Review (April 2024)

Enjoy shopping clothing, shoes, outdoor gear and more from l.l.bean, all made for the shared joy of the outdoors.

435M

Estimated Revenue

22.92M

Website Visitors

1.8/5

Trustpilot Score

What do we know about L.L.Bean?

Estimated Revenue (2020)

$435M

Total Employees

3000

Founded

1912

Industry

Retail

Location

Freeport, United States

About

L.L.Bean: Enjoy Free Shipping with $50 purchase on clothing, shoes, outdoor gear and more, all made for the shared joy of the outdoors.

Social Links

Alexa Ranking: 15950

What is L.L.Bean's Revenue?

L.L.Bean's estimated revenue for 2023 is $435M.

What does L.L.Bean do?

L.L.Bean, Inc. has been a trusted source for quality apparel, reliable outdoor equipment and expert advice for over 100 years. Founded in 1912 by Leon Leonwood Bean, the company began as one-man operation. With L. L.'s firm belief in keeping customers satisfied as a guiding principle, the company eventually grew to a global organization with annual sales of $1.56 billion. Their company headquarters are in Freeport, Maine, just down the road from Their original store. With over a century in business, a satisfied customer is still Their most important goal. They're proud of Their heritage and values, and They invite you to celebrate with exciting events and activities throughout the year. In the meantime, you're welcome to browse the stories, facts and figures in this section and learn more about Their company, Their heritage and Their history. L.L.Bean is a privately held, family-owned company. They do not release financial and operational information beyond what you will find here and They do not produce an annual report.

What are the monthly traffic metrics for Llbean?

6/mo Traffic Growth

-12.10%

All Time Traffic Growth

Create Free Account

Monthly Hits

23M

Time on Site

3.8Mins

Bounce Rate

40%

How fast is Llbean growing?

Llbean has grown by -4.1% in the last 6 months according to SimilarWeb.

How do people interact with Llbean?

Last month, Llbean received 23M visitors who spent an average of 3.8 minutes on the website and visited 4.0 different pages per session. Overall, 40% of people bounce on the first visit.

How do people find Llbean?

11.3M people (49%) visit Llbean directly. 8.5M (37%) people search for them in Google. Whereas, 786k (3%) discover Llbean through Facebook, Reddit, and YouTube. 523.3k (2%) visitors come from Llbean's email newsletters. Finally, 1.3M (5.6%) people come from affiliates and or paid referrals.

Who uses Llbean?

Llbean's top market is the United States and they receive 22.3M (97.4%) people.
Then the 2nd is Netherlands with 161.9k (0.7%).
The 3rd is is United Kingdom with 64.1k (0.3%).

Traffic Growth (last 6 months)

All Traffic Source

Country Share

Traffic Growth (last 12 months)

See 12/mo Traffic Stats

What are Llbean's ads on Google?

Google Ads

LLBean.com | Official Site | Be An Outsider‎

https://www.llbean.com/

Rating for llbean.com: 5.0 - Email reply time: 3 hours Shop L.L.Bean - Built to Last. Free Shipping With $50 Purchase.

Buy Duck Boots at L.L.Bean - Original Handstitched in Maine‎

https://www.llbean.com/llb/shop/506697?page=footwear-llbean-boots

Buy Duck Boots From L.L.Bean Today. Free Shipping, No Minimum Order.

L.L.Bean: Official Site | Be An Outsider‎

https://www.llbean.com/

Shop L.L.Bean - Built to Last. Free Shipping With $50 Purchase. Great gear. Legendary service. Unbeatable quality. Highlights: Founded In 1912, Offering High-Quality Products.

LLBean.com | Official Site | Be An Outsider‎

https://www.llbean.com/

Shop L.L.Bean - Built to Last. Free Shipping With $50 Purchase. Legendary service · Great gear · Unbeatable quality Types: Outerwear, Flannel, Bean Boots, Slippers, Outdoor Gear

Men's Slippers | Cozy & Always Comfortable | LLBean.com‎

https://www.llbean.com/llb/shop/503380?page=mens-slippers

Buy Men's Slippers at L.L.Bean. Free Shipping With $50 Purchase. Legendary service. Be an Outsider. Great gear. Unbeatable quality.

What do Llbean's customers say about them?

Review Score

1.8/5

Total Reviews

253

Info

L.L.Bean
5 Star
5.0%
4 Star
0.0%
3 Star
15.0%
2 Star
5.0%
1 Star
75.0%
Read reviews that mention
Nicholas Hope

Don’t shop with LL Bean

Reviewed on 2021-05-18T23:54:43

Don’t shop with LL Bean. Seriously!!!??!! They make you pay full postage for the return.$8.00 return postage fee for a $24.00 shirt. What a joke!!!!!!
read more
Gail M. Howard

Bought a set of the Egyptian cotton…

Reviewed on 2021-05-16T22:45:54

Bought a set of the Egyptian cotton sheets. Washed them and then put them on the bed.The elastic in the fitted sheet is no longer there. The sheet is now hanging over the mattress. Very poor
read more
Nancy

Ordered a robe for xmas

Reviewed on 2021-05-14T13:43:48

Ordered a robe for xmas. Wore it from late December till early May and it has a big hole in the upper back.Spoke w/ customer service. Told to send it back! This would be about 5 weeks it said on their site (due to slow service right now). Why would they want the robe anyways?! Crazy. I have to pay for shipping, too. It shed excessively right out of the box. I was finding big clumps of blue all over the house. What a cheaply made robe. I paid about 65.00 for this. Done w/ LL Bean for good! They're an inferior company. Sad evolution. They used to be so good.
read more
L Jackett

Bad Customer Service

Reviewed on 2021-05-12T16:19:56

I will never purchase from LL Bean again. It is a dishonest company that does not stand behind their products.I sent back a pair of Storm Chasers that were leaking. I spoke to Kay on 4/29/21 about the return, and she sent me a UPS label. At no time did she tell me there might be a problem with returning them because I'd had them since 2019 or possible wear on the shoes. She told me the company would take my word for it that they were leaking. I spoke to Melissa on 5/6/21 about the Storm Chasers. She told me that I could receive a full refund or exchange them. The company didn't have any black women's Storm Chasers so I asked her to hold a men's pair for me as I wasn't sure I wanted them due to the single choice of color. On 5/7/21 Deb called me very early in the morning to tell me that LL Bean would not honor the exchange or refund. When I questioned her regarding Melissa's plan, she told me Melissa would call me back. She never did. I called twice on 5/11/21 and once on 5/12/21 and never spoke to Melissa. During the 5/12/21 phone call, Kristen read me supposed notes from Melissa completely changed from our actual conversation, making me out to be a liar. Finally, on 5/12/21, a supervisor called me to tell me LL Bean wouldn't do anything for me regarding the defective Storm Chasers. I will not continue to do business with a company that doesn't have integrity.
read more
Yogalady

I ordered 2 sun protective shirts…

Reviewed on 2021-05-08T21:19:59

I ordered 2 sun protective shirts online using the LL Bean size chart. I ordered a small.Both shirts were much too big and not really a size small. I returned them and got XS and they were still a bit big. Their size chart is not accurate and you will be charged shipping to return/exchange merchandise.
read more
Caroline Stevens

LLBean mailed me the wrong size shirt

Reviewed on 2021-05-06T16:22:23

LLBean mailed me the wrong size shirt. They then sent the correct size and in order to return the wrong one to them,I had to wait for them to MAIL me a shipping label. I sent it back right away. Every month now I receive an email saying that they have not received it. I spend an hour contacting customer service, waiting on hold, waiting for callback, then the "nice lady" tells me that it is just taking more time than usual. I have already wasted a full day. The OLD LLBean was great. I bought ten plaid shirts for my family at Christmas - have been a loyal customer - never again! So frustrated!!!!
read more
Eddie Dilbert

I recently returned a backpack

Reviewed on 2021-05-03T08:12:17

I recently returned a backpack. I had to fight to return it. The original backpacks quality was and is poor.This was the second one with the same failure. Llbean has to know about this.
read more
Magdalena Migdal

Horrible return process

Reviewed on 2021-05-02T18:22:02

Horrible return process. They told me it would be 4-6 weeks before my return was processed "due to covid" delays.It's now been almost 8 weeks and they only thing their team does is keep saying the process is almost complete. Give me my money back, this is completely unacceptable. Will warn others
read more

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