Review (August 2025)
Gengo provides fast, affordable, and high quality translation services in all major languages by 1000s of certified translators worldwide.
8.86M
Estimated Revenue
742.44k
Website Visitors
1.6/5
Trustpilot Score
What do we know about Gengo?
Estimated Revenue (2020)
$8.86M
Total Funding
$26.72M
Total Employees
1100
Founded
2008
Industry
Translation And Localization
Last Funding Date
Series C Aug 2015
Location
Shibuya, Japan
About
Gengo: Gengo provides fast, affordable, and high quality translation services in all major languages by 1000s of certified translators worldwide.
What is Gengo's Revenue?
Gengo's estimated revenue for 2024 is $8.86M.
What does Gengo do?
Gengo is a global provider of crowdsourced human translation at scale. Via our online order form or API integration, individuals and businesses worldwide can order online translations from a network of more than 20,000 pre-tested translators working across 35 languages. Gengo is a truly international company, incorporated in the U.S. and headquartered in Tokyo. Our team embodies this global spirit with representatives from Japan, U.S.A., U.K., Canada, Australia, Switzerland, Kazakhstan, Russia, Italy, Singapore and more. Our customer base is equally diverse and ranges from individuals to large enterprise clients like YouTube, TripAdvisor, Rakuten and Vestiaire Collective. https://gengo.com/
What are the monthly traffic metrics for Gengo?
6/mo Traffic Growth
0.20%
All Time Traffic Growth
Create Free Account
Monthly Hits
742k
Time on Site
7.6Mins
Pages per Visit
6.0
Bounce Rate
35%
How fast is Gengo growing?
Gengo has grown by -18.2% in the last 6 months according to SimilarWeb.
How do people interact with Gengo?
Last month, Gengo received 742k visitors who spent an average of 7.6 minutes on the website and visited 6.0 different pages per session. Overall, 35% of people bounce on the first visit.
How do people find Gengo?
386.5k people (52%) visit Gengo directly. 227.1k (31%) people search for them in Google. Whereas, 20.4k (3%) discover Gengo through Facebook, Reddit, and YouTube. 7.9k (1%) visitors come from Gengo's email newsletters. Finally, 1.8k (0.2%) people come from affiliates and or paid referrals.
Who uses Gengo?
Gengo's top market is the Colombia and they receive 85.9k (11.6%) people.Then the 2nd is United States with 67.7k (9.1%).The 3rd is is Germany with 62.9k (8.5%).
Traffic Growth (last 6 months)
What are Gengo's ads on Google?
Google Ads
gengo.com - Translation Service - Gengo - 21,000+ Certified Translators
https://gengo.com/?gclid=CKLbpsrz6tMCFZQbGAodb5YPwQ
21,000+ native certified translators. Translate affordably from $0.06 per word.
Human Translation - 21,000+ Certified Translators - gengo.com
https://gengo.com/
Affordable, reliable, fast & accurate. Support for all major languages. Highlights: Fast Turnaround, Flexible Translation Platform, Human Quality…
Gengo | Certified Translations | Professional translations 24/7
https://gengo.com/
Professional translations in under 24 hours, starting from $0.06 per word. The leading...
Keyword: video translation
Gengo | Certified Translation | Cheap & Fast Translations
https://gengo.com/pricing-languages/
Human translation at machine-like speed from Gengo. What would you like to translate? Order Online or Contact Us! Translations in < 3hrs. High volume translation. 23,000 tested translators. Fast translation online. Services: English, Japanese, German, Spa
70+ Language pairs | Fast, accurate and affordable
https://gengo.com/
High-Quality Translation Solutions. Fast Turnaround. Order Online or Contact Us! Professional translations in under 24 hours, starting from $0.06 per word. High volume translation. Translations in < 3hrs. 23,000 tested translators. Fast translation online
What do Gengo's customers say about them?
5 Star
5.0%
4 Star
0.0%
3 Star
0.0%
2 Star
5.0%
1 Star
90.0%
Read reviews that mention
Davichi
Wish I had read the reviews before…
Reviewed on 2021-05-19T16:31:34
Wish I had read the reviews before wasting time and money on Gengo. Save yourself some hassle and just use google translate because that is what they will do.Although I paid for a pricier bespoke service, I was given a translation that was a word for word Google translation. It lacked nuance and was riddled with 'Google translate' mistakes that a native speaker would never make. Even though I repeatedly pointed out the errors to the supposedly 'native speaking' translator, the issue was never resolved. The customer service team was equally unhelpful and they seem to operate a "no refunds no matter what" policy. An altogether unpleasant and highly tedious experience, I will not use this company again.
read more
Anna Romanowskaya
The worst translation platform ever
Reviewed on 2021-01-22T13:43:55
The worst translation platform ever. The navigation is terrible, it works really slow and the translation quality (PRO plan,btw) is pretty controversial.
read more
EYTHOR
US$ 760 for Google Translation
Reviewed on 2020-11-07T07:43:56
I asked for a translation of 30 page text for which I paid US$ 760 as soon as I requested the translation.I initially sent in a pdf file, but was asked to send the text in a format where the words could be counted. I later found out the reason for this this odd requirement.
The first translator held on to the job for 10 days without translating anything, then declined it. It went on for a few days like that, a translator accepting the job and then later declining it. Finally a translator promised to deliver the translation within few days, and although the time that the task had taken by then exceeded what I was promised in the beginning, I accepted it.
Once I received the translation, the text did not sound right. Being bilingual in those languages myself, I found some major errors in the translation, and the text looked odd to me. More of out of fun, I decided to "google translate" it. To my utter surprise, I found every word, every sentence, to be an exact copy paste from Google Translate, except here and there where some very minor changes had been made.
It took me hours to communicate with ever changing persons in charge at Gengo both to get the translation speeded up, and later to point out to them what had happened.
I got fully refunded in the end, but I ended up loosing four important weeks. I ended up with a translation I could not use.
Except for getting the refund, the company did not offer any compensation and just put the whole blame on some unscrupulous translator of theirs.
Apparently, there is no quality checks done and no monitoring of the translators.
Appalling experience.
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Jens
This company got progressively WORSE
Reviewed on 2020-08-18T13:35:12
Gengo has never been amazing, but they truly get worse and worse every year.
The pay is awful,the managers and senior translators are arrogant and the test expectations (especially "pro" and higher) are absolutely ridiculous, especially considering the pay. They just don't want you to earn more since that would mean less profit for them. Over the course of my working life I have proven my excellent language skills numerous times and they still reject me. Not to mention that getting a job is like gambling – immediately clicking on the notification is frequently too late: another translator has already claimed the job within like 20 milliseconds.
I had a translator score (measuring the quality) of almost 10 (the maximum) for years, but then they overhauled the feedback system one or two years ago and I'm hovering between 6 and 7 now, which results in less work being available for me. The rules are getting stricter and stricter without any increase in pay. The weighting is nonsensical (e.g. why do three 50-word jobs count as much or more than a 2000 word job?). The feedback system is nonsense and really just a way to suppress your score and force you to work harder because you get less jobs with a lower score. However, the quality of work stands in no relation to the pay whatsoever. A "real" translator (with a degree, etc.) would never work for the abysmal amount that you earn, yet they expect a comparable quality of us. Plus, many jobs have completely broken grammar and spelling, literal gibberish, and Gengo still dares to give you a bad score for your translation (despite making it coherent) while the source is just absolute garbage.
I do not recommend working at Gengo.
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Gladys Xu
It sucks
Reviewed on 2020-07-14T14:21:14
It sucks. It is not ethical and treats translators as machines. I doubt how good the quality the final translation would be,produced by translators under a harsh deadline and toxic environment.
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Tychus Zoe
It's a super terrible company
Reviewed on 2020-06-02T12:55:43
It's a super terrible company. Their translation is like a sheet and the freaking translator told me she is a native speaker.What the hell.
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GIms
What a Bullsh*t company
Reviewed on 2020-05-19T02:41:39
What a Bullsh*t company! The English-Korean pair tests were the worst quality word-for-word translation.The reviews were completely bullsh*t too. It's obvious the so-called professional reviewers are probably the same people who translated/made up the terrible word-for-word tests. Also, it turns out the reviewers also work as translators at Gengo, so clearly they don't want competition, so they would dismiss any great test translations with made up, bullsh*t, phony excuses which is possible because their reviews are final and no rebuke is allowed. One of the worst translation companies ever!
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Sakura
Apparently, they hire unprofessional reviewers
Reviewed on 2020-05-01T16:51:17
I'm a professional freelance translator, and taken their test just to see. They rejected my translation,and they just said that "I made too many errors" citing just one example. This example was not exactly an error, which just showed how illiterate and ignorant the "native" reviewer is about his (my) language. If they think they are hiring qualified translators this way, you can just guess the level of translation you will get. Don't waste money on them.
If you think I'm just taking out on them for rejecting me, fine, please go on and waste your money and time.
read more
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