Review (August 2025)

813M

Estimated Revenue

7.45M

Website Visitors

1.7/5

Trustpilot Score

What do we know about Free People?

Estimated Revenue (2020)

$813M

Total Employees

4800

Founded

1984

Industry

Apparel Fashion

Location

Philadelphia, United States

About

Free People: Free People Clothing Boutique - The Official Site for Free People Apparel, Accessories and Shoes. Free Shipping Worldwide - See site for details.

Social Links

Alexa Ranking: 3454

What is Free People's Revenue?

Free People's estimated revenue for 2024 is $813M.

What does Free People do?

Free People is a specialty clothing brand featuring the latest trends and vintage collections for women who live free through fashion, art, music and travel. The eclectic look consists of quality apparel, shoes, and accessories that invoke attributes of femininity, spirit, and creativity with its design. Free People is distributed globally via direct channels such as the Free People US & Free People UK sites, as well as specialty boutiques, top department stores, and the brand's own free standing retail locations in the U.S. and Canada.

What are the monthly traffic metrics for Freepeople?

6/mo Traffic Growth

18.40%

All Time Traffic Growth

Create Free Account

Monthly Hits

7M

Time on Site

5.4Mins

Bounce Rate

40%

How fast is Freepeople growing?

Freepeople has grown by -15.1% in the last 6 months according to SimilarWeb.

How do people interact with Freepeople?

Last month, Freepeople received 7M visitors who spent an average of 5.4 minutes on the website and visited 7.0 different pages per session. Overall, 40% of people bounce on the first visit.

How do people find Freepeople?

4.6M people (62%) visit Freepeople directly. 2.2M (29%) people search for them in Google. Whereas, 194.6k (3%) discover Freepeople through Facebook, Reddit, and YouTube. 61.4k (1%) visitors come from Freepeople's email newsletters. Finally, 363.6k (4.9%) people come from affiliates and or paid referrals.

Who uses Freepeople?

Freepeople's top market is the United States and they receive 6M (81.2%) people.
Then the 2nd is United Kingdom with 533.5k (7.2%).
The 3rd is is Canada with 382.3k (5.1%).

Traffic Growth (last 6 months)

All Traffic Source

Country Share

Traffic Growth (last 12 months)

See 12/mo Traffic Stats

What are Freepeople's ads on Google?

Google Ads

FreePeople.com | Free People Official | Free Shipping All Orders‎

https://www.freepeople.com/?mrkgcl=720&mrkgadid=1954629580&utm_content=-Top+Traffic+Exact&adpos=1t1&creative=291838302462&device=c&matchtype=e&network=g

Rating for freepeople.com: 4.7 - On-time delivery: 94%+ Enjoy Free Standard Shipping On All Orders. Shop Free People Today! Shop The Latest Trends. FP Exclusive Styles. Boho Inspired Fashion. Endless Style Inspiration.

Free People Official | Free Shipping Orders $100+‎

https://www.freepeople.com/

Discover Free People Today! Shop Our Latest Trends For Endless Inspiration. Your Destination For Modern & Vintage Inspired Fashion. Discover Looks You'll Love At FP. Endless Style Inspiration. Shop The Latest Trends. FP Exclusive Styles.

Freepeople.com | Free People Official | Free Shipping on Orders $100+‎

https://www.freepeople.com/

Discover Free People Today! Shop Our Latest Trends For Endless Inspiration. Shop The Latest Trends · FP Exclusive Styles · Endless Style Inspiration · Boho Inspired Fashion Categories: Clothes, Dresses, Shoes, Accessories 113 Smith St, Brooklyn, NY‎ - (71

FreePeople.com | Free People Official | Free Shipping All Orders‎

https://www.freepeople.com/

Rating for freepeople.com: 4.8 - Average delivery time: 1–3 days Enjoy Free Standard Shipping On All Orders Today At FP. Shop Now! FP Exclusive Styles. Boho Inspired Fashion. Endless Style Inspiration. Shop The Latest Trends. Categories: Clothes, Dresses,

FreePeople.com - Free People Official - Free Standard Shipping

https://www.freepeople.com/

Enjoy Free Standard Shipping On All Orders. Limited Time Only. Shop FP Today! Your Destination For Modern & Vintage Inspired Fashion. Discover Looks You'll Love At FP. FP Exclusive Styles. Endless Style Inspiration. Shop The Latest Trends. Boho Inspired Fashion.

What do Freepeople's customers say about them?

Review Score

1.7/5

Total Reviews

1098

Info

Free People

[email protected]

(800) 309-1500

Philadelphia

5 Star
10.0%
4 Star
0.0%
3 Star
0.0%
2 Star
15.0%
1 Star
75.0%
Read reviews that mention
Tasha

EXCELLENT REFUND POLICY !!

Reviewed on 2021-05-19T04:35:08

EXCELLENT REFUND POLICY !!! I just want to write a review how excellent free peoples return policy is...as soon as you process the refund..will be in your acct in 2 working days..dont need to have the hassle of finding ink for your printer etc as the post office can just swipe the QR code they send you....Fantastic refunds policy !! and will def make me shop with them time and again. ! receiving the shipping email can take 2-3 days which is the longest part, but once shipped is pretty fast & efficient.
read more
Meg Waller

If you've cancelled an order, don't expect your money back

Reviewed on 2021-05-17T13:07:05

Here's the thing, I love their clothes and have never had an issue returning something or receiving a refund until now.For the first time I cancelled an order before they shipped it out to me (literally the same day I placed the order). I'm just really thankful it wasn't an expensive item as free people can be real costly!! I received an email saying my order was cancelled and that no money was taken from my account (just 'pending') and the funds would be released back to my account within 1-3 working days. However I looked at my account and the money was not pending, it was fully out of my account. But I still waited and after a week of nothing, I emailed and was told I'd receive a refund in 1-3 working days. Low and behold a week later, still nothing. I emailed again, this time a different person answered and tried to blame my bank. When I replied with a screenshot of the funds fully removed from my bank account (not pending) I then received another email from yet another person apologising and again saying the refund would be issued in 1-3 working days. It has now been 3 weeks since I cancelled the order and I have not received any refund. I have emailed yet again and now there is no answer at all. I must have spoken to 4 different people at this point (why they don't have the same people working the same cases is beyond me) and they all say the same bs as the person before, all apologies and saying 1-3 working days but then nothing!! And now ignoring my emails altogether. I love this brand, never had an issue with them or getting refunds before and I'd love to buy from them again but this has really ruined my confidence with them. Never in my life have I dealt with such an incompetent, unhelpful and disinterested customer service team. I'd say you'd be fine with refunds with returned items but from what I've experienced (and clearly other people in this forum) if you've cancelled an order, don't expect your money back.
read more
Karina Gontier

Do not trust their customer service…

Reviewed on 2021-05-16T18:23:08

Do not trust their customer service agents on chat they don’t know S h i t they’ll lie and scam.Free people is a huge scam I’ve been going back and forth for a week but still haven’t got my refund. Reading reviews I see that everyone has this issue so if you think of buying from them DONT
read more
Maral A

STEALING MONEY FROM CUSTOMERS

Reviewed on 2021-05-16T06:07:31

People weren't kidding when they said this company has the worst service. THEY LITERALLY STEAL MONEY FROM CUSTOMERS!SHAMEFUL! I ordered 2 items on April 5th, one item was cancelled, so naturally I was expecting that refund back into my credit card. I checked my credit card and I was still charged for both items! Since then, I have been contacting customer service online, and they assure me that the refund has been processed and I should receive it in about a week. I kept checking my bank and calling them for dispute and I still haven't received. I kept contacting customer service to see what is going on and again they said they've issued the refund again. This time I asked for an email of the refund receipt for proof, and they assured me I will receive that email in 24 hours after the online chat. Each time I've asked for that email, I NEVER received it!! AND STILL NO REFUND BACK INTO MY CREDIT CARD! I kept contacting again requesting that refund receipt email, and they said the same thing and still NOTHING! This time, I've been saving the chats as I'm starting to distrust all of the customer service agents giving me false promises!! I have also been calling my bank and they assured me that there isn't anything! It's been over a month now and I'm extremely angry that I lost a lot of money because this is basically stealing from your customers!!! I basically paid for an item that I never received and I'm at my wits end now, I'm never trusting this company again! You guys just lost a loyal customer and I also noticed other customer reviews have recently experienced the same thing!! I am at this point now to take this measure LEGALLY and I am exposing other customer reviews and my own experience to the public and how this company is STEALING MONEY FROM THEIR CUSTOMERS! Shame on you!!!!!!
read more
Kk

Terrible customer service

Reviewed on 2021-05-12T17:51:57

Terrible customer service, three people lied about my refund that I never got, now I’m out of 100$.AVOID. if you want free people go on asos or revolve.
read more
susanne hjepsen

They stole money

Reviewed on 2021-05-11T16:52:53

dont ever buy. Ordered one couple of pants and they withdrew the double amount from my account.I paid for 2 pairs. I keep contacting them, and they say they will get back. It has now been a month. So basically they stole 168 dollars. F them honestly
read more
Arianne

AVOID AVOID AVOID

Reviewed on 2021-05-11T03:44:44

The service that this company provides is atrocious! I made an order and after a month I did wonder where my products were.I used their inefficient and unhelpful chat service. They told me the truck got damaged so I’ll get a refund… this is a MONTH later. So the clothes I wanted were sold out by the time they told me I wasn’t getting them. I then ordered again using two gift cards that I got for my birthday. I had an additional $77 to pay at checkout. I did this and then got an email saying I’d be charged US $377. I got in contact with them and said there’s nothing they can do and I have to wait For the clothes to arrive so I can send them back. I asked to cancel my order (this was an hour after I placed it) they said it had gone too far along and had already been packed. I was told by three separate agents I would be contacted by the finance team about this. But low and behold heard nothing. For a company that sells quite expensive items, the service does not match up. I will NEVER EVER buy off them again.
read more
Jennifer Murden

Zero all plastic and over priced crap…

Reviewed on 2021-05-10T17:33:29

Zero all plastic and over priced crap from China never again ... DO NOT order from them trust me youwill be disappointed ...
read more

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