Review (August 2025)
3.33M
Estimated Revenue
396.86k
Website Visitors
2.3/5
Trustpilot Score
What do we know about Joyetech?
What are the monthly traffic metrics for Joyetech?
6/mo Traffic Growth
24.40%
All Time Traffic Growth
Create Free Account
Monthly Hits
397k
Time on Site
2.8Mins
Pages per Visit
4.0
Bounce Rate
48%
How fast is Joyetech growing?
Joyetech has grown by 329.0% in the last 6 months according to SimilarWeb.
How do people interact with Joyetech?
Last month, Joyetech received 397k visitors who spent an average of 2.8 minutes on the website and visited 4.0 different pages per session. Overall, 48% of people bounce on the first visit.
How do people find Joyetech?
129.7k people (33%) visit Joyetech directly. 257.9k (65%) people search for them in Google. Whereas, 3.3k (1%) discover Joyetech through Facebook, Reddit, and YouTube. 0 (0%) visitors come from Joyetech's email newsletters. Finally, 0 (0.0%) people come from affiliates and or paid referrals.
Who uses Joyetech?
Joyetech's top market is the United States and they receive 92.9k (23.4%) people.Then the 2nd is China with 44.2k (11.1%).The 3rd is is Russian Federation with 22.3k (5.6%).
Traffic Growth (last 6 months)
What do Joyetech's customers say about them?
Review Score
2.3/5
Total Reviews
6
Info
Joyetech5 Star
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4 Star
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3 Star
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2 Star
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1 Star
100.0%
Read reviews that mention
marcus gordon
Joyetech Teros device
Reviewed on 2019-07-08T09:15:59
I bought a Teros eCig device from them and I believe it was defective. When I used the service it was just coat my mouth and throat with hot liquid rather than produce vape like other devices do,which would cause me to have coughing fits, as well as it being an extremely unpleasant experience.
After months of contacting them social media and email customer service team, they sent me a replacement by UPS.
UPS wanted to charge me £17.17 in fee to collect them item, which was more than the item cost me in the first place.
This item was also defective, so I contacted the email team again, and they sent me another by UPS, and again, UPS wanted to charge me £17.17 in fees. Which I refused.
I'm not sure why the company keeps sending their warranty replacement items by UPS if they're going to charge more than the item is worth in fees to complete delivery of it. But they do, and that makes no sense to me.
However, they were willing to send to replacements, and that's the only reason why they're not getting a 1* review.
However, I now have two defective Joyetech Teros devices, which ideally I'd like to send back to them by free post so they can test them. But they're not interested in that.
Don't buy the Teros, it's a terrible device.
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Damien Murphy
I payed joytech for a e-cigarette…
Reviewed on 2019-02-11T05:26:39
I payed joytech for a e-cigarette $134.00 through PayPal 2 weeks ago my payment includes shipping byDHL with in 3 to 7 days
I have sent them 19 messages ask them to please contact me as to where my purchase is I have had no response from them I’ve tried calling and the person at the other end just hangs up when they hear english
Paypal are into it which is a 30 day period before they even make a decision as to weather I will get my money back as they already sent it on to joy tech
This is on there website
Operation Philosophy
Quality and customer service are the decisive factors in any enterprise's future. With that in mind, Joyetech implements the policy: "Customer first, Quality first". We build the Joyetech brand with high quality products and trustworthy customer service. We believe that innovation is the soul of development and paves the way for the creative innovation that you find in our products.
I laughed when I read it
So I suggest no one ever buys from joytech online
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Stephen Ornelas
WARNING WILL ROBINSON - THIS JOYETECH COMPANY JACKS YOU
Reviewed on 2018-12-01T17:24:31
This is a Chinese run business cutting as many corners as it possibly can. We are talking about ridiculous wait times for responses,lack of customer service support, lack of dedication to putting out a clean and effective product. Products come out of the box looking used and worn. Customer service is a nightmare. They don't back their product. They are hoping that you just forget and walk away, or buy another one 3 months later.
These are all the same company BTW: Joyetech, Eleaf, Wismec, MyVapors, Vivant, White Elephant. The are also attempting to come out with an e-liquid line.
I would advise NOT purchasing their products, or selling their goods. These are not nice people. The company has hellish turnover, they treat their employees like capital, and the management is atrocious.
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Eduard W.
Buyers beware!!
Reviewed on 2018-06-19T17:58:40
Buyers beware!!! This company or Wismec (same origins) doesn't care for it's customers or their product quality.90 days warranty is not acceptable. Second device failed within 10 months and support refused to replace it...
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nicholas cave
Joyetech takes no responsibility for faulty vtc dual
Reviewed on 2017-05-03T17:15:29
I bought a Joyetech evic vtc dual and ultimo atomizer from a shop in istanbul for 440TRY (124,5USD).I checked that it is an original using the scratch card provided. After using it less than a month, it stopped reading the coil. As if there is no atomizer attached to it. Spring loaded 510 is perfectly in place and I tried 3 different atomizers but got the same result. I contacted Joyetech customer service but they said that they can't do anything about it. Thus, unfortunately I paid 124,50usd and got nothing in return, literally. I am furiously mad at Joyetech for this neglectful behaviour and urge you to reconsider if you are planning to buy one of their products as internet is full of "no atomizer found" error complaints and when that happens, joyetech offers no help.
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