Review (July 2025)
Discover the furla collections: bags, wallets and accessories. visit the online store and benefit from exclusive offers and free returns.
5.63M
Estimated Revenue
949.41k
Website Visitors
1.6/5
Trustpilot Score
What do we know about FURLA?
Estimated Revenue (2020)
$5.63M
Total Employees
990
Founded
1927
Industry
Apparel Fashion
Location
San Lazzaro di Savena, Italy
About
FURLA: Discover the Furla collections: bags, wallets and accessories. Visit the online store and benefit from exclusive offers and free returns.
What is FURLA's Revenue?
FURLA's estimated revenue for 2024 is $5.63M.
What does FURLA do?
Founded in 1927 in Bologna, Italy, Furla is one of the major players in the worldwide leather goods market, standing for its strictly Made-in-Italy creativity. The company is present in 100 countries with more than 450 single-brand shops situated on the most prestigious international shopping streets, a distribution network with over a thousand official points of sales and important growing channels such as travel retail and e-commerce.
What are the monthly traffic metrics for Furla?
6/mo Traffic Growth
-46.60%
All Time Traffic Growth
Create Free Account
Monthly Hits
949k
Time on Site
2.7Mins
Pages per Visit
4.0
Bounce Rate
43%
How fast is Furla growing?
Furla has grown by 51.7% in the last 6 months according to SimilarWeb.
How do people interact with Furla?
Last month, Furla received 949k visitors who spent an average of 2.7 minutes on the website and visited 4.0 different pages per session. Overall, 43% of people bounce on the first visit.
How do people find Furla?
340.3k people (36%) visit Furla directly. 521.9k (55%) people search for them in Google. Whereas, 17.6k (2%) discover Furla through Facebook, Reddit, and YouTube. 5.9k (1%) visitors come from Furla's email newsletters. Finally, 52.3k (5.5%) people come from affiliates and or paid referrals.
Who uses Furla?
Furla's top market is the Italy and they receive 182.8k (19.3%) people.Then the 2nd is Japan with 144.5k (15.2%).The 3rd is is United States with 138.3k (14.6%).
Traffic Growth (last 6 months)
What do Furla's customers say about them?
Review Score
1.6/5
Total Reviews
101
Info
Furla5 Star
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4 Star
5.0%
3 Star
5.0%
2 Star
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1 Star
90.0%
Read reviews that mention
Olesya Arzamastseva
Poor quality, no guarantee!
Reviewed on 2021-05-19T11:22:00
Dont buy this brand: poor quality, no guarantee!! No returns and guarantee.
Everything you need to know about the Furla quality service:
"We are very sorry,but For us the matter is closed.
Our Best Regards
Furla Quality Team"
read more
Gail
The web sight clearly say free returns…
Reviewed on 2021-05-16T12:11:52
The web sight clearly say free returns but that is not the case. I tried to return a handbag,they would not accept my return. Very disappointed!
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Megi
Lack of quality production
Reviewed on 2021-05-14T05:42:32
2015 l had bought my 1st bag from Furla from Cyprus airport, price was reduced from 486 Euro to 340euro.I had contact then with customer service and ask if the the Furla handbag are 100% leather and they answer yes. l have notice then lowering of the walls .Because the model of the bag is business bag- feet fail A4 , so in my case the leather according label must to be calf leather. Is a really heavy bag -is a not for daily use.I have others brand handbag-in the same years bought and no any of them has reach such condition.l am so careful with my belong and handbags-they are like new. So my Furla bag the last 3 years it was not use by me stay in wardrobe with filer to supports the walls from colabs and in coton bag. Since 2015 l had chance to buy others brand handbag and have experience of quality workmanship.I know why the cost such amount.There l would like to add no any of my handbags been such price like furla ,Furla is more expensive bag-such a mistake.
So because l have experience of handbags and always been sad for my purchase l had contact with Furla -customer services.Sending receipt and photos of the bag who show the problem.There on the photo can be see clear how the bag was kept in excellent condition -no any mark or scratch, i never put them on the floor . The problem is the air bubbles. The customer services has told me because of out warranty , they can't provide any help in this matter.I had try to ask them to pass my case furda because if some body understand of leather workmanship -will see the issue. There we are not speak for a warranty -there we speak for fault product of leather. The leather which was use is a tin. I can definitely argue the bag walls is a not the same leather like front display. There have air pocket which the customer services they do not comment. Is a interesting fact is when you send them email or from the official website request -they not send you any email to confirm that they had receive your email or provide you Ref Num of your request.
Also the answer is a not has typing personal. Is a ready answer who not give you option to discuss any furda in matter.
Dear Meglena,
thank you for contacting us and for being such a loyal Customer.
We are truly sorry to inform you that we cannot satisfy your kind request, since we do not offer assistance on items that are out of warranty, nor we have a service on payment to offer to you.
We regret not to being able to assist you further and we remain at your disposal for every further query you may have.
Our Kindest Regards
Furla Quality Team
I have bought keyring of them the quality is the same -the metal cower has gone. Not any shine or any cover -is a just copper metal in show.
So for a such amount of money ,thy must provide quality , responsibility and two way relation.
Meglena Toncheva
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Norafika Diana
Furla parkson ipoh prade malaysia and…
Reviewed on 2021-04-28T12:54:50
Furla parkson ipoh prade malaysia and the product also is terrible ? this will be my 1st and last buying FURLA!!i rather buy lv or coach which is ? much better quality from furla?it’s bad experience with FURLA, will keep telling all my friends n world so they wont buy FURLA!
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Emel
They don't stand behind their product quality (or lack thereof)
Reviewed on 2021-04-20T16:40:05
I sent Furla customer service an email with pictures of my 3 month old wallet's leather peeling on all corners.They said it was due to "misuse". It is not possible for me to misuse it so that it will peel in corners like that unless I put it in a vise. They also told me to go to their NYC store for a visual inspection which is 3000 miles away from my home...
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Ana Perkovic
Apart from the bad bag quality
Reviewed on 2021-04-07T12:36:40
Apart from the bad bag quality, Furla's online customer service is the worst I've ever communicated with.I've tried to order a spare ribbon for my bag and received their reply after almost a month where it was clear that they didn't understand my request at all.
For this reason I wouldn't recommend buying their products as the support is, as previously said, lousy.
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Laura K
I have been waiting for my refund for 118 days!!! I would give Furla a ZERO if I could!! An Absolute NIGHTMARE!
Reviewed on 2021-03-31T21:57:51
I have been waiting for my refund from Furla for 118 days now!!! I received an e-mail that my return was “processed” on December 10,2020, and to this date, April 7, 2021, I have STILL NOT RECEIVED MY REFUND for this bag that I returned!!! Furthermore, I have NEVER IN MY LIFE EXPERIENCED SUCH TERRIBLE CUSTOMER SERVICE! I have been in e-mail and phone contact over this several times, and have been told via e-mail that I would “visualize” my refund soon (this was over 2 months ago)! 118 days is an excessively long time to hold someone’s money after they have returned the product!
Also – I had to order the same bag three times simply trying to get one that was free of manufacturing flaws -- and each time my bag arrived WITH FLAWS. The first time there was finish missing from part of the edge of the handle, and it was causing a crack in the handle, the second arrived with crooked and uneven stitching on the front of the bag, and finally the third bag – I am absolutely certain they sent me the SAME EXACT bag I ordered the first time again!!! (Bag #3 has IDENTICAL flaws & unique markings... & bag #1 and #3 were ordered under my account... ((Bag #2 as a guest)) and bag #3 did not have original packaging...) I was told by Furla Customer Service via e-mail that the unapplied finish to the handle is NOT a flaw, as "all Furla bags are checked for flaws before they are sent out". However, unapplied finish on the handle most certainly IS a flaw! I can see the interior leather and fabric that is coated on the entire rest of the edge of the handle! (and bag #2 did not have this flaw!) I received two e-mails from Furla, in which the Customer Service Representative detailed to me that this is not a flaw, but rather "the unique nature of the Furla brand product"!!! They stated that they would not return bag # 3 because it is "not flawed" (according to them). They have badly misstated their own Terms and Conditions! It states in their terms and conditions that I would reveive a product free of flaws and that if there are flaws, that Furla will bring the item into compliance or replace it with one free of flaws!... However, they have refused to do so!
I had hoped to be a frequent Furla customer, however I expect quality stitching and correctly applied finish, as a most basic requirement -- and as Furla stands by items that are below this quality -- I will be sure that this will be my LAST purchase from Furla, ever. And at this point -- I don't trust that they will EVER refund my money for the bag I returned. I trusted Furla, but received a below quality item, rude and condescending customer service, and a nightmare return experience - with each and every purchase from Furla!
Though I have made several phone calls and had several e-mail communications with Furla's customer service about my refund, I am STILL WAITING (as of April 7, 2021) for my refund for bag #1 (that I returned) at 118 DAYS, and have begun reporting them and I will begin taking legal action to retrieve the refund I am owed soon!
I will keep you updated on whether I ever do receive my refund from Furla. Or if they ever repair or exchange my bag (bag #3) with the unapplied edging to the handle. In the mean time, STAY AWAY and save yourself the trouble -- they operate like CONS! I hope that Furla understands that they have turned an initially happy purchasing experience into an absolute nightmare.
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Anna Buzhor
Horrible Experience!
Reviewed on 2021-03-29T17:30:39
Ordered the items on March 24, 2021. After 5 days, on March 29, 2021, they went on sale.The return period is 14 days (customer unfriendly and uncommon in the COVID times). I asked for the price adjustment as it is within the return period but was refused. The explanation was that that was the policy. Emailed them to give my feedback as a customer. Then called them to speak to a company rep and also provide my feedback on this extremely customer unfriendly policy. Instead of a conversation, I was yelled at and schooled that that was a policy and they could not interfere with it. My mother and I used to be long-time customers mostly buying in stores in Europe and loving the quality and styles. First time buying online in the US revealed the company's true values: complete disrespect for their customers. Will never buy anything of this brand again. We are in a place and time where customer is always right. If a company does not understand that it would not have existed but for its customers, it is time for the latter to turn elsewhere and buy from other companies. There are plenty of customer-oriented brands out there. Extremely disappointed and shocked.
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