Review (March 2024)
Freshservice cloud based itsm software for your service desk with powerful automation tool to manage incidents, assets and more ✓ try freshservice itsm software
100M
Estimated Revenue
3.01M
Website Visitors
4/5
Trustpilot Score
What do we know about Freshservice?
Estimated Revenue (2020)
$100M
Total Employees
1000
Founded
2011
Industry
Information Technology And Services
Location
San Mateo, United States
About
Freshservice: Freshservice Cloud based ITSM software for your service desk with powerful automation tool to manage incidents, assets and more ✓ Try Freshservice ITSM Software
What is Freshservice's Revenue?
Freshservice's estimated revenue for 2023 is $100M.
What does Freshservice do?
Freshservice is a cloud-based IT service desk and IT service management (ITSM) solution that leverages ITIL best practices to enable organizations to focus on exceptional service delivery and customer satisfaction. With its intuitive and simple UI, Freshservice is easy to configure for use in various business functions like HR, facilities, marketing, finance. Freshservice is the Winner of SDI's Best Implementation of an ITSM Solution Award 2017, and ranked the best software for mid market IT teams in G2 Crowd. Freshservice is built on the proven Freshdesk platform, that supports more than 100,000 customers worldwide, including Honda, Macmillan, UNICEF. Our parent company is Freshworks.
What are the monthly traffic metrics for Freshservice?
6/mo Traffic Growth
-0.80%
All Time Traffic Growth
Create Free Account
Monthly Hits
3M
Time on Site
13.2Mins
Pages per Visit
8.0
Bounce Rate
29%
How fast is Freshservice growing?
Freshservice has grown by 30.3% in the last 6 months according to SimilarWeb.
How do people interact with Freshservice?
Last month, Freshservice received 3M visitors who spent an average of 13.2 minutes on the website and visited 8.0 different pages per session. Overall, 29% of people bounce on the first visit.
How do people find Freshservice?
2.3M people (77%) visit Freshservice directly. 239.5k (8%) people search for them in Google. Whereas, 20.5k (1%) discover Freshservice through Facebook, Reddit, and YouTube. 83.4k (3%) visitors come from Freshservice's email newsletters. Finally, 18.3k (0.6%) people come from affiliates and or paid referrals.
Who uses Freshservice?
Freshservice's top market is the United States and they receive 1.5M (49.0%) people.Then the 2nd is United Kingdom with 210.9k (7.0%).The 3rd is is India with 141k (4.7%).
Traffic Growth (last 6 months)
What do Freshservice's customers say about them?
Review Score
4/5
Total Reviews
38
Info
Freshservice5 Star
70.0%
4 Star
20.0%
3 Star
0.0%
2 Star
5.0%
1 Star
5.0%
Read reviews that mention
Todd Singleton
Okay product, terrible support and renewal service.
Reviewed on 2019-09-10T15:22:15
Okay product, terrible support. They're very good at screwing up accounts during initial setup.Like another comment below, we ended up with two. Built a long ticket history over a couple of years despite fighting with their renewals department last year. They provide no notice when an account is going to expire and no way to renew easily once locked out without notice. Support? What support? Perhaps their ticket system is down. This company is a joke. Won't be around much longer. If you are serious Enterprise in need of a genuine ticket system with account representation that is not off shored to unresponsive fools, look elsewhere. In my 20+ years in IT I have never seen a company that wants repeat business less. Go to Zendesk, anywhere but Freshservice/Freshworks or whatever the hell they're calling themselves this year. As much of a hassle as it will be, and our lost ticket and resolution history I am glad we won't be giving this company any more money. Die already.
read more
Michael Handa
Support is not responsive to requests…
Reviewed on 2018-07-12T14:10:32
Support is not responsive to requests in a timely or technically adequate manner. Sales pressure is high for them to close the deal but once done,they do respond though issues drag out or are not resolved.
Initially we had an account rep that would check in once a month. That happened twice, then correspondence and efforts to build or maintain a relationship stopped. I was initially impressed with this but the service has declined significantly.
We have 2 accounts with them because the misrepresentation of multiple portals in the MSP portion of Freshservice. they are not separate portals and there isn't a way to separate them other than filtering. The second account has been nothing but trouble getting assistance on after we purchased licenses. We are paying for a service that we can use. I wouldn't recommend. We left Zendesk because of the terrible support. It looks like we are going to be shopping for another ticketing system.
read more
Darren Howes
Freshservice provides a great product
Reviewed on 2018-02-15T08:00:40
Freshservice provides a great product, simple to use, support is good
Nathan Olson
They were great to work with!
Reviewed on 2018-02-09T22:00:42
They were great to work with!
Nikolai
Good product
Reviewed on 2018-02-09T10:41:59
Good product, needed to contact the support on a few occasions to tweak a few things but they've beenvery responsive and have been a great help.
read more
Wayne Bell
Freshservice provides a great product
Reviewed on 2018-02-09T00:41:55
Freshservice provides a great product, simple to use, support is good
Cody Frank
Excellent product!
Reviewed on 2018-02-06T22:24:21
Fresh service is an amazing product and a truly turnkey solution. It took a little while to configure to our liking but the end result was worth it.The customer support experience is second to none!
read more
Jazz
I was a previous user of Freshdesk
Reviewed on 2018-02-06T15:59:29
I was a previous user of Freshdesk, Freshservice is a far superior product.
Very customisable around our business and our customers.
Have had to contact support a couple of times,they are very responsive and helpful.
read more
You May Also Find These Company Reviews Interesting
Trading212
Invest in stocks and etfs with zero commission. trusted and secure, fca regulated. practise with virtual £50,000.... More
Category
Finance