I have a Gmail on my phone confirming…
Reviewed on 2021-05-07T02:39:36
I have a Gmail on my phone confirming one yr online and print service, but get blocked when try use it.Am told I never had it. Just read it 2 days ago, got code from nat geo to access it, was prevented from entering code, which then expired. I have Gmail proof I have subscription n get daily notifications from Nat Geo, who is now owned by Disney, not google, so y is google preventing me from my nat geo acct, forgive me, but what business is it of URS?read more
Reviewed on 2021-03-15T23:14:07
Iv allways been a big fan of your tv shows, there great learning experinces, but lately what is with this chang chang chang the QUEEN OF SOUL,i mean really you play this at least 50 times a day if not more, cant you be a little more constuctive, i feel your trying to brain wash me , agsain as i write this ,i have to listen to this over and over , i mean for real be serious.read more
Fire customer support people
Reviewed on 2021-03-10T21:00:39
Just had the most ridiculous conversation with not 1 but 2 (supervisor) customer service people.....
Firstfrom Philippines who COULD NOT UNDERTAND AND ANSWER BASIC QUESTIONS RE: no issues received for 3 months. Both she and supervisor (American who spoke English) could not listen or understand the problem. Each gave different info re: problem, then adding 3 more problems.
Glad to find N G complaint site....seems I experienced same problems with customer service.
Simple questions, rude etc etc etc.......
....will not renew current sub...read more
What has happened to the "National Geographic Magazine?"
Reviewed on 2021-03-09T01:51:42
Fifty-seven years ago, an older gentleman that I worked with suggested I become a member of National Geographic.My hobby was then and still is amateur radio and I conversed, using Morse code, to fellow radio enthusiasts all over the world. He said this magazine would open up the world to me and he would be willing to sponsor me to become a member.
Well, that was one of the best decisions I ever made. I read the magazine from cover to cover and even loved looking at the great advertisements, such as Cadillac automobiles. Over many years, I also have recommended the NG to friends and family and gave subscriptions as Christmas presents.
Then, several years ago, NG changed the paper and finish to a different type and queried members how they liked it. I was not impressed at all with the quality and appearance and gave my opinion to NG. The NG made the revision permanent to my disappointment but I could live with it.
In the last few years, the magazine has changed drastically in many aspects. The magazine has transformed from geography and culture to opinionated social issues, anti-police position, anti-capitalism, and liberal political agenda. Also, political editorials are the last thing I want to read expressing the editor’s ideology. The NG should be politically neutral and stick to geography, space, and other related topics.
The colorful graphics and charts look impressive at a glance but are difficult to gather clear data. The change to small font and font type to cut printing cost has made it difficult for this subscriber and other fellow members to read.
Customer service is horrible! My experience has been that people that filled those positions are rude, difficult to understand, and can’t answer simple questions. The NG website is also sub-standard and needs to be updated and improved.
When my membership ends in 2021, I will not be renewing it. I no longer recommend this publication.
The NG Board of Directors needs to address all of these issues if they don't want to lose their valued subscribers.read more
Reviewed on 2021-03-04T05:37:09
The website is the worst. It stopped letting me login even though I had 3 months left on my subscription.When I contacted customer service, I got a form email telling me to send screenshots, which I did, but never heard back from them. Will try by phone to make sure they don't try to charge me for another year. They have ruined a formerly good site.read more
The website and apps are horrendous!
Reviewed on 2021-02-17T01:22:02
The website and apps are horrendous!
Painfully slow loading time, pages not working, links broken,constantly logging me out.
I've cancelled my subscription mainly because of how frustrating the app is.read more
SUBSCRIPTION DOESN'T WORK! Customer service no reply!
Reviewed on 2021-02-07T03:50:15
Paid for a subscription a couple of weeks ago. I have a confirmation email of my subscription and yet when I went to sign on and show my son (age 5)who is totally into animals, it said my email address is not on the database. I have sent them 3 EMAILS now! I have not had a single response other than that the ticket has been received. It is an absolute joke! DO NO USE THIS SERVICE! It is fine if all goes well but if you have a problem good luck.read more
Reviewed on 2021-02-05T15:56:32
My favorite Chanel on TV, in fact i learn so much from it it became part of my education program