Review (March 2024)
Online shopping at gearbest for the best cell phones, electronic gadgets, toys, sporting goods, home products and apparel for geeks at unbeatable great prices.
13.97M
Estimated Revenue
28.37M
Website Visitors
2.8/5
Trustpilot Score
What do we know about GearBest?
Estimated Revenue (2020)
$13.97M
Total Employees
21
Founded
2014
Industry
Retail
Location
Shenzhen Shi, China
About
GearBest: Online Shopping at Gearbest for the best cell phones, electronic gadgets, toys, sporting goods, home products and apparel for geeks at unbeatable great prices.
What is GearBest's Revenue?
GearBest's estimated revenue for 2023 is $13.97M.
What does GearBest do?
About GearBest - http://www.gearbest.com/ GearBest is for gadget lovers by gadget lovers. We share your passion for all kinds of cool tech and the hottest gear. If it's tech-related, it's at GearBest.
What are the monthly traffic metrics for Gearbest?
6/mo Traffic Growth
8.10%
All Time Traffic Growth
Create Free Account
Monthly Hits
28M
Time on Site
2.5Mins
Pages per Visit
2.0
Bounce Rate
58%
How fast is Gearbest growing?
Gearbest has grown by 11.6% in the last 6 months according to SimilarWeb.
How do people interact with Gearbest?
Last month, Gearbest received 28M visitors who spent an average of 2.5 minutes on the website and visited 2.0 different pages per session. Overall, 58% of people bounce on the first visit.
How do people find Gearbest?
23.6M people (83%) visit Gearbest directly. 2.6M (9%) people search for them in Google. Whereas, 732.9k (3%) discover Gearbest through Facebook, Reddit, and YouTube. 34k (0%) visitors come from Gearbest's email newsletters. Finally, 559.4k (2.0%) people come from affiliates and or paid referrals.
Who uses Gearbest?
Gearbest's top market is the United States and they receive 8.6M (30.4%) people.Then the 2nd is United Kingdom with 1.8M (6.3%).The 3rd is is Germany with 1.6M (5.6%).
Traffic Growth (last 6 months)
What are Gearbest's ads on Google?
Google Ads
GearBest Official Site - Lowest Price, Free Shipping.
https://www.gearbest.com
Huge Range Electronic Gadget, High Quality, Best Service, Fast&Free Shipping.
GearBest.com | GearBest® Official Website | Online Shopping
https://us.gearbest.com/
Quality Electronics, Apparel & more at Wholesale Prices, Best Service, Shop Now. 2019 Hottest Sellers. Quick Delivery. Free Shipping. Millions of Products. Brands: Xiaomi, Furibee, Gearbest, Huawei, Dji, Walkera.
Gearbest.com - Easy & Fun Online Shopping
https://www.gearbest.com/
Great Deal on the Latest China Brand Products, Multiple Payment Options Online. 100% Genuine Product, Enjoy Fast & Quick Delivery On Any Purchase, Get It Now! Men's Fashion.
Online Electronics Store
http://www.gearbest.com/
Electronics Store with Low Price. Worldwide Free Shipping,Buy Now. Gearbest Flash Sale · Mid Year&Summer Sale · 2017 Latest&Hot Sellers Brands: Gearbest, Xiaomi, Huawei
Best RC Cars, RC Trucks and RC Tanks for Sale | GearBest.com
https://www.gearbest.com/r-c-cars-c_11304/
1:18 6wd Rc Climbing Car, 2.4ghz Proportional Control, Buy! Brand Flash Sale Daily · 2017 Latest&Hot Sellers · 11.11 China Black Friday Types: Electornic Gadgets, Consumer Electronics, Appliances, Robot Vacuum, RC Quadcopters, Watches & Jewelry, Computers
What do Gearbest's customers say about them?
Review Score
2.8/5
Total Reviews
28138
Info
GearBest5 Star
5.3%
4 Star
0.0%
3 Star
0.0%
2 Star
0.0%
1 Star
94.7%
Read reviews that mention
Anna
STOLEN MONEY
Reviewed on 2021-04-06T19:59:09
7 months of waiting! No single answer from the seller! No tracking number of the order!They just ask me to be PATIENT and to wait for A LITTLE MORE! Like 7 months are not enough!
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semakula izyd
Disappointed
Reviewed on 2021-04-06T19:10:27
Disappointed..after payment and waiting for a week and so they tell me they can't ship because orderis out of stock
Order No:21032600947010370484
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René Petri
10 days ago I already made a complaint…
Reviewed on 2021-04-06T17:31:30
10 days ago I already made a complaint about Gearbest.
I ordered a 3d Printer and I know how Gearbest is adding their delivery time.When the state that It's in their German warehouse then it's 1-2 days for working on the order and 3-5 shipping days inside Germany.
After 1 week I asked what is goung on, then I gt an answer from a warehouse dealer.
Always the same phrase: due to the impact of special circumstances it can take longer.
Ah this means the product is not in the warehouse.
I asked for a definitive delivery date....
Again the same phrase.
After 14 days like this, i canceled the order.
I paid whith Paypal. So normally this taked just one klick.
My order is now in the status of refunding since the 24th of march.
Nothing happened so far.
I'm still waiting for my 321€!
After my complaint Gearbest wrote to me via this platform and told me they would take care and they would have send me an email!
I haven't received an email and no money.
So now I'm really angry how they treat customers.
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Nathaniel Torres
I tried to give the benefit of the doubt...
Reviewed on 2021-04-06T14:45:25
I tried to give the benefit of the doubt when I saw a couple of reviews complaining about shipping time.I figured they were just complaining about that it wasn't Amazon fast.
I ordered a laser two months ago now and it hasn't even shipped. I've chatted with customer service several times each time with less and less hope. First it was suppose to be a week, then a couple more, and again to today they want me to wait another week.
They give the same "this item sold faster than expected" and try to be soothing but at some point you just want what you paid for.
Now I have to hope they're going to send me a refund as that's apparently a problem.
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Maarten
Promising refunds without actually doing anything.
Reviewed on 2021-04-06T09:37:48
Update: Gearbest heeft zojuist een reactie geschreven onder dit bericht.
Wederom een leeg copy/paste bericht zonder echte oplossing.Ik wacht nog steeds op mijn refund.
Gisteren werd mij via de website beloofd dat ik binnen 24 uur een oplossing zou krijgen. Zojuist krijg ik bericht dat ze een verzoek neerleggen bij de verkopende winkel die binnen 3 dagen een reactie geeft...die zelfde partij had eerder gezegd niks te kunnen omdat Gearbest mijn geld vasthoudt. Kastje, muur.
--
Dear Gearbest,
Please see my other ticket. You asked me to close the ticket so I could get a refund. I closed it, but then after 1 week I didn't receive any refund nor any message from Paypal.
Kindly, please open a new ticket to receive my refund. It is taking almost 1 month to get my money back now.
Best,
-
Gearbest:
Regarding this question, I will transfer you to a real agent that will be better equipped to reply you. (Please do not close this chat, our real agent is coming to help you.)
Gearbest at 11:00:22,Apr 6
Hello, welcome to Gearbest's Live Chat! I'd be glad to help you.
Dear - , I am very sorry about this inconvenience with your refund, please give me a moment, I will report it to our responsible team
customer:
I talked to 3 colleages of yours. Everyone promised 'the responsible finance department will resolve your problem in 24 hours', but everytime it doens't get resolved and I have to re-open chat to ask again. Can you please refund me my money?
Gearbest:
Dear -, this is your ticket number, I am very sorry for this inconvenience so far, I have reported the situation in your own words and you will receive a response from our team in the next 24 hours with the necessary attention to this inconvenience.
Customer:
How big do you see the chance this will actually be resolved now? I feel like I am in a loop.
Gearbest:
Our responsible team will take care of your refund, please keep in mind that the estimated time for the money to be available in your account, once the refund is made, is 7-14 business days. Our team will take care of this problem.
Customer:
Do you understand I have gotten this answer a few times before?
Gearbest:
With this report sent directly to our team, your problem should be addressed with priority and your problem resolved as soon as possible without inconvenience.
Dear -, in this case, I have sent a direct report through this ticket, your problem will be taken care of without delay
Customer:
I want to ask you. Can you refund me personally through your actions? I feel the other departments are not picking this up correctly. This has been promised before. It woulkd be great if you solve this case right now.
Gearbest:
Unfortunately, I am not authorized to resolve post-sale problems, that is why I have sent the direct report, Please kindly ask you to trust that your report has been sent and our team is trained to give you the best attention to this problem.
Customer:
Yes, sorry to say but this is the same answer every time. And then nothing happens.
Gearbest:
Dear -, in your records I cannot see any report sent, only this one that I have just done, please kindly ask you for a little patience to receive the prompt response and attention of our responsible team
and so on...and so on...
Gearbest is only promising me a refund for a month now.
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Apollon
SCAMMERS
Reviewed on 2021-04-05T12:54:39
Update (answer to the reply).
Exactly, when I have ordered it the dispatch was on March.You did not dispatched it then. I spoke with your support. They told me on April. I said OK. I spoke on April. They told me on May. So, you did not fulfill your dispatch obligations according to the dipatches dates that you have defined.
I have been waiting for my product for three months now.
The shipment date changes further back every few days, and they don't even have it in stock, or so the customer service says that the dispatch information is for my convenience. Well, I've been looking at it for three months now, waiting.
All they ask is to wait.
They sell products that they do not have. BE CAREFUL...this site is a scammer.
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Jamal
They take your money and never ship items!
Reviewed on 2021-04-05T11:42:40
Purchased an item and did not ship after more than a month! the product page said it was in stock but clearly isn't and they'll take your money anyway.Very shady business practice and i'll never be buying from this site again.
read more
Matthew Skipper
Got a defective item- seller admitted…
Reviewed on 2021-04-04T21:23:05
Got a defective item- seller admitted this but said they would not send a working replacement part because of 'Brexit'.I said they were obliged to do so or refund me under the gear best policy. I raised a ticket through gear best and waited over a month for 'platform arbitration' to no avail. Unfortunately this makes the platform very untrustworthy as they clearly do not care about their buyers
read more
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