Review (March 2024)
The world’s most innovative companies build communication solutions using messagebird’s applications and apis — to talk to customers over any channel, for any use use, anywhere in the world.
95M
Estimated Revenue
611.72k
Website Visitors
1.5/5
Trustpilot Score
What do we know about MessageBird?
Estimated Revenue (2020)
$95M
Total Funding
$300.12M
Total Employees
360
Founded
2011
Industry
Telecommunications
Last Funding Date
Series C Oct 2020
Location
Amsterdam, Netherlands
About
MessageBird: APIs, tools, customer support software, and a global connectivity network to elevate business to customer relationships.
What is MessageBird's Revenue?
MessageBird's estimated revenue for 2023 is $95M.
What does MessageBird do?
MessageBird powers communication between businesses and their customers — across any channel, always with the right context, and on every corner of the planet. If you've ever ordered takeaway, returned a package, contacted customer service or requested a login code, it's almost guaranteed your interactions have been powered by MessageBird's technology. Our products, tools and omnichannel solutions are building blocks that help businesses streamline conversations through their customers' preferred channels — like SMS, Voice, WhatsApp, WeChat, Messenger, Email and more. This versatility gives end consumers instant, safe and secure access to information they need. It also means they can spend less time on hold, avoid repeating stories to multiple agents, and get more time to do what they love. Headquartered in Amsterdam, MessageBird's global business reaches billions of devices, serves over 20,000 customers and operates across nine hubs. Since 2011, we have grown to a powerhouse team of 500 employees who represent more than 55 nationalities, and we're proud to be a "Work Anywhere" company.
What are the monthly traffic metrics for Messagebird?
6/mo Traffic Growth
18.70%
All Time Traffic Growth
Create Free Account
Monthly Hits
612k
Time on Site
5.1Mins
Pages per Visit
8.0
Bounce Rate
43%
How fast is Messagebird growing?
Messagebird has grown by 21.2% in the last 6 months according to SimilarWeb.
How do people interact with Messagebird?
Last month, Messagebird received 612k visitors who spent an average of 5.1 minutes on the website and visited 8.0 different pages per session. Overall, 43% of people bounce on the first visit.
How do people find Messagebird?
378.1k people (62%) visit Messagebird directly. 166.1k (27%) people search for them in Google. Whereas, 38.2k (6%) discover Messagebird through Facebook, Reddit, and YouTube. 13.9k (2%) visitors come from Messagebird's email newsletters. Finally, 359.5 (0.1%) people come from affiliates and or paid referrals.
Who uses Messagebird?
Messagebird's top market is the Indonesia and they receive 72.1k (11.8%) people.Then the 2nd is Netherlands with 55.4k (9.1%).The 3rd is is United Kingdom with 44.4k (7.3%).
Traffic Growth (last 6 months)
What do Messagebird's customers say about them?
5 Star
0.0%
4 Star
0.0%
3 Star
0.0%
2 Star
10.0%
1 Star
90.0%
Read reviews that mention
Jesse Kayado
Stay away
Reviewed on 2021-03-05T21:01:24
The Whatsapp onboarding is terrible and when you ask for less-robotic support (some guy sending your Help Center links)they tell you to pay 500 USD for premium support and that they give a better onboarding experience to those who subscribe upfront... I precisely don't want to subscribe upfront to test the product. MessageBird failed "my test" miserably.
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Frank
Worst onboarding experience ever
Reviewed on 2021-01-13T16:08:32
Onboarding experience is the. worst! Wanting to try out their product, even in sandbox would be fine but am "under review".Back and forth over what info they're looking for takes days, incessant illogical need for a company website, inflexible in conversations. I think they don't even want to sell their product?
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Emil Petersen
Cannot under any circumstances…
Reviewed on 2021-01-11T16:28:16
Cannot under any circumstances recommend this company.
Their Inbox product is horrible. It doesn't work.It suffers bugs and basic functionality. They ask for a high price. When you need support (for a product full of bugs), you are asked to pay even more to get a support plan.
Their sales and advertisement for Inbox is (or was) lying. They have all these great integrations, but when you have swiped your credit card, some are not ready, some are only offered in beta (with a very buggy and changing API).
When you reach out to their support, they get back a couple of days later and often have no useful response. As an example, I reported what I believed to be a bug. I sent thorough details of what I expected and what I experienced. I got back a reply basically sending me a link to their documentation and nothing else.
Initially, they had live chat support available. That was removed. I imagine this was done either to gain more revenue from having people paying for it, or because they were simply overwhelmed with inquires as a consequence of their buggy products.
With respect to their SMS sending API, we experience serval users that have never been able to receive SMS. It simply isn't delivered. However, in the Messagebird logs, it says it was successfully delivered. We tried to reach out serval times but was never resolved.
I find it very ironic there is a picture on their website of their founder doing a presentation where the slideshow in the background says "Move fast and break things". A company this size should understand the importance of delivering great products and excellent customer support to stay in business.
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Ali
the worst customer support
Reviewed on 2020-12-06T14:35:40
the worst customer support. nobody helps you and reply your messages...
Philip Hagemann
Worst customer service ever.
Reviewed on 2020-09-28T09:27:19
Worst customer service ever.
Sergey Valentinov
This company is FRAUD
Reviewed on 2020-09-23T12:48:27
This company is a phantom, cheating people with money and their service does not work.Hey trash I want my money because I'm going to open a chargeback today.
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Maikel
Don't get me wrong
Reviewed on 2020-09-23T09:33:33
Don't get me wrong, the API is awesome, however...
The user interface to the platform is beyondhorrible.
It starts with the basics of being unable to login (and not getting any feedback on the website) and having to open an incognito window to login.
Next automatic credit topping off simply just doesn't do what you expect it do, all it does it create an invoice which is beautiful when that happens on a Friday night and customers haven't been able to login with 2FA cause of insufficient credit.
So at this point, you figure you'll just top it off manually. However nothing is a simple as it seems with messagebird, first you get for some reason a French checkout, but okay we use google translate and carry on, next you'll have to enter your billing name and postal code, every single time without being able to save it, which is weird cause it saves all the other information but still wants you to fill in those exact 2 fields every time. But whatever, you move on and actually proceed and find out the incredible lack of payment options so you dig out your credit card and fill in the information just to receive some odd error, nothing specific just no funds were apparently added to the account. Next, you try to contact support which after 48 hours tells me to use a different credit card, not explaining why the one I used doesn't work, but again on we go. New credit card found and we start again, fill in the 2 fields for the god knows time, after which we get another weird error. Still really requiring the funds to be in the account we try again and this time it managed to get through and the credit is finally at what we want it to be. Now surprise surprise, 5 days later apparently the transaction which showed an error also went through, and now we have double the credit...
Needless to say I'm not even going to bother trying to contact support again for this, cause they will just blow you off and not acknowledge any of the issues.
The upside however is that at least I won't have to add funds to the account for a while and deal with the horror show that the website actually is.
TL;DR The support is horrible, the website is horrible, API is neat.
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Danny
The support is really bad
Reviewed on 2020-09-15T20:13:53
The support is really bad. The fastest response i got was 3 days, and when the answer doesnt help you (and most of the times it doesnt),you have to wait a few days again for a new answer that doesnt help you.
Also i wanted to activate transactional email. I'm not exaggerating, it took almost 1,5 month, nobody seemed to know what i was talking about.
They seem to be using their service called "inbox" themselves as their support system. But clearly its not working.
read more
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