Review (April 2024)

Liveperson's conversational ai-powered chatbots & messaging tools help businesses understand customer intent, increase conversions, & reduce costs.

281.17M

Estimated Revenue

160.42k

Website Visitors

4/5

Trustpilot Score

What do we know about LivePerson?

Estimated Revenue (2020)

$281.17M

Total Employees

1700

Founded

1995

Industry

Computer Software

Location

New York, United States

About

LivePerson: LivePerson's Conversational AI-powered chatbots & messaging tools help businesses understand customer intent, increase conversions, & reduce costs.

Social Links

Alexa Ranking: 38190

What is LivePerson's Revenue?

LivePerson's estimated revenue for 2023 is $281.17M.

What does LivePerson do?

LivePerson makes life easier for people and brands everywhere through trusted Conversational AI. Our Conversational Cloud platform empowers consumers to stop wasting time on hold or crawling through websites and message their favorite brands instead, just as they do with friends and family. Our 18,000 customers, including leading brands like HSBC, Orange, GM Financial, and The Home Depot, use our conversational solutions to orchestrate humans and AI at scale and create a convenient, deeply personal relationship — a conversational relationship — with their millions of consumers. LivePerson was named to Fast Company's World's Most Innovative Companies list in 2020 and is a founding member of EqualAI. For more information about LivePerson (NASDAQ: LPSN), please visit www.liveperson.com.

What are the monthly traffic metrics for Liveperson?

6/mo Traffic Growth

23.30%

All Time Traffic Growth

Create Free Account

Monthly Hits

160k

Time on Site

2.1Mins

Bounce Rate

59%

How fast is Liveperson growing?

Liveperson has grown by -15.3% in the last 6 months according to SimilarWeb.

How do people interact with Liveperson?

Last month, Liveperson received 160k visitors who spent an average of 2.1 minutes on the website and visited 2.0 different pages per session. Overall, 59% of people bounce on the first visit.

How do people find Liveperson?

56.7k people (35%) visit Liveperson directly. 63k (39%) people search for them in Google. Whereas, 24.1k (15%) discover Liveperson through Facebook, Reddit, and YouTube. 2.4k (1%) visitors come from Liveperson's email newsletters. Finally, 63.7 (0.0%) people come from affiliates and or paid referrals.

Who uses Liveperson?

Liveperson's top market is the United States and they receive 79.6k (49.6%) people.
Then the 2nd is United Kingdom with 11.3k (7.0%).
The 3rd is is Brazil with 6.8k (4.2%).

Traffic Growth (last 6 months)

All Traffic Source

Country Share

Traffic Growth (last 12 months)

See 12/mo Traffic Stats

What are Liveperson's ads on Google?

Google Ads

LivePerson™ Official Site - #1 Conversational AI Platform

https://www.liveperson.com/

LivePerson™ Offers A Complete Solution to Create, Manage & Optimize Conversational AI. Message With Consumers On The Most Popular Digital Channels — All From A Single Place. 24/7 Technical Support. 40+ Integrations. Secure and Scalable. Boost User Satisfaction.

LiveEngage | #1 Chat Software‎

https://www.liveperson.com/

Add chat to your website and increase overall sales & CSAT. Quick & easy setup. Services: Customer Support Bots, In-App Support Messaging, Mobile Interactive Chat, Website Messenger.

LivePerson™ Official Site | #1 Brand-to-Consumer Messaging‎

https://www.liveperson.com/

Trusted by 18,000 Brands. Robust, Seamless & Secured. Message Your Customers. 24/7 Support · Chat Support Available Services: Customer Support Bots, In-App Support Messaging, Mobile Interactive Chat, Website Messenger

The Best AI Powered Chatbots - LivePerson™ AI Messaging

https://www.liveperson.com/products/ai-chatbots/

Increase Sales & Improve Customer Support With a Measurable, AI-Based Chatbot Solution. See Why The Most Innovative Brands Choose LivePerson To Power Their Chatbot Operations. 40+ Integrations. Lower Operational Costs. Better Customer Service.

LivePerson™ Official Site | Your Custom AI-Powered Chatbot‎

https://www.liveperson.com/products/ai-chatbots/

LivePerson Has a Complete Solution to Create, Manage, and Optimize Bots for all Businesses. Increase Conversion Rates, Higher Sales, and Lower Operational Costs with Automation. 24/7 Technical Support. Make Your Own Bots. Lower Operational Costs. 40+ Inte

What do Liveperson's customers say about them?

Review Score

4/5

Total Reviews

107

Info

LivePerson
5 Star
65.0%
4 Star
20.0%
3 Star
0.0%
2 Star
5.0%
1 Star
10.0%
Read reviews that mention
Rajiv

Appalling customer service

Reviewed on 2021-05-02T01:33:41

Appalling customer service. We discontinued their service and cancelled last year,yet were charged over $1200 this year. No way of communicating with them as there was no response to numerous emails, so the only recourse was challenging the charge with our bank. For a company that sells customer service, theirs is non-existent. Several billing problems when we started, too. Chaotic company that should be avoided.
read more
MKH

Inconsistent technology outside of BASIC functions.

Reviewed on 2020-12-01T21:50:41

LivePerson is great if you just want to use the basic of basics features on their platform.For starters they offer 2 different types of "chat"; Live Chat and Messaging. I think it would be better to have 1 actual chat option, instead of the 2 different types that are offered. Features for BOTH are something that I'd like in ONE option, but with some features available on Messaging, and others on Live Chat, it can make it difficult to figure out which one would work 100% the best for your scenario. The moment you get into anything remotely complicated, including their bots, performance is unbelievably inconsistent. Bots constantly need to be baby sat as they stall out more than a couple times a month. Meaning, for example, an end user ends up in a bot, selects an option, and NOTHING happens, even though NO changes have been made to the bot, and the bot had been working perfectly fine for days/weeks after the last change was made. Using SDEs to pull customer info is also inconsistent. Sometimes it pulls the data requested, sometimes it doesn't. Analytics don't seem to be consistent either. A few groups here have noticed this and it has caused major concern. As far as customer service is concerned, it's OK. If you have the contact information for a technician, it's usually pretty easy to get a hold of someone. Otherwise, using their chat in the program, you're almost always going to have a ticket submitted on your behalf. I've been an admin for the LivePerson platform at 2 different companies and always found the product quirky, but since their changes from about a year ago, inconsistency seems to be the only thing consistent with this application. It also seems like new features are being constantly added. I think before anymore new features are released, LivePerson needs to take a long hard look at what they're already offering and work to get the bugs out before adding anything new.
read more
Patricia

Awesome Collaboration and Team Work

Reviewed on 2020-08-24T20:54:18

The LivePerson team has been awesome to work with, very patient and understanding of our unique needs.They have been supportive and helpful in the continuous building and optimization of our account.
read more
Justin Gagnon

They advertise Voice To SMS but its…

Reviewed on 2020-08-10T17:01:54

They advertise Voice To SMS but its nowhere on the site. Everything's Automated so there's no way to reach an actual person.I wasted two hours trying to play with their platform today and I am not impressed. Companies like this advertise something, real you in, waste your time and then don't give you what you actually wanted.
read more
Cheryl

We had a rough time fixing some issues…

Reviewed on 2020-06-03T19:36:17

We had a rough time fixing some issues we had last fall but things have gotten much better.Good recovery.
read more
Mike

Great Support!

Reviewed on 2020-05-20T23:55:12

LivePerson offers great support and the messaging capabilities are exactly what we needed!
Eun Kim

Great platform

Reviewed on 2020-05-15T20:33:14

LivePerson has been a great partner for us in turning our business into a messaging-first company.Call centers are expensive and not as efficient as agents and bots handling conversations.
read more
Sarah

Liveperson is our solution provider for…

Reviewed on 2020-05-14T10:58:27

Liveperson is our solution provider for WhatsApp for over a year now. We're a big travel app,and receive over +1000 conversations daily and our experience with LivePerson has been smooth. In terms of software, our agents found it very easy to use. In terms of support, our account team has been extremely supportive and proactive. Livechat technical support have shown significant improvement over the year. What I like the most, besides the support, is LP's conversation builder, makes building chatbots, even complex ones, simple with the dropdown interface. The report builder is also great, helped our operations teams track their performance and pinpoint improvement opportunities. My only recommendation would be to spend more time on the data metrics definitions documentation and formula calculation explanation.
read more

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