Review (August 2025)

A bath, body, skin and haircare company devoted to creating fresh, ethically-sourced, cruelty-free, vegetarian, handmade, low-waste and effective products.

1.3B

Estimated Revenue

1.93M

Website Visitors

3/5

Trustpilot Score

What do we know about Lush Fresh Handmade Cosmetics North America?

Estimated Revenue (2020)

$1.3B

Total Employees

2800

Founded

1994

Industry

Cosmetics

Location

Vancouver, Canada

About

Lush Fresh Handmade Cosmetics North America: A bath, body, skin and haircare company devoted to creating fresh, ethically-sourced, cruelty-free, vegetarian, handmade, low-waste and effective products.

Social Links

Alexa Ranking: 45114

What is Lush Fresh Handmade Cosmetics North America's Revenue?

Lush Fresh Handmade Cosmetics North America's estimated revenue for 2024 is $1.3B.

What does Lush Fresh Handmade Cosmetics North America do?

Every brand builds itself on a philosophy. It's what defines them, shapes them, makes or breaks them. It's what prompts people to gravitate towards or turn away from them. Our approach to skincare keeps in mind that everyone is unique, and that applies to their skin, too. We believe in allowing skin to function naturally, with as little interference as possible. We love products that benefit the skin in a gentle way. We appreciate that you're the person who's most familiar with how your skin behaves and reacts to the changing seasons and products you use, and we'll always be there to help you find the perfect products and skincare routines. We believe that fresh is best. While fruit is growing on a tree, it receives a constant flow of energy. As soon as it's picked, it starts to decompose. The sooner we use it, the higher its nutrients and the greater the benefit to your skin. With that in mind, we regularly stock our fridge with the finest, freshest ingredients ready to be mixed together and turned into your favorite products. A great example is our Fresh Face Masks, which are made and sent out to stores every week so that your skin can soak up the benefits of all the nutrients and enzymes packed into each mask. It's the freshest way to keep skin happy! We incorporate our strongest beliefs into the sourcing, production and selling of each product. We never test on animals, nor do we work with anyone who does. Plus, we're passionate and resolute when it comes to our sourcing process. We put so much love and care into our products, and it's vital for us to work with suppliers who do the same. Our dedicated ethical buying team is tasked with researching and meeting with suppliers whose values align with ours. If they tick all the boxes, they go into our skincare products. Learn more about our products, people and opportunities here: https://www.lushusa.com/stories

What are the monthly traffic metrics for Lushusa?

6/mo Traffic Growth

9.40%

All Time Traffic Growth

Create Free Account

Monthly Hits

2M

Time on Site

3.5Mins

Bounce Rate

45%

How fast is Lushusa growing?

Lushusa has grown by -3.4% in the last 6 months according to SimilarWeb.

How do people interact with Lushusa?

Last month, Lushusa received 2M visitors who spent an average of 3.5 minutes on the website and visited 5.0 different pages per session. Overall, 45% of people bounce on the first visit.

How do people find Lushusa?

663.4k people (34%) visit Lushusa directly. 1.1M (59%) people search for them in Google. Whereas, 34.6k (2%) discover Lushusa through Facebook, Reddit, and YouTube. 26.9k (1%) visitors come from Lushusa's email newsletters. Finally, 6.7k (0.3%) people come from affiliates and or paid referrals.

Who uses Lushusa?

Lushusa's top market is the United States and they receive 1.7M (90.1%) people.
Then the 2nd is Canada with 22.6k (1.2%).
The 3rd is is United Kingdom with 21.4k (1.1%).

Traffic Growth (last 6 months)

All Traffic Source

Country Share

Traffic Growth (last 12 months)

See 12/mo Traffic Stats

What are Lushusa's ads on Google?

Google Ads

Lush® Bath Bombs | Original Fizzy Bathtime Treats

https://www.lushusa.com/bath/bath-bombs/

For Tons Of Fizzy Fun, Explore Our Bath Bombs And Find A New Favorite! Order Online. Settle In For A Good Soak With An Original Lush Invention, Packed With Essential Oils. Freshest Ingredients. 100% Vegetarian. Fighting Animal Testing.

lushusa.com - Buy your Lush haul online - LUSH Bath Products‎

http://www.lushusa.com/popular-picks/

Explore our range of innovative cosmetics to find your next ride-or-die product. Fighting Animal Testing · Freshest Ingredients · 100% Vegetarian Brands: Lush Products, Lush Cosmetics, Lush USA

Lushusa.com | Lush® Up Your Bathroom | Head-to-Toe Indulgence‎

https://www.lushusa.com/

Browse Our Best-selling Body Butters, Shower Gels, Bath Bombs, And More. Treat Yourself To. Luxurious Cosmetics. Get Your Lush Goodies Online. Browse And Buy Now! 100% Vegetarian. Fighting Animal Testing. Freshest Ingredients. Brands: Lush Products, Lush

lushusa.com - LUSH Shampoo Bars - Lasts up to 80 Washes‎

http://www.lushusa.com/hair/shampoo-bars/

Fresh, Decadent & Handmade. Treat Yourself with LUSH! Freshest Ingredients · Fighting Animal Testing · 100% Vegetarian Types: Brazilliant Shampoo Bar, Copperhead Shampoo Bar, Lullaby Shampoo Bar

Lushusa.com | Up To 80 Washes In A Bar | Buy Your Lush® Haul Online‎

https://www.lushusa.com/hair/shampoo-bars/?gclid=EAIaIQobChMIk-Cw4O2X3wIVAS9pCh2jWQu_EAAYASAAEgKVnvD_BwE

With These Shampoo Bars, You'll Have Gorgeous Hair Every Time. Order Online Today! Concentrated Pucks Of Shampoo That Can Outlast Two To Three Bottles Of Liquid Stuff. Fighting Animal Testing. Freshest Ingredients. 100% Vegetarian. Brands: Lush Products,

What do Lushusa's customers say about them?

Review Score

3/5

Total Reviews

7

Info

Lush Cosmetics
5 Star
33.3%
4 Star
0.0%
3 Star
16.7%
2 Star
16.7%
1 Star
33.3%
Read reviews that mention
Sopirez

Awful shipping

Reviewed on 2021-04-05T18:56:54

How can a company in this current time of online ordering have such awful shipping.I was told it was on its way a week ago but according to the link it’s still not left. I like lush but I’m done.
read more
Molly

Nice products but customer service…

Reviewed on 2021-03-09T05:13:33

Nice products but customer service sometimes really sucks. I came to the store with my two littledaughters and expected more attention((
read more
k kellogg

blown away by the terrible customer…

Reviewed on 2021-01-08T15:33:35

blown away by the terrible customer service. ordered online a week ago, immediately received aconfirmation email and was promptly charged - after several attempts chatting with snarky customer care members just trying to get AN UPDATE or TRACKING or anything further regarding my order, my order was cancelled by an associate. the yummy smelling lotion is absolutely not worth the stress. having once been a loyal customer at my local lush before the pandemic, unfortunately this experience has all out made me not want to do business here anymore. thanks.
read more
Kura Pham

tldr; if you want your order ASAP, ask them for a cancellation.

Reviewed on 2020-10-23T06:48:37

So i made an order and received a confirmation number on Day 1, cool. The LUSH system told me that shipping might be delayed due to COVID,no biggie. I fell and injured my leg and knee on Day 3. Day 4, I contacted LUSH customer service to issue a refund. Employee reached out to ask for my order number so they can cancel it as soon as possible for me. I emailed her with the requested information. I was never contacted again and that exact night, I was charged for the order. That meant they’re gonna ship the order soon. Day 5, I sent another cancellation request and provided the order number in the same email. The customer service responded with “Sorry, we can’t cancel the order because it’s getting shipped out to you right now. Here’s the tracking number.” Day 6, I am angry. I send LUSH an angry email, expressing that I am extremely upset and am asking to process a return immediately. I do not want this order in my home. I want to process the return before it got here so i can just send it right back. I receive an email from customer service telling me he’s sorry but my email about cancellation came in after working hours (I responded at 5pm) so he can’t do anything anyway, and he can only start a return process after the order gets to me. Day 7, the order comes by but fails to be delivered because “no one was home at the delivery time”, despite me waiting around at home all day for this order. I didn’t hear a knock and the doorbell wasn’t rung. I’m not going to sit at the window and watch for a truck to come by. Day 8, I get my order. I go to a store personally to return it. When I got home, I received a system email from LUSH that says my order “is on its way!” with the tracking number I was given on Day 5. So it seems that the first customer service employee received my response and decided to charge me to ship my order overnight, and instead of saying anything, went completely silent and never responded back to me. tldr; if you want your order to come by ASAP, ask for a cancellation and they’ll charge you and send you the order overnight apparently.
read more
Darcy

Lush is my new BFF

Reviewed on 2020-07-12T08:24:05

I love all the products ?I have received from Lush. Customer Service has always helped me when I havehad questions about some of there products and have even sent me free samples of other products to try. The shipping is fast and it makes my skin feel refreshed! Thank you Lush
read more
Lailani Ryan

I LOVE LUSH PRODUCTS AND THEIR CUSTOMER…

Reviewed on 2020-02-29T21:10:01

I LOVE LUSH PRODUCTS AND THEIR CUSTOMER SERVICE, BETTER THAN ANY COMPANY OUT THERE.THESE ARE THE BEST PRODUCTS YOU CAN BUY. I HAVE ACNE PRONE SKIN SINCE I WAS 14. THE VANISHING CREAM IS A BLESSING. ITS TURNING BACK TIME ON MY FACE. IM 50 AND LOOKING YOUNGER FROM THE VANISHING CREAM. MIRACLE MAKER!!!! THANK YOU LUSH ❤️
read more

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