Review (April 2024)

Shop for womenswear, menswear & homeware online at french connection now. fresh for autumn winter 2021, discover the latest men's & women's fashion trends here.

156.48M

Estimated Revenue

684.07k

Website Visitors

2.1/5

Trustpilot Score

What do we know about French Connection?

Estimated Revenue (2020)

$156.48M

Total Employees

1100

Founded

1972

Industry

Retail

About

French Connection:

Social Links

Alexa Ranking: 96172

What is French Connection's Revenue?

French Connection's estimated revenue for 2023 is $156.48M.

What does French Connection do?

French Connection is a design led British brand, creating distinctive products across womenswear, menswear, accessories and home for the modern lifestyle. The brand distributes globally through retail stores, e-commerce, wholesale and licensing channels and is committed to offering a premium experience, ensuring the customer is at the heart of the business. Since its creation in 1972, French Connection has enthused a passion for design and continues to deliver timeless affordable quality. Innovation remains at the core of the brand and all designs are created and developed from the head office in Camden, London. French Connection encourages a dynamic company culture. Employees work collaboratively and proudly represent the brand. The bold personality of French Connection continues to push boundaries globally, through impactful advertising campaigns and by supporting emerging talent.

What are the monthly traffic metrics for Frenchconnection?

6/mo Traffic Growth

-15.90%

All Time Traffic Growth

Create Free Account

Monthly Hits

684k

Time on Site

1.8Mins

Bounce Rate

52%

How fast is Frenchconnection growing?

Frenchconnection has grown by 6.8% in the last 6 months according to SimilarWeb.

How do people interact with Frenchconnection?

Last month, Frenchconnection received 684k visitors who spent an average of 1.8 minutes on the website and visited 3.0 different pages per session. Overall, 52% of people bounce on the first visit.

How do people find Frenchconnection?

165.9k people (24%) visit Frenchconnection directly. 416k (61%) people search for them in Google. Whereas, 10.5k (2%) discover Frenchconnection through Facebook, Reddit, and YouTube. 5k (1%) visitors come from Frenchconnection's email newsletters. Finally, 76k (11.1%) people come from affiliates and or paid referrals.

Who uses Frenchconnection?

Frenchconnection's top market is the United Kingdom and they receive 428.6k (62.7%) people.
Then the 2nd is United States with 159k (23.2%).
The 3rd is is Canada with 12.5k (1.8%).

Traffic Growth (last 6 months)

All Traffic Source

Country Share

Traffic Growth (last 12 months)

See 12/mo Traffic Stats

What are Frenchconnection's ads on Google?

Google Ads

frenchconnection.com - FRENCH CONNECTION® - New SS'17 Arrivals‎

https://usa.frenchconnection.com/

Shop Summer's Latest Dresses, Tops & Jeans. Plus Free Shipping Over $75. Free Returns · Exclusive Styles · Online Exclusives · New Spring Arrivals · Official Seller Types: New Arrivals, Dresses, Jeans, Jumpsuits, Accessories, Swimwear, Shorts & Skirts

French Connection® US | Contemporary, Confident Styles‎

https://usa.frenchconnection.com/

Clothes That Look Just As Good When You're Dancing. Shop The Latest Fashion Now. The Newest FCUK® Styles · Free Shipping Over $75 · Exclusive FCUK® Designs · New Season Arrivals Deal: Up to 70% off + 60% Off Sale · Code FC60SB

French Connection® Clothes - 40% Off Ends In 1 day‎

https://usa.frenchconnection.com/

Black Friday's Gone, But Our Sale's Still Going. Don't Miss Out On 40% Off! Free Shipping Over $75 · The Newest FCUK® Styles · Exclusive FCUK® Designs · New Fall Arrivals

Frenchconnection.com | French Connection® UK | Up To 60% Off‎

https://usa.frenchconnection.com/content/stores/united-kingdom.htm

The Summer Sale Has Now Begun! Enjoy An Extra 60% Off Your Favorite Styles. Exclusive FCUS® Designs. The Official FCUS® Store. The Newest FCUS® Styles. New Season Arrivals. Deal: Up to 60% off Our Summer Sale

French Connection Dresses | Use Code EXTRA60FC For 60% Off‎

https://usa.frenchconnection.com/category/woman-collections-dresses/dresses.htm

Limited Time Only. Free Shipping On Orders Over $125. Looking For The Latest Trends? Look No Further Than Our AW19 Collection. Exclusive FCUK® Designs.

What do Frenchconnection's customers say about them?

Review Score

2.1/5

Total Reviews

141

Info

French Connection

[email protected]

0333 400 3285

5 Star
20.0%
4 Star
0.0%
3 Star
0.0%
2 Star
10.0%
1 Star
70.0%
Read reviews that mention
Jonathan James

Won’t be using again

Reviewed on 2021-05-21T10:17:24

Won’t be using again. Advertises free delivery over £50, but ambiguous and obscure terms and conditions make it impossible to achieve.Really slow to reply to queries online and unwilling to help resolve issues. Avoid.
read more
Victoria Smith Hair

Paper credit note

Reviewed on 2021-05-20T16:13:40

I have a paper credit note which had to be extended as can only be used in store (not online)and stores are closed due to Covid. Then when the stops opened I drove 30 minutes to my nearest French Connection to be told they were a franchise and don’t accept credit notes. I also made a trip to London to discover their Oxford St store has gone. I’ve been emailing customer services as they say I can use it online for over a month with many messages back and forth and still no credit! I am so sick of this service it’s appalling! I will never shop with French Connection again and I will tell all my friends how bad it is.
read more
Lyndsey

Poor customer service

Reviewed on 2021-05-19T11:04:18

I have been a customer of French connection for a number of years however I won’t be shopping there again.They use a paper based return system which means both parties have no way of proving items returned. They are accusing me of lying about the items I have returned to them and withholding hundreds of pounds. This is not the way to treat customers.
read more
Adam

Don't buy on line

Reviewed on 2021-05-06T18:15:31

Don't buy on line , they make it nearly impossible to return , quality is not good ,and customer needs to pay the return cost, then wait and wait and chase for the refund , not worth it. Used to be good brand , awful quality now
read more
Vicky Price

Poor quality -

Reviewed on 2021-05-03T11:11:23

Purchased a pair of 80 quid jeans and upon inspection they are of very poor quality and look like something purchased at the market with a FC label sewn on the inside.Not the first item purchased from here where quality has not come close to cost.
read more
David Holland

Terrible Customer Service.....

Reviewed on 2021-04-26T09:13:25

Terrible Customer Service..... 3 Emails unanswered 4 Phone calls on continual hold. Damaged furniture received....however they seem to think that no response is acceptable.Avoid.
read more
RJ Fleming

CENTRALEPNEUS.FR TIRE "SELLERS" - WARNING!!

Reviewed on 2021-04-24T11:06:39

I purchased a set of tires from Centralepneus.fr. more than a month ago. They guaranteed fast delivery (3-4 days),and I paid in full. Since then NOTHING.... No tires, no calls, no apologies, etc, only computer generated messages periodically of 'we're working on it', meaning nothing. After realizing they were simply a scam, I told them I wanted a refund - HA! That elicited a THREAT from them of keeping around ⅓ (!) of the money I had paid, saying this would be a 're-stocking fee'. Here's how that scam works: - they take your full payment, knowing you will not get tires (in 3-4 days or at all) - instead of making my single order that I placed, they then break it down into multiple orders (one for each identical tire), which they did - once a customer demands their money back for non-delivery of items purchased, they claim this was multiple orders and that asking for a refund means they will KEEP £ 25 per order(!), not the single order originaly placed, in my case, meaning 3 x £ 25 = £75 (or around €100, meaning 34% of the original cost that I paid. So, this is how you run an organized scam: sell something, don't deliver it, and then steal 34% of the paid money for 'restocking' something you either never had or intended to ship...! Brilliant. This is CENTRALEPNEUS.FR - Do NOT fall for these thieves' scam. More than a month after they stole my money, I am now hiring a lawyer and will pay nearly €2000 to get a refund of €300, IF I ever see a centime. France has no Better Busines Bureau or any entity that will truly help a customer who gets ripped-off, so don't think I have not tried for a month to get justice. Just avoid CENTRALEPNEUS.FR. at all costs. RF
read more
Ella

French Connection No Dispatch April 2021

Reviewed on 2021-04-22T12:25:19

Writing April 2021. They are accepting orders, not dispatching and the support is a wall of silence.I would recommend holding off on placing any orders and I would be very cautious of placing a large order. I am lucky I only ordered one item. I have used them before and always received with in days most recently in February 2021. However there is a dramatic change and clearly there is a problem. I was invited to review my purchase and they responded to that public review to say dispatched with a date well in the past but that is not the case and I noted they used the exact same response to others clearly in the same boat. I received no dispatch notice or courier information only an order confirm. There is no right to reply on the FC controlled reviews and again support is non-responsive. They are very clearly having some sort of problem but it is not COVID or Brexit related as this is recent. They will accept your order but from what I can see they are not fulfilling them.
read more

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