They won’t post negative reviews on their website
Reviewed on 2021-04-22T14:28:29
I recently ordered a pair of shoes from Keds.com and unfortunately, the pair I received was defective.One shoe was bigger than the other. They would allow a “free” exchange, which I did not want - but refused to provide a prepaid shipping label even though the product was defective, ans I had to pay for return shipping. Their customer service people were not necessarily rude, but stuck to their script and were unhelpful. When I received an email from Keds.com asking me to review my purchase experience I was honest and posted what I just said above. Today I got an email from them saying that my review did not “meet their standards” and wouldn’t be posted. I won’t be purchasing from this site again and advise you not to.read more
This is the second time I’ve had a bad…
Reviewed on 2020-12-22T23:58:45
This is the second time I’ve had a bad experto the keds. I LOVE the shoes but for some reason they always get something wrong.First I am a 5.5 and I ordered the striped Cambray and they gave me a size 10 in all white. I did the return and everything and the lady was so rude. Next I ordered another pair of shoes and they didn’t ship them. It says delivered but they never arrived. That gave me a refund but still no shoes. Terrible customer service. Again I love the shoes but it seems like they don’t wanna sell. :(read more
Ultimate Comfort to my feet!!
Reviewed on 2020-09-24T15:18:58
I have always loved Keds! Classic Sneaker, it never goes out of style! Cute and very comfortable!
I love Taylor Swift and I know that she…
Reviewed on 2020-09-08T11:51:27
I love Taylor Swift and I know that she is the endorser of Keds shoes. Thats why I love this brand,actually I just bought shoes from this store because of her and planning to purchase more soon. ?read more
Exchange for size that fit
Reviewed on 2020-07-04T15:53:57
Tried to do a return, same shoe, same price, different size. They charged me $15.00 more,then charged me $5 for the return, even though it was a swap. It didn't bother me at the time, but I should say that the shoe they sent me looked as if it had been worn. This is Keds, such a shame they treat customers as poorly as they do. I don't know what is going on with my returns or even if I will get a refund. Order them elsewhere. keds.com is horrible to deal with. They won't listen and then take their money. I will have to get the bank on this. I was so excited, it was a really bad experience. Strangest thing, my order history keeps changing from moment to moment. I can't even get it to stay stable long enough to send the other shoes back.read more
Incorrect item was sent and no refund
Reviewed on 2020-06-15T10:31:27
Incorrect item was sent. I ordered two pairs of Keds and was sent ( after two months waiting)two pairs of completely different shoes....not even leather. I contacted someone through their website and was told they would send me a partial refund. Are they kidding! I’m really upset about this but what can I do?read more
I ordered some white multi sequin shoes…
Reviewed on 2020-02-10T19:51:41
I ordered some white multi sequin shoes for my wedding and i got something COMPLETELY different.They are all over pink in a size 9 and i am a 5.5. They sent me a prepaid label and said i have to reorder the shoes. I am extremely upset....with the wedding coming up and being a full time student the idea of ordering online was that i dont have the time to go buy these in person but now I have to make time to return something I didn't even order. Mind you all they offered me was free expedited delivery once i order them again. Horrible experience would not recommend them.read more
Excellent customer service
Reviewed on 2020-01-14T01:05:51
Excellent customer service
I accidentally ordered the wrong size shoe and when I called they cancelled it for me right away!The woman, that I talked to, was extremely polite.read more