Review (April 2024)
Nespresso usa brings luxury coffee and espresso machine straight from the café and into your kitchen.
214.88M
Estimated Revenue
15.47M
Website Visitors
1.7/5
Trustpilot Score
What do we know about Nestlé Nespresso SA?
What is Nestlé Nespresso SA's Revenue?
Nestlé Nespresso SA's estimated revenue for 2023 is $214.88M.
What does Nestlé Nespresso SA do?
Coffee is at the heart of everything we do, and consumer satisfaction is why we do it. Our story started with one simple idea: everyone should be able to make the perfect cup of coffee at home. Something we still believe today, which is why we think delivering the highest quality coffee, sip after sip, is so important. To achieve this, we continuously strive for innovation. Our coffee experts look for the world's most exclusive coffees, and create new and exciting blends through a very strict coffee selection process. We create exceptional coffee experiences by continuously reinventing our coffee system, and the way coffee lovers can enjoy our coffee, transforming coffee culture on a global scale. We are committed to making a positive impact. We source our coffee from unique regions, working in partnership with over 110 000 farmers through our Nespresso AAA Sustainable Quality™ program around the world. We help them achieve high certification standards – for example in water management, biodiversity and fair worker treatment – through our long-term partners Rainforest Alliance and Fairtrade international. At Nespresso, we offer personalized services to our Club Members: from delivery and repair to customer care and recycling systems. We are in direct contact with coffee lovers through our e-commerce platform, boutiques and social media, allowing us to anticipate and cater to their every need. We also provide a full range of machines and coffees to meet the specific needs of the world's most foremost hotels, restaurants and business customers. Our business Solutions enable your company to offer the perfect cup of coffee to your employees, clients and customers, every time. Nespresso is not just coffee. It's a genuine experience that combines perfection and pleasure, simplicity and aesthetics. Learn more, visit http://www.nestle-nespresso.com/
What are the monthly traffic metrics for Nespresso?
6/mo Traffic Growth
-34.30%
All Time Traffic Growth
Create Free Account
Monthly Hits
15M
Time on Site
4.0Mins
Pages per Visit
5.0
Bounce Rate
46%
How fast is Nespresso growing?
Nespresso has grown by -7.1% in the last 6 months according to SimilarWeb.
How do people interact with Nespresso?
Last month, Nespresso received 15M visitors who spent an average of 4.0 minutes on the website and visited 5.0 different pages per session. Overall, 46% of people bounce on the first visit.
How do people find Nespresso?
6.9M people (45%) visit Nespresso directly. 7.1M (46%) people search for them in Google. Whereas, 192.2k (1%) discover Nespresso through Facebook, Reddit, and YouTube. 382.9k (2%) visitors come from Nespresso's email newsletters. Finally, 658.2k (4.3%) people come from affiliates and or paid referrals.
Who uses Nespresso?
Nespresso's top market is the United States and they receive 3.4M (22.1%) people.Then the 2nd is France with 1.8M (11.4%).The 3rd is is Canada with 1.1M (7.2%).
Traffic Growth (last 6 months)
What are Nespresso's ads on Google?
Google Ads
Nespresso® Official Site - Exclusive Black Friday Savings
https://www.nespresso.com/us/en/machinelistblock
$99 Select VertuoPlus Machines and 35% Off Other Machines. Sale Ends in 5 hours Types: Coffee, Espresso, Latte Brands: Nespresso, VertuoLine, OriginalLine
Nespresso® Official Site | Save On Last Minute Gifts
https://www.nespresso.com/us/en/order/machines
3 days Left To Order Before The Holidays. Shop Now! Heats In Seconds. Enjoy Our Welcome Gift. Free Coffee Samples. Try New Nordic Flavors. Shop Our Holiday Offer. Free Shipping. Stylish & Durable. Coffee Perfection At Home. Models: VertuoPlus, Evoluo.
Nespresso® Official Site - Mother's Day Sale - Shop Now
https://www.nespresso.com/us/en/order/capsules/vertuo/vl-indulgent-pack-holiday
30% Off All Machines plus $20 Free Coffee for New Members! Brands: Nespresso, VertuoLine, OriginalLine Types: Coffee, Espresso, Latte
Nespresso® Official Site - Free Shipping & Free Samples
https://www.nespresso.com/us/en/vertuo-coffee-pods
Nespresso Sustainably Sources Coffee From Small Independent Coffee Farmers. Support Today.
Nespresso® Official Site | Energy Efficient Machines | nespresso.com
https://www.nespresso.com/us/en/direct-days
Reduce Your Carbon Footprint While Enjoying Quality Espresso. Shop Machines Today! Stylish & Durable. Coffee Perfection At Home. Heats In Seconds. Models: VertuoPlus, Evoluo, Essenza Mini, Pixie, Citiz.
What do Nespresso's customers say about them?
Review Score
1.7/5
Total Reviews
2441
Info
Nespresso5 Star
15.0%
4 Star
5.0%
3 Star
5.0%
2 Star
0.0%
1 Star
75.0%
Read reviews that mention
sandra soriano
Had issues with both my machines sent…
Reviewed on 2021-04-06T22:47:59
Had issues with both my machines sent one in for repair but when I received it ,it still wasn’t workingcalled them back and spoke to a representative they decided to send me a new one well when I got the new one it wasn’t even the same machine so once agin I call them back they send out the correct machine finally so I call them back and asked them for instructions on how to send back the other machine they tell me that they would send ups and that the driver would have a preprinted label since I had no printer!! Sounded awesome at first so ups comes picks up my machines the one that was incorrect and the one that was broken that they asked me if I wanted to donate witch I said yes !! Put both machines in the same box and that was it ..so I thought! So I kept calling because my other machine was still having issues so I decided to get it repaired call the and they tell me that they don’t repair the original line so they sent me a new one ... I called them today because I was having issues placing a online order then I find out that they never received the other machines I sent back !!!! Months later!!!!! Are you kidding me ??????then their asking me for proof of pickup from the ups driver witch he didn’t give me anything!!!!!! It’s so unprofessional to wait so long to tell you that they never received the dam returns what do I do now ??? I have no proof that I sent it because I was never provided anything to confirm pick up !!!! Lesson learned take it your self to the ups store and ask for a receipt and hold on to it for several months because you never know with this company...and even the ups driver told me not to worry because the have a contract with Nespresso so I I didn’t even think twice about it my mistake I’ll never buy nesspresso agin !!!??
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Rahel
Worse product and customer service…
Reviewed on 2021-04-06T21:02:27
Worse product and customer service ever. The machine stopped after less than 2 month of usage.I called customer service they said they come to collect it to repair, it will take minimum 10 days and if we want a spare machine to use we need to pay. any way... they said they will come to collect it between 5-10 PM, but never appeared!
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Robbin
Broken machine after 3 months
Reviewed on 2021-04-06T14:20:06
The machine was great at first until it broke after only 3 months of use. Now it’s trapped at the“repair centre” in Montreal and I cannot get any updates on my machine.
Whenever I call nespresso customer service for a status update on my machine I am told everytime to call after a different date. Clearly they’re just passing the problem onto the next person to deal with. I asked if I would be sent a notification when my machine would be sent back to me and was told no so me as the customer is supposed to just keep calling the customer service line everyday until my machine magically shows up on my doorstep one day.
The most frustrating part is I had just put in a $200 order of coffee before my Vertuo Next machine broke. Now I have had to buy a new coffee machine, coffee and filters while I await for mine to be repaired. It’s been one month already.
Stay away from the Vertuo Next line. Terrible machine. If you read on their social media pages or on Reddit everyone’s Vertuo Next is breaking down after a couple months use.
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Tom L
Dreadful
Reviewed on 2021-04-02T11:18:53
First, the Nespresso machine purchased from their website didn't work. OK, this can happen.They agreed to replace it and asked if I wanted an a.m. or p.m. collection. I chose a,m,, but on the day of collection I received an e-mail saying collection would be between 8 a.m. and 8 p.m. Then I received an e-mail saying that they'd made an unsuccessful attempt to collect, but no-one had called to collect. When I complained I was offered a credit towards Nespresso purchases. This should have been applied to my account immediately, but wasn't. The following day I got an e-mail offering me a smaller credit!
As a new customer, I was supposed to get a welcome gift with my first or second order. Nowhere is it clearly explained how you get this gift. Apparently, a banner should appear at the top of the screen when you start to make an order, but it didn't. Furthermore, orders for delivery can only be in multiples of 50, but this isn't mentioned until you try to check out with an order in other quantities. Their customer service people, when questioned about this, actually seem to know very little about what customers see on the screen (they talk about preselected packs and "sleeves", none of which appeared when I was ordering; I gave up arguing with them about this as it was clear they had no idea what they were talking about and wouldn't accept that they were wrong). Having placed an order, I was very surprised to get an e-mail a couple of days later telling me that the couriers had made an unsuccessful attempt to deliver it. This was very surprising as I was at home at the time this attempt was allegedly made, and sitting within feet of my entryphone, so there was no chance of me not having heard it ring. It didn't ring. There was no attempt to deliver. The couriers said they would send an e-mail giving me the opportunity to choose a delivery slot. No such e-mail arrived, so I was left knowing only that they would attempt a delivery between 9 in the morning and 10 at night! As it turned out, on the day they were going to deliver between 9 a.m. and 10 p.m., they didn't come at all, so I spent the whole day waiting in for a delivery that wasn't even attempted. Great service!
Finally, the instructions on how to use the machine given in the booklets that were sent with the machine are different to the instructions given in the video on the Nespresso website and in another, more detailed, booklet which is only available as a download from the website. You'll only know about this booklet if you look on the website, because there is no reference to it in the documents sent with the machine.
I wonder if George Clooney has as much trouble with these clowns.
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Zoltan
Deffective machine - no warranty service
Reviewed on 2021-04-02T06:34:34
Machine was not working from day one - purchased in Denmark. No way to return it. If you write themthey will always reply you from a "noreply" mail address and refuse to deal with the problem.
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Peter Broughan
@NespressoUK: Will not replace defective machine.
Reviewed on 2021-04-01T21:46:46
@NespressoUK: 1 yr old Magimix stopped working. 4 times in for repair, 4 times returned still not working!Promised replacement after 3rd return, then denied.
They are now trying to fob us off with getting a replacement from John Lewis where the machine was originally purchased. There is a 2-year repair guarantee on this machine that they are refusing to honour. AND they still refuse to offer recyclable capsules.
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Gabi Biele
DAMAGED MACHINE
Reviewed on 2021-03-30T23:45:49
I’ve been trying to enjoy my Vertuo machine that my husband gave to me as a Christmas gift and it seems impossible to have things right with Nespresso.My machine came to me defected and did not warm my coffee. I called the Customer Service line and they told me I have to microwave my coffee or run the an used capsule before to get hot coffee because the machine its european and people from there do not drink hot coffee which does not make any sense at all.
After almost 45 minutes in line trying to get a proper solution for my issue the agent offered me to send the Vertuo Chrome instead and wait for 6 weeks or get the same machine. I told her I dont want the same machine but it seems a troublemaker and I asked to send me the Vertuo Chrome and Id use my old regular coffee machine instead.
While I was waiting I recieve a confirmations that my order was processed and when I see they sent me THE SAME VERTUO MACHINE without my permission.
I clearly told them I didt want the same machine and keep having the same issue but they did it anyways.
I called back and the ladie said that I requested that because the Vertuo Chrome was out stock and over again I have to explain that I DONT WANT THAT MACHINE.
Now the agent says that the other machine only comes in 6 weeks and I have to wait but she would follow up with me since they made a second mistake with me.
I’ve been waiting now for 9 weeks using my other regular coffee machine instead and I today I tried make coffee today and the machine simply DOES NOT WORK AT ALL. The blue its frozen and does not run the capsule . I turned on the machine from the outlet and nothing changed.
I called the Customer Care again and asked to check on the status on the Vertuo Chrome machine and and its still not available. I saw on the app that the bundle machine its in stock which is the same machine Ive been waiting for 9 weeks and they dint want to send me because it has the milk frother which is ridiculous because my Vertuo did come with a milk frother so I could have enjoyes my machine since Christmas since I have the issue but they did want to do it .
Nobody could help me after almost one hour on the phone because the department in charge has to give me a call to explain that they cannot sent the machine I want because has the frother. Its so disrespectful what Nespresso is doing with me. My husband spent so much money buying this machine all this expensive capsules and I cannot enjoy it. I just keep wasting my time and patience trying to get what its mine as a right. I dont recommend Nespresso at all and Im so disappointed by the way they are dealing my case.
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Kate
Terrible customer service
Reviewed on 2021-03-26T15:53:42
Terrible customer service, untrustworthy company.
Absolutely terrible experience with Nespresso.My friend told me she had the same experience when dealing with a refund but I did not listen. It took almost 4 months to finalize my return. I found they were constantly giving me excuses for why I did not receive my return slip (could be in junk mail - checked and it wasn't there, their IT was down - but in my previous call with the same customer service rep they said I would receive it immediately). Then they went back and forth saying I won't have to pay for my return then I would as if they were trying to not make me do a refund. Finally got my slip, returned it and they received the product back in January and it's now March and I have only received the credit. Called the toll line to have it transferred into my account and the customer service representative submitted the form right away and when I asked for her to read back my credit card number to make sure there wouldn't be any issues with receiving the money, she said she wasn't able to because it was already submitted.
Advice for anyone wanting to process a return: Have your lawyers ready and make sure you ask to speak with management. They do not escalate anything unless you are taking serious action against them.
No matter how good quality or enjoyable their products are, I will NEVER purchase from Nespresso ever again. I do not trust the company and I don't think my family or my colleagues will ever purchase with them either after hearing about my experience.
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