Review (August 2025)
With more than 600 daily flights, garuda indonesia proudly serves its passengers with the award-winning "garuda indonesia experience" service, which highlights the warm indonesian hospitality and rich diverse culture.
10k
Estimated Revenue
729.33k
Website Visitors
2.3/5
Trustpilot Score
What are the monthly traffic metrics for Garuda-indonesia?
6/mo Traffic Growth
6.00%
All Time Traffic Growth
Create Free Account
Monthly Hits
729k
Time on Site
5.9Mins
Pages per Visit
4.0
Bounce Rate
39%
How fast is Garuda-indonesia growing?
Garuda-indonesia has grown by 12.3% in the last 6 months according to SimilarWeb.
How do people interact with Garuda-indonesia?
Last month, Garuda-indonesia received 729k visitors who spent an average of 5.9 minutes on the website and visited 4.0 different pages per session. Overall, 39% of people bounce on the first visit.
How do people find Garuda-indonesia?
344.6k people (47%) visit Garuda-indonesia directly. 318.1k (44%) people search for them in Google. Whereas, 13.6k (2%) discover Garuda-indonesia through Facebook, Reddit, and YouTube. 8.6k (1%) visitors come from Garuda-indonesia's email newsletters. Finally, 0 (0.0%) people come from affiliates and or paid referrals.
Who uses Garuda-indonesia?
Garuda-indonesia's top market is the Indonesia and they receive 630.7k (86.5%) people.Then the 2nd is Australia with 13.4k (1.8%).The 3rd is is Japan with 13.3k (1.8%).
Traffic Growth (last 6 months)
What are Garuda-indonesia's ads on Google?
Google Ads
Tiket Pesawat Ke Bali - Booking Tiket Online - garuda-indonesia.com
https://www.garuda-indonesia.com/id/id/destination/bali.page?
Temukan Deal Terbaik Tiket Garuda Indonesia. Book Now! The Most Loved Airlines · Indonesia Hospitality · World's Best Cabin Crew
Promo Harga Tiket Pesawat - Garuda Indonesia
https://www.garuda-indonesia.com/id/id/gotf/index
Garuda Indonesia Online Fair - Diskon Tiket Pesawat
https://www.garuda-indonesia.com/id/id/gotf/index
Keyword: sydney jakarta flight
Garuda Indonesia Online Fair - Diskon Tiket Pesawat
https://www.garuda-indonesia.com/id/id/gotf/index
Penawaran Terbaik - Tiket Garuda Indonesia
https://www.garuda-indonesia.com/id/id/gotf/index
Keyword: melbourne to jakarta
What do Garuda-indonesia's customers say about them?
Review Score
2.3/5
Total Reviews
27
Info
Garuda Indonesia5 Star
5.0%
4 Star
5.0%
3 Star
0.0%
2 Star
5.0%
1 Star
85.0%
Read reviews that mention
Andre
Do not waste you time with Garuda, claim refund via credit card provider!
Reviewed on 2021-03-02T15:06:37
I have tickets booked with Garuda in November 2020.
First, they cancelled part of the itinerary and did not notify me.I called them to check something about luggage and it appeared part of the itinerary is cancelled and they are going to cancel whole flight with vouchers as a refund.
Second, they messed with the charge from my credit card and it appeared they actually charged me after the flight was cancelled.
Third , they offered vouchers instead of refund.
---------------
To win my money back I claimed the refund via Halifax credit card.
read more
Raquel
Disappointment about EMD voucher that cannot be used!
Reviewed on 2021-03-01T10:16:33
I am very disappointed about the customer service from this airline. All the other airlines gave me the money back from the flights that I booked and that where cancelled because of COVID.But Garuda only gives me a EMD voucher that I cannot even use, because there is no Garuda ticket center next to me AND as I live in Europe I will also not use this EMD voucher anymore! I payed in money and they only give me back an EMD voucher that I cannot even use! How disappointing! I expected more from them!
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Caryn Jervis
Thieves
Reviewed on 2020-12-17T07:04:37
Thieves. Waiting for 10’months for a refund and their customer service by phone or email’s main goal is to frustrate you so they you eventually give up .I will never fly them - People will remember which companies treated their customers right when this pandemic is over and I hope this company goes out of business.
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Graziella Wilshire
Good outcome
Reviewed on 2020-10-29T11:18:08
In January 2020 I booked domestic flights with Garuda for October 2020. These were cancelled due to Covid and I was informed that Garuda will offer me some travel vouchers to be taken by 2021.I explained that this is not acceptable as I did not plan to return to Indonesia in 2021. Based on other customer reviews I did not expected a refund and intended to contact my bank to reverse the charge for a service which was never provided. I was wrong. I did receive a full refund as I should have. I hope to return to Indonesia at some point soon and would not hesitate to book Garuda again. Thank you
read more
Sarah Elliott
No refund on Bali flights
Reviewed on 2020-08-26T22:39:54
My husband and I booked our return flights to Bali in September 2019 for beginning of April 2020 with Garuda Indonesia.We had flown with them for our trip to Bali in 2019 and really rated them, so was a no brainer to choose them over all the budget airlines.
Obviously little did any of us know by March we would be in the middle of a pandemic and the world would be shutting down. At the time we were due to fly to Bali the borders were closed, a flight ban was imposed by the Australian government and Australia was in lockdown.
When contacting Garuda Indonesia at that time they informed us that a refund was not possible but they were willing to keep our flights on hold and we could fly up to March 2021, which was later extended to June 2021. At the time I thought it was a reasonable compromise and it didn’t seem impossible that we would be travelling internationally by the beginning of 2021.
Obviously the COVID situation has changed considerably since then. Our international borders are no where near being reopened, in WA our state borders are closed indefinitely as other states experience experience new outbreaks.
It now seems inconceivable that there will be any international travel at all during 2021. The international travel ban remains in place in Australia & Bali even have extended their ban on international tourists until the end of 2020. We’ll be lucky if we can travel interstate at this point.
Have reached out to Garuda Indonesia requesting a refund. All my communications have been ignored which is extremely disappointing and appalling customer service. There are other airlines doing the right thing and refunding their customers. People will remember which companies treated their customers right when this pandemic is over. With Qantas we have not been out of pocket with any of our flight bookings which we’ve had to cancel due to COVID. We will make a point of only making our future bookings with companies who value their customers and have treated them well during this pandemic.
My next step is to refer my compliant to the ACCC and my local Consumer Protection agency in WA. I really didn’t want to go to these lengths but really feel in have no choice.
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KBADDOGG
No refund and short voucher only
Reviewed on 2020-08-07T10:14:21
No refund and short voucher only
Flight cancelled due to covid , even though tickets were booked full flex and terms /conditions were for full refund , totally refused and voucher only offered , there is only so much head banging you can put up with , even better when the vouchers were issued they only had 10 months til they expired- useless to us , Poor Airline behaviour , i hope they all realise Customers do have memories about how they are treated both good & bad
read more
Sandra Johnson
unethical and immoral
Reviewed on 2020-07-28T12:13:52
WE booked our airfares for travel in April 2020 direct with Garuda. Due to the 'virus',the boarders closed and flights cancelled. Contacted Garuda in March who advised they would not give a refund but will provide a voucher for future travel. This did not suit me for family health reasons. I made a claim through my insurance...they are just as bad...still waiting. I contacted Garuda again who then advised 'I am entitled to a refund less the cancellation penalty of $250! WHAT! Why should I be penalised? Not my fault the flights were cancelled. I love Bali and have flown Garuda many times... but never again. You can't complain about their service...because there isn't any! Just appalling. I will be lodging a complaint with the ACCC and ACFA.
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Ange K
Avoid at all costs
Reviewed on 2020-06-29T11:43:01
Cancel flights and then charge $250 cancellation fee when you ask for a refund. $1000 taken for a service which they couldnt provide and still waiting for balance to be paid.Doubt I’ll get paid a cent.
read more
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