Natalie S. Kushnir-Friedman
OVO. Screwing over 1 paying customer at a time.
Reviewed on 2021-01-14T21:59:23
OVO doesn't have terrible customer service. They just don't have customer service. Period.Order the Raptors x OVO pregame sweat suit. Loaded the website 3 hours before launch with my account logged in to ensure I got what I wanted - white hoody and matching sweatpants, for a very special birthday gift. Order was confirmed 1 min after purchase. Shipping label was created 6 days later. That was Dec 22. UPS has no tracking information because they haven't received the package yet. 2 emails to customer service. First being very polite, second being slightly aggravated. A week since the first email has been sent. I have not heard back. Charged $350. And can't even have the decency to confirm if my package is in the warehouse or missing. A simple "well look into it" would have done. Instead I get ignored. During pandemic times when online sales are surging, you'd think this reputable brand could atleast respond to an email.read more
Reviewed on 2020-09-29T22:09:22
No returns no exchanges! Don't bother shopping online.
Smedium, I mean Medium doesnt hold up to North American sizing - that made in China tag tells it all.
Sweater was perfect.Thank God.
Long sleeve t was small. Not slim fit. Small. aka Short.
Rain jacket was smedium. Sad.
Dad cap fit was weird. Too much bunching at the top.
SO SAD. I spent $544 after shippng and taxes.
ROBBED.
Dont support this website. (Heartbroken) - Go to their stores if you love their stuff.read more
Good quality of products! Shipping is very slow.
Reviewed on 2020-07-15T13:29:51
I always go to the OVO store to shop. But since the pandemic started, I tried shopping online.Items: T- shirts and hoodies- very good quality! Canadian made!
Shipping: worst! They sent me a notification that my package has been delivered, but I didn't received it yet! I checked their courier, FedEx, it says package is still on its way.
Customer service: It's a hit or miss. You're lucky if the staff who replies to your email is well- trained at their job. If not, good luck!read more
I ordered a pair of slippers for my…
Reviewed on 2020-07-03T19:02:54
I ordered a pair of slippers for my boyfriend. The slippers had the owl logo on the top in gold.In around 1,5 week the logo started to peel even though the slippers had only been used inside maybe every other day for 1,5 week. I contacted customer service and received an answer back that Said I should’ve returned the item within 2 weeks. At that time I’d waited around 4 days for an answer and therefore went over the 2 week returntime. I wrote back that the item was flawed and that it is bad customer service to pay that much for slippers and get that answer back. Haven’t heard back yet and Will probably not buy from the website again...read more
Reviewed on 2020-06-26T15:20:16
- Fast shipping
- Premium Quality T-Shirts (Made in Canada)
Nice t-shirt gives a premium feel.
Ordered $500.00 worth of clothes from…
Reviewed on 2020-06-24T16:48:10
Ordered $500.00 worth of clothes from the app on May 29, 2020. After a week contacted OVO by email,as no phone contact is available, asked as to when the items would be shipped was promptly email back, 10-15 days for shipping. After the the 15 days I contacted OVO again as to when the items would be shipped, received the exact same response, 10-15 days for shipping. I requested they ship immediately or refund my monies, I received absolutely no response from them! This is not how you run a company! I feel I’ve been scammed!read more
Overpriced goods with poor customer service
Reviewed on 2020-01-07T12:10:37
I ordered a sweatshirt for my son for Christmas, followed the sizing guide online however they are very small compared to a normal in this case medium.The returns policy is only 14 days and they wont make an exception even during holiday season when people are gift shopping. Very poor service for very expensive not worth the money good.read more
Reviewed on 2019-12-02T16:59:52
Ordered 2 pieces, and although the order came quickly I received someone else’s order completely.A bit annoyed that I now have to return this at a cost to myself. Either yourselves or UPS have messed up.read more