Review (August 2025)
The premier paper store for unique gifts, cards, gift wrap, wedding invitations, stationery, crafts, party supplies, paper, envelopes & more.
165M
Estimated Revenue
879.42k
Website Visitors
2.9/5
Trustpilot Score
What do we know about Paper Source?
Estimated Revenue (2020)
$165M
Total Employees
890
Founded
1983
Industry
Retail
Location
Chicago, United States
About
Paper Source: The premier paper store for unique gifts, cards, gift wrap, wedding invitations, stationery, crafts, party supplies, paper, envelopes & more.
What is Paper Source's Revenue?
Paper Source's estimated revenue for 2024 is $165M.
What does Paper Source do?
Give, Live, Create, Celebrate! It's more than what we do. It's the core of who we are. We live by our mission to inspire you to "Do Something Creative Every Day". Whether that's by giving thoughtful gifts, living a well-organized life, creating your project, or celebrating life's special moments, we strive to bring joy to every step of your creative journey. Handcrafted Heritage: When Sue Lindstrom opened the first Paper Source location in Chicago in 1983, she set out to share the beauty of handcrafted papers from around the world, with the world – and we continue to carry this mission in everything we do. Over the past three decades, we've expanded our products, grown our team of passionate creative professionals, and connected with communities nationwide. In 2015, Winnie Park brought new life to the Paper Source legacy. Her experience holding executive leadership positions for global brands, including Hong Kong-based luxury shopping leader DFS and Levi Strauss and Company, combined with her distinguished expertise in Global Marketing, eCommerce, and Merchandising have allowed Paper Source to reach a perfect synergy where product decoration meets creative innovation Paper Source Eco-Story: At Paper Source, we live for all things paper. We create, craft, color, cut, shape, and print with papers of all sizes, styles, and artisanal materials. But above all else, we cherish, protect, and adore every fiber of our paper with every fiber of our being. We take care to ensure Paper Source products put the environment first, focusing on sustainability and social responsibility while upholding our commitment to the exceptional, premium quality you've come to expect out of every Paper Source product and experience
What are the monthly traffic metrics for Papersource?
6/mo Traffic Growth
-1.20%
All Time Traffic Growth
Create Free Account
Monthly Hits
879k
Time on Site
3.4Mins
Pages per Visit
4.0
Bounce Rate
53%
How fast is Papersource growing?
Papersource has grown by -16.1% in the last 6 months according to SimilarWeb.
How do people interact with Papersource?
Last month, Papersource received 879k visitors who spent an average of 3.4 minutes on the website and visited 4.0 different pages per session. Overall, 53% of people bounce on the first visit.
How do people find Papersource?
230.3k people (26%) visit Papersource directly. 552.7k (63%) people search for them in Google. Whereas, 41.5k (5%) discover Papersource through Facebook, Reddit, and YouTube. 4.4k (0%) visitors come from Papersource's email newsletters. Finally, 21.4k (2.4%) people come from affiliates and or paid referrals.
Who uses Papersource?
Papersource's top market is the United States and they receive 821.5k (93.4%) people.Then the 2nd is Canada with 8.9k (1.0%).The 3rd is is Mexico with 4.8k (0.5%).
Traffic Growth (last 6 months)
What do Papersource's customers say about them?
Review Score
2.9/5
Total Reviews
5
Info
Paper Source5 Star
20.0%
4 Star
20.0%
3 Star
0.0%
2 Star
0.0%
1 Star
60.0%
Read reviews that mention
katie manderson
As a PR & marketing company I deal with…
Reviewed on 2020-11-27T19:50:16
As a PR & marketing company I deal with a LOT of printing companies. This is the first time I have used Paper Source.The 1 star is for the printed material it was a good standard. The lack of the other 4 stars is due to the worst customer service I have EVER experienced. My emails were not responded to and if one was (I sent several) its was never followed up. It is a do or die company - by that I mean you had better get your artwork 100% perfect as it could never be a fault of theirs....I spent an hour talking to them from the UK a call that cost me over £100 to be told I was in the wrong and the most they could do was possible pay half the delivery cost...I will never use their services again due to the customer services.
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Anna
My package took two weeks to arrive. …
Reviewed on 2020-07-24T22:01:16
My package took two weeks to arrive. Half of the products I ordered were missing.I cannot reach Paper Source customer service on by phone. I've tried twice and was on hold with phone customer service for 5 minutes and then the phone line went dead. I tried twice, same experience both times. Seems this company ships slowly, makes shipping mistakes, isn't there for customer support and I have to say, the prices were sky-high. I own a small e-commerce business. We wouldn't stay in business long this kind of inconsideration for the customer. Won't be purchasing from Paper Source again.
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Cris
Amazing Store <3
Reviewed on 2020-06-29T06:34:39
I do enjoy buying cute stuff because I love making scrapbook. And Paper Source don't disappoint me because they have lots of what I need.I keep on coming back here and I also recommend it to my colleagues.
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Paula Dixton
Beware!!
Reviewed on 2020-06-12T23:57:02
Beware!!! Do not use them for your save the date or wedding invitations. Here was my experience basedon trying to order 30 save the date invites for my wedding:
-I had to keep following up regarding status. I received excuses.
-The local store told me to contact customer service. Isn't this a service they need to provide if they realize they are not delivering?
-COVID hit, and they confirmed they would send everything to me. They sent it to the store and told me it was my issue to solve. This took multiple emails to customer service to resolve.
-The proofs came back twice with errors. They made the same ones more than once.
-I reached out to customer service at the end of this process multiple times and no one got back to me.
-I constantly received excuses and it felt like it was my problem to deal with. Where is the ease and customer service in that?
-I was told for my trouble I would received a custom mail stamp with our return address. Do you think I ever received that?
-It took almost 2 months from the order I placed prior to COVID to arrive.
-No apologies from Corporate.
-My local contact initially tried to assist but after having g to follow-up with her on status, I felt very much on my own. For me to have to keep asking for status updates, for telling me I need to contact headquarters because she is getting nowhere and for the stream of excuses, it was and remains to be unprofessional.
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Lee Desjarlais
Best place to get some small stationary…
Reviewed on 2020-05-21T12:41:21
Best place to get some small stationary treats and cool little things!
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