I didn't receive my order
Reviewed on 2021-04-26T21:00:57
I didn't receive my order, but only half of it.
Mails were not be answered.
Be carefull!!Do not buy in the webshop !!read more
Friendly and efficient client service:
Reviewed on 2021-04-16T08:12:13
Friendly and efficient client service:
I was looking for a fitting that I couldn’t find to the hardwarestores.
I creatred an account and logged in into their site and asked for advices.
Within 24 hours I had a reply, with the articles references that I needed.
I ordered the articles and within a few days there were at my doorstep
Je cherchais des raccords pour tuyaux plats. Raccords que je n’ai pu trouver dans aucune grande surface de jardin.
Je me suis inscrit sur le site Gardena et je leur ai posé la question. En moins de 24 h j’ai obtenu une réponse directe et polie, m’indiquant la référence des produis n nécessaires.
Je les ai commandés et quelques jours plus tard ces produits étaient chez moi.read more
Flymo (+Gardena & Husqvarna) Sales.........But No Service!!
Reviewed on 2020-08-14T19:27:30
Last year I purchased a Flymo 1200R Robotic Lawnmower. Although a little on the expensive side,it has proved worth the investment and has been doing an excellent job of cutting my lawn and keeping the garden looking smart.
However, I have recently been experiencing problems with the machine regularly failing to re-charge in the docking station and, in spite of my fruitless efforts to deal with the problem, I eventually decided to contact the customer help-desk to get some advice.
Unfortunately, it appears that this company have seen fit to virtually close down their customer service operation, particularly relative to phoning them for help.......except that they advise customers to contact them by email! This is not the easiest form of communicating when you have problems of any sort and want help but, when it comes to problems of a technical nature, trying to explain what the problem is and discuss it via email is about as useful as a chocolate fireguard!
I am not ignoring the fact that we're still in the midst of a pandemic and accept that it's not easy for companies to maintain their service to customers but, after many months, I cannot understand how the best this long established and normally reputable company can do, is virtually close down any meaningful service to their customers, especially when they are aware that many, in view of the type of product supplied, experience problems or have questions of a technical nature.
How is it that the majority of companies appear to have been able to set up systems where their staff work from home and deliver, possibly a slower, but an acceptable level of service where you can speak with someone.
It is, however, interesting to note that this company have managed to set up a system, on an alternative number, where potential customers get answered and can still make enquiries and purchase products, all be it that having parted with their money, they will then be unable to get any meaningful after-sales service or support!!
Come on Flymo/Husqvarna/Gardena, get your act together and give your customers the service and support they deserve and which you should be wanting and able to provide!read more
Garden Mower Powermax 42A total failure…
Reviewed on 2020-08-02T19:51:07
Garden Mower Powermax 42A total failure after only 3 years of normal use. Never again.
Reviewed on 2020-06-04T07:59:52
Awful experience, it stopped working after 20 minutes, no service in Kyiv
Terrible extremely slow site.
Reviewed on 2020-05-04T01:20:39
What a terrible extremely slow incomplete site. Very frustrating.
Wanted a reputable water sprinkler
Reviewed on 2020-04-22T12:43:20
Wanted a reputable water sprinkler, so purchased the Gardena Classic. Not the cheapest and definitely not the best.
Failed after 5 or 6 uses.Save your money and don't buyread more
The lawn mower robot is great and the…
Reviewed on 2020-01-25T11:23:06
The lawn mower robot is great and the service has always been fantastic! You mail in your mower in thefall and it comes back before you need it..read more