Review (March 2024)

Helprace is a cloud-based customer service software suite with a ticketing system and self-service help desk. collect ideas, feedback, build a knowledge base or community. more than 10,000 businesses use our helpdesk to support their customers. sign up for a free 30-day trial today!

119k

Estimated Revenue

189.8k

Website Visitors

3.8/5

Trustpilot Score

What do we know about Helprace?

Estimated Revenue (2020)

$119k

Total Employees

2

Founded

2011

Industry

Computer Software

Location

Tampa, United States

About

Helprace: Helprace is a cloud-based customer service software suite with a ticketing system and self-service help desk. Collect ideas, feedback, build a knowledge base or community. More than 10,000 businesses use our helpdesk to support their customers. Sign up for a free 30-day trial today!

Social Links

Alexa Ranking: 335896

What is Helprace's Revenue?

Helprace's estimated revenue for 2023 is $119k.

What does Helprace do?

Helprace is a one stop solution for your organization's helpdesk, feedback community and other customer service needs. Our story goes like this. We've always been a little crazy about customer service and getting businesses to understand their customers better. That's why we came up with Helprace, a cloud-based web app that scales as you grow. Helprace lets your company offer spectacular customer service in an all-in-one platform. Our help desk software consists of a support ticket system, knowledge base, community and feedback widget. Using powerful features, Helprace increases productivity of customer service agents, optimizes their daily workflows and keeps every ticket accounted for.see less

What are the monthly traffic metrics for Helprace?

6/mo Traffic Growth

10.50%

All Time Traffic Growth

Create Free Account

Monthly Hits

190k

Time on Site

1.4Mins

Bounce Rate

71%

How fast is Helprace growing?

Helprace has grown by -13.6% in the last 6 months according to SimilarWeb.

How do people interact with Helprace?

Last month, Helprace received 190k visitors who spent an average of 1.4 minutes on the website and visited 2.0 different pages per session. Overall, 71% of people bounce on the first visit.

How do people find Helprace?

61.9k people (33%) visit Helprace directly. 115.7k (61%) people search for them in Google. Whereas, 1.1k (1%) discover Helprace through Facebook, Reddit, and YouTube. 0 (0%) visitors come from Helprace's email newsletters. Finally, 0 (0.0%) people come from affiliates and or paid referrals.

Who uses Helprace?

Helprace's top market is the United States and they receive 33.1k (17.4%) people.
Then the 2nd is Germany with 15.2k (8.0%).
The 3rd is is China with 13.8k (7.3%).

Traffic Growth (last 6 months)

All Traffic Source

Country Share

Traffic Growth (last 12 months)

See 12/mo Traffic Stats

What are Helprace's ads on Google?

Google Ads

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UserVoice Alternative - Helprace.com‎

http://helprace.com/uservoice-alternative

Award-winning feedback & help desk. User friendly. Try it for Free now! Higher Agent Productivity · Reduce Support Requests · 5X Customer Satisfaction Highlights: Empower Support Teams, Build Relationships

UserVoice Alternative‎

https://helprace.com/uservoice-alternative

Award-winning feedback & help desk. User friendly. Try it for Free now! +250% Customer Engagement. 5X Customer Satisfaction. Reduce Support Requests. Higher Agent Productivity. Highlights: Empower Support Teams, Build Relationships.

UserVoice Alternative‎

https://helprace.com/uservoice-alternative

Award-winning feedback & help desk. User friendly. Try it for Free now! Higher Agent Productivity. 5X Customer Satisfaction. Reduce Support Requests. +250% Customer Engagement. Highlights: Empower Support Teams, Build Relationships.

UserVoice Alternative - Helprace.com‎

https://helprace.com/uservoice-alternative

Award-winning feedback & help desk. User friendly. Try it for Free now! 5X Customer Satisfaction. +250% Customer Engagement. Higher Agent Productivity. Reduce Support Requests. Highlights: Empower Support Teams, Build Relationships.

What do Helprace's customers say about them?

Review Score

3.8/5

Total Reviews

2

Info

Helprace

[email protected]

1-877-744-1221

Tampa

5 Star
50.0%
4 Star
50.0%
3 Star
0.0%
2 Star
0.0%
1 Star
0.0%
Read reviews that mention
Gregory

Great and complete help desk solution

Reviewed on 2016-05-05T13:05:14

We use Helprace complete help desk solution with ticketing, community and KB. Plenty of features,user-friendly UI. Everything is perfect and we are just waiting for several personal features to be released for us.
read more
Walter Zadanchuk

A decent helpdesk and community solution for any small business

Reviewed on 2015-03-11T14:22:04

The ticketing system is quite solid and it’s far ahead of email that most small businesses are used to.The selling point however is the community and the four-category feedback portal. Users can ask a question, report a problem, give praise and all of that is transcribed directly into the admin panel. It’s a great feature and I wish more helpdesk software had adopted this. I wish there were slightly better reporting but other than that it fits the bill quite nicely as far as my needs go as a small business. Perhaps later down the road I’d like to see a dashboard and time tracking for tickets. Since Helprace is cloud-based, it's a easy for small businesses to grow with. I would advise that whoever is considering Helprace first determine whether they want a certain level of interaction with their end user as it's a great all-rounder in that department.
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