Review (May 2024)

Shop gamestop, the world's largest retail gaming and trade-in destination for xbox, playstation, and nintendo games, systems, consoles & accessories. shop a wide selection of gamer-centric apparel, collectibles & more.

5.6B

Estimated Revenue

45.83M

Website Visitors

2.1/5

Trustpilot Score

What do we know about GameStop?

Estimated Revenue (2020)

$5.6B

Total Employees

15000

Founded

1996

Industry

Retail

Location

Grapevine, United States

About

GameStop: Buy the latest PC games, consoles and accessories at GameStop. Take gaming to the next level with great deals on games and exclusives.

Social Links

Alexa Ranking: 2061

What is GameStop's Revenue?

GameStop's estimated revenue for 2023 is $5.6B.

What does GameStop do?

At GameStop, our mission is to serve as the cultural hub that exists to unite the worlds of gaming. We accomplish this by serving all levels of gaming fans as a digital-first omnichannel retailer that offers games and entertainment products and experiences in more than 5,000 stores and comprehensive e-Commerce properties across 10 countries. Through our family of brands, we believe play isn't just fun, it's what brings us together. It drives us to work hard, but play even harder. From our global headquarters in Grapevine, Texas, to our stores and office locations across the globe, play is at the center of everything we do. It's in our DNA. It's at the core of our GameStop manifesto: "Play is a universal language, one we're all born speaking. Before we can walk or talk we play together face-to-face. But as we grow up, we play less. That connection starts to fade away and with it our understanding of one another. We believe that across screens and politics, cultures and borders, play has the power to reunite us. And who better to host this reunion other than the one place that's welcomed every type of game and gamer for the last 20 years? Here, play isn't just fun. It's what brings us together. United we play." This is GameStop. Come play on our team!

What are the monthly traffic metrics for Gamestop?

6/mo Traffic Growth

21.50%

All Time Traffic Growth

Create Free Account

Monthly Hits

46M

Time on Site

3.5Mins

Bounce Rate

50%

How fast is Gamestop growing?

Gamestop has grown by -9.7% in the last 6 months according to SimilarWeb.

How do people interact with Gamestop?

Last month, Gamestop received 46M visitors who spent an average of 3.5 minutes on the website and visited 4.0 different pages per session. Overall, 50% of people bounce on the first visit.

How do people find Gamestop?

18.3M people (40%) visit Gamestop directly. 18.8M (41%) people search for them in Google. Whereas, 2.4M (5%) discover Gamestop through Facebook, Reddit, and YouTube. 368.8k (1%) visitors come from Gamestop's email newsletters. Finally, 4.5M (9.9%) people come from affiliates and or paid referrals.

Who uses Gamestop?

Gamestop's top market is the United States and they receive 42.6M (92.9%) people.
Then the 2nd is Canada with 606.5k (1.3%).
The 3rd is is Mexico with 187.4k (0.4%).

Traffic Growth (last 6 months)

All Traffic Source

Country Share

Traffic Growth (last 12 months)

See 12/mo Traffic Stats

What are Gamestop's ads on Google?

Google Ads

GameStop® - Official Site - Games, Consoles, & More

https://www.gamestop.com/

Buy & Pre-Order the Newest Games & Consoles. Exclusive Daily Sales, while Supplies Last. Fast & Free Shipping on Qualified Orders, Shop Online Today. Downloadable Content. Console Bundles. Pre-Owned Savings. Save When You Trade. Mobile App.

GameStop® Official Site | Games, Consoles & Accessories‎

https://www.gamestop.com/stores

Huge Savings with Console Bundles, Pre-Owned Guarantee & PowerUp Rewards. Sign up now for rewards! · Top games, all platforms · Buy, sell & trade games · Digital Gift Cards Types: Games, Accessories, Vintage Classics, Bundles, Consoles 457 Fulton St, Broo

Nintendo Switch New Consoles | GameStop

https://www.gamestop.com/video-games/nintendo-switch/consoles/new

New Nintendo Switch Consoles at Gamestop®. Exclusive Daily Sales, while Supplies Last. Fast and Free Shipping on Qualified Orders, Shop Online Today. Buy, Sell, & Trade Games. Pre-Owned Games Sale. In-Store Pickup. Pre-Order New Releases.

GameStop.com - GameStop® Official Site‎

http://m.gamestop.com/?ds_dest_url=http://www.gamestop.com&cid=ppc_1018107&medium=tsa

Pre-Order & Buy Video Games Now From Your Phone. Over 4000 Stores. Types: Games, Accessories, Vintage Classics, Bundles, Consoles 545 Fulton St, Brooklyn‎ - (718) 834-2907‎ - Open today · 10:00 AM – 8:00 PM Saturday 10:00 AM – 8:00 PM Sunday 11:00 AM – 6:

GameStop® - Official Site - Nintendo Switch Consoles

https://www.gamestop.com/video-games/nintendo-switch/consoles?prefn1=availabilityFilter&prefv1=shipsIn24Hours&view=new&tileView=list

Get Your Nintendo Switch Console at GameStop®. Your One-Stop Shop For Gaming. Fast & Free Shipping on Qualified Orders, Shop Online Today. Pre-Order New Releases.

What do Gamestop's customers say about them?

Review Score

2.1/5

Total Reviews

1193

Info

GameStop
5 Star
10.0%
4 Star
5.0%
3 Star
5.0%
2 Star
5.0%
1 Star
75.0%
Read reviews that mention
Rich Rosen

I ordered an xbox 1 console on January…

Reviewed on 2021-04-06T23:16:05

I ordered an xbox 1 console on January 27th. They took my money out of my account as soon I hit purchase.I was supposed to receive the xbox within 2 weeks. After month I emailed and they sent me a standard response that covid-19 was delaying shipping and that refunds may take up to 3 weeks. On April 5th I called. The rep told me they didn't have any consoles and that she would refund my money! I wasn't happy about that option. I asked if they had ANY other consoles to replace what they had offered. She said they had NOTHING. When I told her I wanted my money back and that I was going to call there BBB and there attorney General she hung up on me! LOL! She never placed the refund. Don't do business with these frauds.
read more
Emily Wimmer

Total scam of a company

Reviewed on 2021-04-03T17:28:51

Total scam of a company, I'm glad they'll probably go out of business soon. I made a $500 purchase online and saw my card get charged.Days later, it still hadn't shipped and I saw that my oder didn't even exist on my account, even though my card was already charged. I went through SEVERAL customer service jerks who just told me "oops, guess the order didn't go through" and did nothing to fix it. Luckily the charge disappeared from my card, but the I still couldn't make a purchase on the website. Weeks later, gamestop had the audacity to ask me to review the product that never even shipped, and then when I described my experience said my review "did not meet the standards to get published." ABSOLUTE SCAM!!!
read more
Steve

Guess I should have checked the…

Reviewed on 2021-04-02T16:41:02

Guess I should have checked the reviews!!! ordered on line then waited and waited and waited nothingso I called to check on order they told me to wait 24hrs even though it had been almost a week already ,just for a tracking email mind you, so I said ok. couple days later nothing. Got on chat with GameStop .... oh there is no order with the order number you provided us..... WHAT!? double check. yep no order sorry and thats it. No lets correct this, let me try to find out what happened, just nothing sorry. Order somewhere else because this company doesn't care about its customers at all.
read more
nala jonathan

A huge joke and sham

Reviewed on 2021-04-01T17:33:05

A huge joke and sham
Ian Spahr

Preorder lost after also arriving 4 days late

Reviewed on 2021-04-01T17:20:09

Preorder arrived 4 days late. Went to pick it up, they lost the preorder and had no more to offer.Told me to call customer service for a refund. Who told me to go to the store for the refund....who, well you get the picture. Physical and phone customer service is terrible. Nobody wants to do their job. As an elite member I feel like I've just wasted money on that as I never want to do business with this company ever again. Even walmart has better customer service.
read more
Chris Maynard

I ordered a series x bundle with two…

Reviewed on 2021-04-01T14:48:32

I ordered a series x bundle with two day shipping. After two days and it not shipping I called,and they told me to call back after 4 business days and I could get a refund for shipping cost. I called back because I didn't get the digital content within the bundle. Got one of the two solved. Called after the four business days and they finally sent it except for one of the games the day after. Once I got everything, I called back about the shipping. They told me I didn't pay for shipping (10.99 right on the order details) and the first lady told me I couldn't get a refund for the game they didn't send yet because it's a bundle (it's not, it's a made up bundle which is shown by them shipping it all seperately.) Called back and got a refund for the game (though haven't seen anything in my bank account.) I'll have to call again about the second digital item. Gamestop.com is known for these kinds of issues. I worked for gamestop and I won't even get into how they treat their employees. My advice? Let em go out of business. These kind of antics shouldn't even be legal.
read more
Onion Head Guy

Bad customer service from Marie on chat

Reviewed on 2021-04-01T03:18:01

They had a spring sale with a promotion that would subtract some of the total from your cart if you bought certain games.It didn't even work and when I contacted customer service they confirmed this and did nothing else for me. I talked to Marie on chat "probably a fake name" and she wouldn't give me a code or do anything to help make my deal work. This would never happen at Best Buy, Amazon, or Target.
read more
James Smith

Great selection of games for old gen consoles

Reviewed on 2021-03-31T22:38:06

Always great service because the employees are usually gamers themselves. Good selection of used gamesfor older consoles.
read more

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