands closer together by closing the experience gap post-sales and beyond, transforming operational complexity into opportunities to outperform for 500+ brands worldwide, including IKEA, Bose, Puma, Farfetch and Nespresso. With offices in Munich, London, Paris and New York, we have been highlighted by the Financial Times as one of the fastest-growing technology companies in Europe in 2021. It's all in a day's work for us: – Monitoring over three million shipments per day – Actively managing operations experiences in 153 countries across the globe – Sending around seven million pro-active, personalized, event-driven emails – Tracking shipping data from more than 150+ carriers worldwide, including DHL, FedEx & DPD – Creating over 30 million reasons for people to fall in love with brands each day For brands, that means more chances to create relationships that last. And for the people that buy from them, it means turning mundane operational moments into moments of joy. Find out more at parcelLab.com

What are the monthly traffic metrics for Parcellab?

6/mo Traffic Growth

-15.20%

All Time Traffic Growth

Create Free Account

Monthly Hits

633k

Time on Site

1.3Mins

Bounce Rate

55%

How fast is Parcellab growing?

Parcellab has grown by 747.6% in the last 6 months according to SimilarWeb.

How do people interact with Parcellab?

Last month, Parcellab received 633k visitors who spent an average of 1.3 minutes on the website and visited 2.0 different pages per session. Overall, 55% of people bounce on the first visit.

How do people find Parcellab?

206.3k people (33%) visit Parcellab directly. 28.3k (4%) people search for them in Google. Whereas, 3.9k (1%) discover Parcellab through Facebook, Reddit, and YouTube. 19k (3%) visitors come from Parcellab's email newsletters. Finally, 5.5k (0.9%) people come from affiliates and or paid referrals.

Who uses Parcellab?

Parcellab's top market is the United Kingdom and they receive 215.6k (34.0%) people.
Then the 2nd is Germany with 145.7k (23.0%).
The 3rd is is Poland with 126.1k (19.9%).

Traffic Growth (last 6 months)

All Traffic Source

Country Share

Traffic Growth (last 12 months)

See 12/mo Traffic Stats

What are Parcellab's ads on Google?

Google Ads

parcelLab - Better Alternative - Proactive Shipping Comms

https://parcellab.com/the-leading-operations-experience-management-platform/

parcelLab is a leader in post-purchase CX. Trusted by 500+ brands and multi-award winner. Bring your customers back, increase revenue while reducing service enquiries. Try now! Industry Leader. Cross and Up-sell. AI & Data Driven Approach. Enterprise Grade Capable.

Keyword: narvar

parcelLab - Better Alternative - Proactive Shipping Comms

https://parcellab.com/the-leading-operations-experience-management-platform/

parcelLab is a leader in post-purchase CX. Trusted by 500+ brands and multi-award winner. Bring your customers back, increase revenue while reducing service enquiries. Try now! Data Driven OXM Platform. Custom Track & Trace Page. Better CX, Comms & ROI.

Keyword: narvar tracking

parcelLab - Better Alternative - Proactive Shipping Comms

https://parcellab.com/the-leading-operations-experience-management-platform/

parcelLab is a leader in post-purchase CX. Trusted by 500+ brands and multi-award winner. Bring your customers back, increase revenue while reducing service enquiries. Try now! Industry Leader. Cross and Up-sell. Custom Track & Trace Page. Trusted By Global Brands.

Keyword: aftership

Global Tracking w/ parcelLab - Industry Leader - parcelLab.com

https://parcellab.com/platform/

Global Tracking w/ parcelLab - Real-time Latency Capacity

https://parcellab.com/platform/

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